UMAX vs. Util360 Comparison


UMAX Itineris	Util360	+	+
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About UMAX is a set of modern, configurable Customer Information System (CIS), CRM, Asset and Field Services Management solutions, specifically designed for Utilities and developed on the powerful Microsoft Dynamics 365 platform. Our solutions simplify daily tasks through automation and user-defined workflows, supported by insightful analytics and actionable data. Drive efficiency through automated processes, a simplified user experience and customer self-service capabilities, resulting in a guaranteed lower cost to serve. Increase customer insights through omni-channel features allowing you to pro-actively manage customer satisfaction. Streamline business processes through a flexible, highly configurable modular platform and seamless third-party integration. Take advantage of the powerful Microsoft platform and unleash the power of your Utility data.	About Util360 is a company that specializes in providing innovative utility billing and customer engagement solutions for the public sector. Their services are designed to streamline operations through ERP integration and ensure compliance, aiming to enhance efficiency, sustainability, and operational excellence in utility management. Key Features of Util360: Utility Billing Solutions: Util360 offers transparent and efficient billing solutions to streamline invoicing and payment processes for utilities. Customer Self-Service: They empower communities by providing instant access to utility information, enhancing consumer engagement and satisfaction. Meter Data Management: Util360 ensures precision in utility monitoring and billing with efficient meter data management solutions. ERP Solutions: They provide comprehensive ERP systems for integrated and efficient utility operations. BI Analytics: Util360 leverages data-driven analytics solutions for informed decisicions.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies and enterprises searching for a solution to optimize their business processes	Audience Federal, state, city and schools
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $100 Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Util360 makes managing billing, customer service, and field operations a breeze with everything in one place. The real-time data has been a huge help in addressing issues quickly. It’s also versatile enough to handle electric, water, and gas utilities, and once we got the hang of it, the platform became much easier to use and more efficient for daily tasks. Cons What took the most getting used to was learning the full range of features. It took a little time at the start, and the setup was a bit longer than we expected. But once we got comfortable with the system, everything started to flow much more smoothly.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Itineris United States www.itineris.net/north-america/solutionforutilities/	Company Information Util360 Founded: 2010 United States www.util360.com
Alternatives Skybill Utility Billing SkyBill	Alternatives Skybill Utility Billing SkyBill
Methodia Utility Suite Methodia	UtilityBilling Utilibill
Bynry SMART360 Bynry INC	AMCS Utility Billing AMCS Group
Cogsdale Customer Service Management Cogsdale	UtilAbility Cogitate
UtilAbility Cogitate View All	Arkansas Data Service Utility Management System Arkansas Data Services View All
Categories Utility Billing Supported Utility Customer Information Systems (CIS) Supported Utility Management Systems Supported	Categories Utility Billing Supported Utility Management Systems Supported
Utility Billing Features Account Management Supported ACH Payment Processing Supported Billing & Invoicing Supported Cable Not Supported Collections Management Supported Customer Management Supported Electricity Supported Meter Management Supported Metered Billing Supported Move In / Move Out Supported Natural Gas Supported Non-Metered Billing Supported Online Payment Processing Supported Penalty / Cut-Off Processing Supported Rate Management Supported Service Call Management Supported Trash Supported Water Supported Work Order Management Supported Utility Management Systems Features Billing & Invoicing Supported Cable Not Supported Customer Management Supported Demand Planning Not Supported Electricity Supported Natural Gas Supported Plant Management Not Supported Service Call Management Not Supported Trash Not Supported Water Supported Work Order Management Not Supported Workforce Management Not Supported
Integrations Microsoft Dynamics 365 Supported View All 1 Integration	Integrations Microsoft Dynamics 365 Not Supported
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