vInteract

vInteract

Voxai Solutions
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About

Voxbay is an AI-powered, cloud telephony and unified communications platform designed for businesses of all sizes. It delivers a comprehensive contact-center solution featuring multilevel IVR, predictive dialer, virtual numbers, call masking, conferencing, live call monitoring and transfer, call recording, lead and ticket management, SMS/WhatsApp messaging, and AI-driven call routing. It seamlessly integrates with CRM systems such as Zoho, automatically logging interactions, and supports global virtual numbers from over 65 countries. It provides real-time agent dashboards, performance tracking, automated notifications, and social media connectors. With 99.9 % uptime, robust security, and scalable deployment, Voxbay streamlines inbound and outbound communication, optimizes workflows, and enhances customer engagement through centralized control and intelligent analytics.

About

vInteract Cloud is a cloud-based Genesys Engage contact center solution built for companies who want a safe and secure cloud solution that is reliable (99.99%) and scales with your business. vInteract is fully customizable and managed in AWS and Azure secure tier 3 data centers. Voxai provides this robust cloud solution to businesses of all sizes as an open, scalable platform that delivers routing efficiencies via the sophisticated Genesys Engage routing engine. vInteract fulfills the requirements of the most complex enterprise contact centers with full omnichannel routing (agent, skills and predictive), advanced self-service, multimedia, analytics, workforce management and much more. Cloud components are deployed in an active/active configuration leveraging availability zones to ensure the highest service availability. Benefitting from AWS or Azure, our data centers are certified for SSAE-16, PCI, HIPAA, FEDRAMP, SOC and many other regulations.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Sales teams in growing businesses seeking a solution to improve and optimize customer experience

Audience

Companies and businesses searching for a cloud-based engage contact center solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Voxbay
India
voxbay.com

Company Information

Voxai Solutions
Founded: 2005
United States
www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14

Alternatives

T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications

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InteractionSync

TTEC Digital
JustGoCloud

JustGoCloud

GoAutoDial
SpitFire

SpitFire

OPC Marketing
PureSocial

PureSocial

Sixbell

Categories

Call Center Supported
Predictive Dialer Supported
Telephony Supported

Categories

Call Center Supported

Integrations

Bitrix24 Supported
Freshdesk Supported
HubSpot CRM Supported
LeadSquared Supported
Microsoft Teams Supported
Odoo Supported
Pipedrive Supported
Salesforce Supported
Slack Supported
WhatsApp Supported
Workpex Supported
Zoho CRM Supported

Integrations

Bitrix24 Not Supported
Freshdesk Not Supported
HubSpot CRM Not Supported
LeadSquared Not Supported
Microsoft Teams Not Supported
Odoo Not Supported
Pipedrive Not Supported
Salesforce Not Supported
Slack Not Supported
WhatsApp Not Supported
Workpex Not Supported
Zoho CRM Not Supported
Claim Voxbay and update features and information
Claim Voxbay and update features and information
Claim vInteract and update features and information
Claim vInteract and update features and information