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About

Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.

About

While technology can cause apathy, immersive technology can drive empathy and fundamentally make the world more human. This is our mantra. Vantage Point unites Fortune 500s, Law Firms, Startups, and the workforce of tomorrow by unlocking and elevating Soft Skills comprehension through research-backed training programs driven by market needs. We are now delivering distributed Virtual Reality training to remote teams in a way that is cost-effective, easy-to-manage, and accessible to all employers, especially in the wake of COVID-19. We are committed to continuing to innovate and leverage technology to deliver a future beyond the crisis that is empathetic, empowered, inclusive, and united, our anti-bias training is just the beginning. Control the learning experience, market-driven immersive training programs, optimize with a 360° view of your workforce, analytics and data, continued learning, and growth.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact centers

Audience

Companies in search of a software solution to mitigate risk, solve vulnerabilities, and get valuable insight

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Pipkins
Founded: 1983
United States
www.pipkins.com

Company Information

Vantage Point
Founded: 2017
United States
www.tryvantagepoint.com

Alternatives

Alternatives

Shift HR Compliance

Shift HR Compliance

SHIFT HR Compliance

Categories

Categories

Employee Scheduling Features

Appointment Management Not Supported
Automated Scheduling Supported
Calendar Management Not Supported
Employee Database Not Supported
Group Scheduling Supported
Messaging Not Supported
Mobile Access Not Supported
Payroll Management Not Supported
Reporting/Analytics Supported
Resource Management Not Supported
Schedule Distribution Supported
Scheduling Supported
Shift Scheduling Supported
Shift Swapping Supported
Time Clock Supported
Time Tracking Supported
Vacation / Leave Tracking Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Not Supported
Employee Lifecycle Management Supported
Labor Projection Not Supported
Performance Appraisal Supported
Recruiting Management Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Workforce Optimization (WFO) Features

eLearning Not Supported
Interaction Analytics Not Supported
Liability Recording Not Supported
Performance Management Supported
Quality Management Not Supported
Real-time Guidance Supported
Reporting Supported
Speech Analytics Not Supported
Surveying Not Supported
Workforce Management Supported

Integrations

8x8 Contact Center Supported
ADP Workforce Now Supported
Amazon API Gateway Supported
Aspect Supported
Avaya Experience Platform Supported
Cisco CX Cloud Supported
Comcast Business VoiceEdge Not Supported
Five9 Supported
Google Calendar Not Supported
IPE System Not Supported
Kaleris Supported
Looker Not Supported
Microsoft Outlook Not Supported
Paylocity Supported
RingCentral RingCX Supported
Salesforce Supported
Zendesk Supported

Integrations

8x8 Contact Center Not Supported
ADP Workforce Now Not Supported
Amazon API Gateway Not Supported
Aspect Not Supported
Avaya Experience Platform Not Supported
Cisco CX Cloud Not Supported
Comcast Business VoiceEdge Supported
Five9 Not Supported
Google Calendar Supported
IPE System Supported
Kaleris Not Supported
Looker Supported
Microsoft Outlook Supported
Paylocity Not Supported
RingCentral RingCX Not Supported
Salesforce Not Supported
Zendesk Not Supported
Claim Vantage Point and update features and information
Claim Vantage Point and update features and information
Claim Vantage Point and update features and information
Claim Vantage Point and update features and information