Best Complaint Management Software for Windows

For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more. - Connect to over 5,000 business apps with Zapier and our API - Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management - and much more!

Transform your case and complaint management with Resolve Enterprise. Our software is a highly flexible solution for managing your business processes, from simple incidents or complaints, to complex and extensive cases and investigations. Resolve Enterprise lets you track and search every case or complaint interaction with easy to use dashboards and reporting. Resolve Enterprise will help you manage a case or complaint through the full life cycle. From logging the case, allocating tasks, managing deadlines, sending updates and correspondence, and managing documents, all the way through to resolution, reporting, and analysis.

Qualityze is a leading provider of enterprise quality management solutions, utilizing the Salesforce.com Technology Platform to build our EQMS Software solutions. Our team is 100% devoted to quality processes, compliance, and regulatory guidelines to address our customers' business environments. We do not distract ourselves with custom work or quality concerns. The idea of helping our customers create a culture of quality is not a new concept, but the way we developed our application, Quality Management Software, based on making it easy to use, intuitive, and inclusive. Therefore, the entire organization is involved in quality, not because they are told they should, but because it's easy, fun, and has a logical flow. We strive to optimize quality with excellence through our exclusive range of smarter quality management software solutions.

Bringing breakthrough products to market in highly regulated industries can feel like an endless series of trade-offs. MasterControl's software simplifies GxP workflows so you never have to sacrifice quality for cost or innovation for regulation. Complete and connected meets fast and flexible. From quality event management to document control and integrated training - MasterControl Quality Excellence transforms your quality data and processes into a competitive advantage. Modernizing your manufacturing operations starts with modern software. From work orders to work instructions and production records (EBR or eDHR) to logbooks, MasterControl Manufacturing Excellence is the simplest way to digitalize manufacturing.

SuiteCRM is the award winning Customer Relationship Management application brought to you by SalesAgility who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is Open Source, so it’s completely FREE to use, with no limitations on users. Later this year SalesAgility are excited to be welcoming SuiteCRM 8 to the product family, the company’s biggest release since their inception in 2009. The move to SuiteCRM 8 will include fundamental changes to the UI and a new core framework.

Dot Compliance provides the industry’s first off-the-shelf QMS solution – ready to deploy from day one, with little to no setup required, while also incorporating industry best practices and standards that address the latest global regulatory requirements. Powered by the Salesforce.com platform, our solutions enable life science organizations to quickly digitize their quality and compliance processes including Document Management, Training Management, Change Control, CAPA, Customer Complaints. Compliant with 21 CFR part 11, EU-Annex 11 and support ISO 9001, 13485, 14971, 27001 & MORE! Processes included: ▶ Document Management ▶ Training Management ▶ Quality Event Management ▶ CAPA Management ▶ Change Management ▶ Complaint Management ▶ Audit Management ▶ Supplier Quality Management ▶ Risk Management ▶ Design Control ▶ Deviations/Non-conformances ✔ Seamless Install ✔ Cost Effective ✔ One-Stop-Shop

SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth.

House-on-the-Hill Software is built to support you and the people that matter. We provide four interchangeable solutions: IT Service Management, FOI & Case Management, Facilities Management and Customer Service. Our software is flexible, affordable and created with you at the heart. Out-of-the-Box House-on-the-Hill Software is ready for these solutions in the Cloud or On-Site. Pick the solution which best reflects your organization. Deliver a modern ITIL driven service desk with a deep set of tools, automated workflows and a self-service portal. Paperless solution to aid your team with new requests logged by the public via the portal or by email, these cases can then be categorized into types and workflows. Helps your sales team provide high quality customer support. Use data driven decisions from reports and KPIs to continually improve your service.

Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. Learn about how Quantivate’s integrated platform can simplify GRC management at quantivate.com.

NABD is a flexible, scalable and user friendly customer service and complaint handling platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.

Affordable, flexible, and user friendly omnichannel help desk software helping businesses of all sizes deliver WOWing customer experience. Wowdesk automates tracking, recording, life-cycle of customer service requests and then streamline resolution process. Wowdesk brings together all customer requests from multiple channels into one unified platform. Automate your complaint management processes with Wowdesk to meet regulatory and compliance requirements, ensure customer satisfaction, prevent recurring problems and more effectively track and manage customer complaints. Powerful reporting tools and dashboards provide meaningful metrics to measure performance, customer satisfaction, and return on action.

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken ServiceDesk, Wolken's IT Service Management, and Wolken's HR Case Management. Wolken provides enterprises with a plethora of plug-n-play features such as Knowledge Base, Omnichannel Support, Real-Time Reporting with a built-in BI tool, Integrations with various 3rd Party Applications, Auto Categorization and Auto Routing of incoming queries to name a few. Wolken is easily configurable, with low to no-code customizations, fast Time-to-Market, and comes at a fraction of cost owing to simplified costing thus reducing your total cost of operations by up to 50%. We have successfully replaced renowned names at various Fortune 500 and Fortune 1000 companies.

CAQ AG Factory Systems has established itself as one of the worldwide leading providers of quality management software. We have over 30 years of experience in the development and distribution of modular, multilingual, and industry-specific management solutions for small and medium-sized enterprises as well as multinational corporations. Our CAQ.Net software suite covers every aspect of computer aided quality assurance and was designed with the highest degrees of adaptability and customizability in mind. Just like a construction kit, our system allows you to pick the most suitable building blocks and thereby create the perfect solution to your individual quality management demands.

