Xurrent vs. mspStack Comparison


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		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. 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EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 678 Ratings Visit Website Unimus Unimus is a powerful, on-premise Network Automation and Configuration Management (NCM) solution designed for fast deployment and ease of use. As one of the most versatile NCM solutions available, it simplifies network management with features such as: 🔹Disaster Recovery – Automated configuration backups ensure business continuity 🔹Change Management – Detect, review, and audit configuration changes with real-time notifications 🔹Configuration Auditing - Search and validate configurations and runtime state across your entire network 🔹Network Automation – Push large-scale configuration changes or perform firmware upgrades in minutes 🔹Compliance Reporting – Ensure adherence to internal policies and industry standards across your network devices 🔹Integrated Device CLI – Access device terminals directly within Unimus Supporting 450+ device types across 160+ vendors, Unimus is a vendor-agnostic NCM that boosts security and speeds network operations with no programming needed. 34 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. 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It automatically scans and maps devices across the network, including servers, workstations, virtual machines, and network hardware, to create a detailed inventory of all connected assets. This includes critical information such as hardware configurations, software installations, patch levels, and relationshipots between devices. One of the standout features of JDisc Discovery is its agentless discovery process, meaning it does not require the installation of any software on individual devices, reducing deployment time and minimizing network impact. It supports a wide range of protocols (e.g., SNMP, SSH, WMI) to gather data, making it compatible with diverse IT environments, whether they are Windows, Linux, or Unix-based. 30 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website
About Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.	About mspStack offers complete white label solutions and comprehensive support to help telcos, healthcare, and managed service providers (MSP) quickly and easily deliver cloud services to customers and stay ahead of the curve. mspStack's offerings include mspFlexx (turnkey cloud services) and mspEngine (service delivery solution).
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Multinational companies or companies with a large number of outsourced services and MSPs	Audience Small and rural telecommunications providers, healthcare provider, and existing or future Managed Service Providers (MSPs)
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $0 per month Freemium Which plan is best for your organization? The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives. Free Version Supported Free Trial Supported	Pricing $0.10 Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Xurrent Founded: 2010 United States www.xurrent.com	Company Information mspStack Founded: 2014 United States www.mspstack.com
Alternatives ALVAO IT Service Management ALVAO	Alternatives Naverisk RMM & PSA Naverisk
EV Service Manager EasyVista	Acronis Automation Acronis
Ivanti ITSM Ivanti	Kaseya BMS Kaseya
ServiceNow IT Service Management ServiceNow	Asio by ConnectWise ConnectWise
Startly Startly Labs View All	N-able N‑central N-able View All
Categories Change Management Supported Cloud Cost Management Supported Configuration Management Supported IT Service Supported ITSM Supported MSP Supported Service Desk Supported	Categories IT Service Supported MSP Supported RMM Supported
IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Show More Features Change Management Features Approval Workflow Supported Audit Trail Supported Automated Notifications Not Supported Change Calendar Supported Change Planning Supported Compliance Management Supported Prioritization Supported Release Management Supported Task Management Supported Tracking & Reporting Not Supported Training Management Not Supported Cloud Cost Management Features Cost Reduction Optimization Supported Dashboard Supported Data Import/Export Supported Data Storage Supported Data Visualization Supported Resource Usage Reporting Not Supported Roles / Permissions Supported Spend and Cost Reporting Supported Configuration Management Features Access Control / Permissions Supported Application Deployment Supported Automated Provisioning Supported Infrastructure Automation Supported Node Management Supported Orchestration Supported Reporting Analytics / Visualization Supported Task Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Supported Self Service Portal Supported SLA Management Supported	IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Not Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Not Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Not Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported
Integrations BMC Helix CMDB Supported BMC Helix ITSM Supported Indent Supported Jira Supported Jira Work Management Supported Microsoft Azure Supported Okta Supported SIGNL4 Supported Teamstack Supported Virima Supported View All 10 Integrations	Integrations BMC Helix CMDB Not Supported BMC Helix ITSM Not Supported Indent Not Supported Jira Not Supported Jira Work Management Not Supported Microsoft Azure Not Supported Okta Not Supported SIGNL4 Not Supported Teamstack Not Supported Virima Not Supported
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