Audience

Water, electric, and gas utilities in the 3,000–100,000 connection range, including municipal utilities, cooperatives, investor-owned utilities, and smaller water districts and service corporations, primarily in the US.

About Bynry SMART360

SMART360 is a cloud-native, all-in-one utility management platform built by Bynry for water, electric, and gas utilities serving roughly 3,000 to 100,000 connections. It replaces the common "five separate systems" stack (billing, CIS, meter data, work orders, assets, analytics) with a single platform on a single database, so every function shares the same data in real time. It is delivered as multi-tenant SaaS, vendor-hosted, with continuous automatic updates and no on-premise servers to maintain. Pricing is per meter/connection, with unlimited users and all modules included.

It is a cloud-native, multi-tenant, single codebase, microservices, built for the cloud from day one, not a legacy engine hosted on cloud VMs. Configuration replaces custom code, and upgrades are continuous and included rather than periodic paid projects. Single shared database across all modules, so a change one team makes is visible to every other team immediately.

Pricing

Pricing Details:
We have 3 package:
1. Smart Billing
2. Smart Workforce
3.Smart Utility

Integrations

API:
Yes, Bynry SMART360 offers API access

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

Bynry INC
Founded: 2022
United States
www.bynry.com

Videos and Screen Captures

Customer experience (CX) -Web App & Mobile App

Customer experience (CX) -Web App & Mobile App

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Bynry SMART360 Frequently Asked Questions

Q: What kinds of users and organization types does Bynry SMART360 work with?
Q: What languages does Bynry SMART360 support in their product?
Q: What kind of support options does Bynry SMART360 offer?
Q: What other applications or services does Bynry SMART360 integrate with?
Q: Does Bynry SMART360 have an API?
Q: Does Bynry SMART360 have a mobile app?
Q: What type of training does Bynry SMART360 provide?
Q: What pricing for support is available for Bynry SMART360?
Q: What pricing for training is available for Bynry SMART360?

Bynry SMART360 Product Features

Utility Billing

Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Water
Work Order Management
ACH Payment Processing
Cable
Trash

Utility Management Systems

Billing & Invoicing
Customer Management
Electricity
Natural Gas
Plant Management
Service Call Management
Water
Work Order Management
Workforce Management
Cable
Demand Planning
Trash

Bynry SMART360 Verified User Reviews

Write a Review
  • Andre R.
    CEO
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 10,000 - 19,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very reliable "

    Posted 2025-05-03

    Pros: The help me with my company utilities I really appreciate there efforts in bill management and utilities

    Cons: There is nothing I could think about them they are very compliant

    Overall: They help my firms in bill management and there utilities is very good in electricity and bill payment

    Read More...
  • Victoria L.
    Investor/Advisor
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Feature-Rich Utility Platform, but Room for Improvement"

    Posted 2025-03-18

    Pros: Bynry provides an all-in-one utility management system with excellent features like automated meter reading, billing, and real-time customer communication. The mobile-friendly interface is a huge plus, allowing field teams to work efficiently on the go. Integration with third-party tools is seamless, making it easier to scale operations.

    Cons: Some advanced reporting features could be improved for better customization. Additionally, occasional minor lags in the dashboard experience can be noticed when dealing with high data loads.

    Overall: A robust and reliable platform for utility businesses, Bynry simplifies complex processes and enhances operational efficiency. With a few enhancements to analytics and performance, it could be a near-perfect solution.

    Read More...
  • Sally G.
    Principal
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Critical assistance to small and medium water utilities "

    Posted 2025-01-25

    Pros: This is an amazing technology that brings efficiency to small and medium size utility operations. These systems need this critical technology the most since they are minimally staffed and do not have the capability to deploy higher cost, complex solutions.

    Cons: It would be helpful to have more adoption so that the utilities can help each other and the company can expand the current capabilities of the technology.

    Overall: It is truly remarkable and is going to be so helpful to these utilities.

    The company has put in considerable effort to learn the field and where the software can help most.

    Read More...
  • Pranav P.
    CSO Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Comprehensive and user-friendly utility platform for modern needs"

    Posted 2025-01-22

    Pros: SMART360's cloud-based, multi-tenant, and multi-utility architecture supports efficient management of multiple utilities on a single platform.
    The platform is highly user-friendly, enabling seamless adoption across diverse user groups.
    Exceptional compatibility with both manual and smart meters, with a meter reading app capable of processing 5000 readings in under two minutes.
    Integration with multiple OEM smart meters ensures seamless operations.
    Digital service orders with tracking enhance issue resolution efficiency, while the consumer mobile app provides easy access to bill payments and complaint tracking.

    Cons: The integration with multiple OEM smart meters is impressive, but expanding the range of compatible devices could increase the platform’s versatility for even more diverse utilities.

    Overall: SMART360 by Bynry Inc. is a powerful and intuitive utility platform designed to streamline operations and enhance customer service. Its cloud-based, multi-utility configuration, exceptional meter-reading capabilities, and seamless smart meter integration make it an ideal choice for utilities. Features like digital service order tracking and a user-friendly consumer app further solidify its value as a future-ready solution for operational efficiency and customer satisfaction.

    Read More...
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