Case management software for complaints and HR case tracking. Know when your cases are on-time and on-track. And when they’re not. Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.

Fastest growing Enterprise Quality, Health and Safety Management System (QHSE) natively built and run on the Salesforce platform. Unified QHSE solutions, which combine EQMS and EHS, help our customers of all sizes deliver quality products and services in the safest, most sustainable way by mitigating risk, problems, and inefficiencies while protecting customers, employees, suppliers and brand. Every organization – irrespective of its industry, geography or size – involves an interaction of activities and processes with the environment. These activities may have an adverse or favorable impact on the environment depending on the type of activity being carried out. Our Environment Management solution has been designed to minimize and mitigate these adverse impacts on environment, to such an extent that our already depleting biodiversity is protected, and nurture an ecosystem where all living organisms coexist sustainably.

The AssurX platform is a versatile enterprise quality management system (EQMS) and regulatory compliance management platform. AssurX allows enterprises of any size or complexity to create a system that reliably communicates and coordinates quality and compliance information, documentation, and activities across the enterprise. AssurX allows regulated businesses to quickly identify and control risk exposure and avoid quality or noncompliance problems while improving workflow. AssurX QMS software is highly configurable to fit any established or dynamic business requirements. The system creates an electronic workflow of tasks, alerts, escalations, and approvals that can be automated to the desired level, mapping precisely to real-world operations. Begin with just the solutions and functionality you need now, then implement what you like whenever you’re ready. No other system is easier to deploy, configure, and modify.

Serviere revolutionizes service requests, improving communication, simplifying the process. Empower engineers, managers to collect, analyze, respond in real-time. Customers can track complaint status. Comprehensive solution for efficient service management.

Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website.

Optimize and automate your processes without writing a line of code by harnessing the power of low-code. You can utilize the array of functional building blocks within LEAP to create custom and flexible applications that will enable you to automate your processes. Apply your processes to one of our pre-configured industry solutions. With the majority of the configuration already in place, your LEAP solution can be created in days by our analysts – and even demonstrated so that you can see it in action. By joining together functional building blocks your solution is built in weeks, not months – leaving you with a high-quality solution, at a lower risk and cost. An impressive array of functions and features can deliver the outcomes you need, providing you with a solution that is right for your organization. Pay for usage, not users. Activity-based, rather than user-based licensing means you only pay for what you use. Plus setup costs are kept to a minimum.

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department. Features like linking the service request help inter-department communication on a particular service request. The customer care module takes care of all service requests/complaints coming from the customer. Asset management covers the complete lifecycle of the assets, not only IT assets, but any kind of assets in the organization. Projects and tasks cover task management of each individual employee and also takes care of managing projects. Forms help the organization on conducting surveys or polls within the organization so that right decision. Active directory authentication helps to integrate users of the domain to the application. You need not log in to be notified about every update within the organisation. The Notification is displayed on your screen about every important thing.

Show your clients that their reputation is in good hands. Show government agencies that you are being proactive to issues and complaints. Show your employees your commitment to adhering to the highest standards for every client. Proving your dedication to compliance proves that you care about delivering results, with excellence, every time. And there’s no better way to prove that than with CastIMS. We’ll do more than make sure you get fully developed, reliable software – you get the experience and personal service you deserve. Compliance Requests assist with responding to consumer complaints and provide a reference for all correspondence including the number and nature of complaints. Training Reports assist with the identification of training needs and provide proof of all training.

Everything at your fingertips. The platform to better manage your vacation properties. Organize your check-in digitally and avoid the queues and any crowd of customers. 3 App 1 Integrated system. Customers App. Request direct maintenance. Online check-in. News and structure info on your smartphone. App Maintenance and Operators. Receive support requests with details and photos. Facilities activity calendar. Instant messaging with management. Structure Application. Single application for multiple structures. Direct messaging with the customer. Management of external and internal maintainers. Appointment calendar. Assistance reporting and analysis. Sending push news on customer app. The only integrated system to digitize the communication and activities of your tourist facility. Technical Assistance all requests with one application. Communications with the customer via IOS and ANDROID apps. Check in online clear the queue

Enhancing the guest experience, staff productivity, communications, and revenue. Powerful and Intuitive Integrated suite of web and mobile facility maintenance and service automation tools for hotels, cruise lines, resorts, and other property owners to improve their spaces, assets, maintenance, communications, and guest service levels. IssuTrax™ is a flexible issue tracking & maintenance management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax interconnects staff, locations, and resources in a centralized system that allows for real-time collaboration and providing a framework for creating, tracking and managing guest service order requests, maintenance tasks, safety and environmental issues, outside vendor work, and more.

Cyfeon is a United States software company that was founded in 2011, and offers a software title called Cyfeon. Cyfeon offers training via live online and in person sessions. Cyfeon is complaint management software, and includes features such as case management, complaint classification, corrective actions (CAPA), customer complaint tracking, feedback management, forms management, issue tracking, self service portal, and survey management. With regards to system requirements, Cyfeon is available as SaaS and Windows software. Cyfeon includes online support and phone support support. Some alternative products to Cyfeon include AssurX, Aptean Respond, and Case IQ.