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About

Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.

About

While technology can cause apathy, immersive technology can drive empathy and fundamentally make the world more human. This is our mantra. Vantage Point unites Fortune 500s, Law Firms, Startups, and the workforce of tomorrow by unlocking and elevating Soft Skills comprehension through research-backed training programs driven by market needs. We are now delivering distributed Virtual Reality training to remote teams in a way that is cost-effective, easy-to-manage, and accessible to all employers, especially in the wake of COVID-19. We are committed to continuing to innovate and leverage technology to deliver a future beyond the crisis that is empathetic, empowered, inclusive, and united, our anti-bias training is just the beginning. Control the learning experience, market-driven immersive training programs, optimize with a 360° view of your workforce, analytics and data, continued learning, and growth.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact centers

Audience

Companies in search of a software solution to mitigate risk, solve vulnerabilities, and get valuable insight

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pipkins
Founded: 1983
United States
www.pipkins.com

Company Information

Vantage Point
Founded: 2017
United States
www.tryvantagepoint.com

Alternatives

Alternatives

Shift HR Compliance

Shift HR Compliance

SHIFT HR Compliance

Categories

Categories

Employee Scheduling Features

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO) Features

eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management

Integrations

8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Comcast Business VoiceEdge
Five9
Google Calendar
IPE System
Kaleris
Looker
Microsoft Outlook
Paylocity
RingCentral RingCX
Salesforce
Zendesk

Integrations

8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Comcast Business VoiceEdge
Five9
Google Calendar
IPE System
Kaleris
Looker
Microsoft Outlook
Paylocity
RingCentral RingCX
Salesforce
Zendesk
Claim Vantage Point and update features and information
Claim Vantage Point and update features and information
Claim Vantage Point and update features and information
Claim Vantage Point and update features and information