magicJack

magicJack

magicJack Vocaltec
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About

Powerful Cloud Telephony for Global Businesses Zadarma offers a feature-rich VoIP platform designed for businesses that want flexibility, scalability, and professional communication without high costs. Set up your cloud PBX in minutes, manage international teams, and serve customers worldwide — all from a single interface. Key features: - Virtual phone numbers in 110+ countries - Free cloud PBX with IVR, call routing, and analytics - Integration with CRMs: HubSpot, Zoho, Bitrix24, and more - AI Voice Agent and AI-speech recognition and analytics - Apps for desktop, mobile, and browser-based calling - AI-powered voice agents and call tracking - Full control via web interface and API Ideal for remote teams, support centers, and growing companies looking to modernize their phone systems.

About

Stay Connected to Your Business. Get a robust, ready-to-use business VoIP phone system with the essential features that will help you focus on your customers no matter where you are. Each line includes: - Unlimited U.S and Canada calling - Music On Hold - Caller ID - Enhanced Call Forwarding - Free Mobile App (Android & iOS) - Voicemail - Conference Bridge Get crystal voice quality using magicJack's VoIP technology and 99.99% uptime guarantee. Big business benefits without the high costs. Lines start as low as $15.99/mo/line. Get 24-hour access to your account online, pay your bill, make account updates and more. We’ve made it easy to get you started. Our VoIP phone systems are ready to use straight out of the box. Simply plug in the phone and you’ll be up and running in minutes.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

> 2 000 000 registered users in 160 countries worldwide

Audience

Individuals or business interested in low-cost but reliable phone service

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$2/month
Phone numbers start from $2/month.
Phone system bundles start from $0 per month for up to 5 users and at $22/month per 10 users.
Free Cloud PBX, free Teamsale CRM, speech analytics, eSIM, website widgets and call tracking
Free Version Supported
Free Trial Not Supported

Pricing

$15.99 per line per month
$15.99 per line per month for magicJack for Business
$39.99 per year for residential

Long Distance Rates:
Mexico From 4¢/min.
India From 5.3¢/min.
Dominican R. From 7.1¢/min.
UK From 2¢/min.
And much more.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.2 / 5
support 4.9 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Call forwarding, call transfer, call tracking and the rest of the features of PBX and CRM. I use it on a daily basis for inbound and outbound calls.
  • A very useful service when travelling abroad, allowing you to communicate without breaking the bank. The PBX is very helpful, as it keeps the work running even when I'm not at the office. I mostly use it to make and receive calls, and some features of the PBX, such as voice greeting, voicemail and call recording.
  • Clear Calls: Calls are crystal clear. I haven't had many hiccups, even with international calls. Saves Money: It's budget-friendly. I'm spending less on phone bills since I switched. Packed with Features: Lots of cool features like call forwarding, video chats, and voicemail. It's made my work life easier. Easy to Use: Setting up was a piece of cake. The interface is user-friendly, even for tech newbies. Scales Up: Whether you're a tiny startup or a big corporation, it can grow with you. Add or remove users as needed.
  • The interface and features in the PBX, their own CRM and the integrations with others make it a useful product to combine. They offer telephony services and recently added data for travelers. We're looking forward to the new implementations they plan in the future. It is worth the price. Thank you Zadarma.
  • Calls rates. Calls quality. Their free PBX and CRM. many features for free (voice mail, call forwarding, conference, call tracking ...) Customer service which is always available.

Cons

  • Didn't understand how to set up forwarding with the instructions.
  • I have no complaints so far, everything is working flawlessly.
  • Needs Good Internet: It relies on a stable internet connection. Internet problems mean no calls. Emergency Limitations: Not the best for emergencies. You might need a backup plan. Hardware Matters: Some old gadgets might not play nice with it, so check compatibility.
  • Wish they could add numbers from more countries, specially mobiles.
  • No available app for MacOS.

Pros & Cons from Real Users

Pros

  • Does not work. The poor service is not compromised. The same all the time.

Cons

  • Does not work.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Zadarma
Founded: 2006
Bulgaria
zadarma.com/en/

Company Information

magicJack Vocaltec
Founded: 2007
www.magicjackforbusiness.com

Alternatives

Alternatives

RingCentral RingEX

RingCentral RingEX

RingCentral

Categories

Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Call Recording Supported
Call Tracking Supported
Cloud PBX Supported
CRM Supported
eSIMs Supported
IVR Supported
SIP Trunk Supported
Softphone Supported
Telephony Supported

Categories

Business VoIP Supported
Call Forwarding Supported
Online Fax Supported
Softphone Supported
Telephony Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Not Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Not Supported
Contact Management Supported
Fax Management Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Not Supported
Social Media Integration Not Supported
Task Management Supported
Territory Management Not Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Not Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
e911 Not Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Integrations

Axis LMS Supported
Bitrix24 Supported
Cloudonix Supported
Facebook Supported
Flowlu Supported
Microsoft Teams Supported
Nekton.ai Supported
Oki-Toki Supported
Orderry Supported
RemOnline Supported
Salesforce Supported
Shopify Supported
Slack Supported
Smartest Voice Supported
TeamSale Supported
Telegram Supported
Zendesk Supported
Zoho CRM Supported
Zoho Desk Supported
magicApp Not Supported

Integrations

Axis LMS Not Supported
Bitrix24 Not Supported
Cloudonix Not Supported
Facebook Not Supported
Flowlu Not Supported
Microsoft Teams Not Supported
Nekton.ai Not Supported
Oki-Toki Not Supported
Orderry Not Supported
RemOnline Not Supported
Salesforce Not Supported
Shopify Not Supported
Slack Not Supported
Smartest Voice Not Supported
TeamSale Not Supported
Telegram Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
Zoho Desk Not Supported
magicApp Supported
Claim Zadarma and update features and information
Claim Zadarma and update features and information
Claim magicJack and update features and information
Claim magicJack and update features and information