Audience
North American water, electric and gas utilities of up to 40,000 accounts, including municipal utilities, cooperatives, investor-owned utilities and water districts.
About Bynry SMART360
SMART360 Next by Bynry replaces the separate legacy systems many small and mid-sized utilities still run with one cloud platform: customer accounts, billing, payments, meter data, work orders, assets, a customer portal and reporting, all on one database.
It is built for North American water, electric and gas utilities of up to 40,000 accounts. It ships with 25+ pre-built integrations covering payments, smart meters, GIS and accounting systems, goes live in 20 to 24 weeks, and runs on AWS with a 99.9% uptime commitment and SOC 2 Type II controls. Pricing is per meter, with unlimited users.
Customer result: Island Water Authority (35,000 accounts) reached 99% billing accuracy and recovered $3.2M in revenue after switching.
Pricing
Company Information
Product Details
Bynry SMART360 Frequently Asked Questions
Q: What kinds of users and organization types does Bynry SMART360 work with?
Q: What languages does Bynry SMART360 support in their product?
Q: What kind of support options does Bynry SMART360 offer?
Q: What other applications or services does Bynry SMART360 integrate with?
Q: Does Bynry SMART360 have an API?
Q: Does Bynry SMART360 have a mobile app?
Q: What type of training does Bynry SMART360 provide?
Q: What pricing for support is available for Bynry SMART360?
Q: What pricing for training is available for Bynry SMART360?
Bynry SMART360 Product Features
Utility Billing
Utility Management Systems
Bynry SMART360 Verified User Reviews
Write a Review-
Probability You Would Recommend? 10 out of 10
"Very reliable " 5 out of 5 stars Posted 2025-05-03
Pros: The help me with my company utilities I really appreciate there efforts in bill management and utilities
Cons: There is nothing I could think about them they are very compliant
Overall: They help my firms in bill management and there utilities is very good in electricity and bill payment
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Probability You Would Recommend? 10 out of 10
"Feature-Rich Utility Platform, but Room for Improvement" 5 out of 5 stars Posted 2025-03-18
Pros: Bynry provides an all-in-one utility management system with excellent features like automated meter reading, billing, and real-time customer communication. The mobile-friendly interface is a huge plus, allowing field teams to work efficiently on the go. Integration with third-party tools is seamless, making it easier to scale operations.
Cons: Some advanced reporting features could be improved for better customization. Additionally, occasional minor lags in the dashboard experience can be noticed when dealing with high data loads.
Overall: A robust and reliable platform for utility businesses, Bynry simplifies complex processes and enhances operational efficiency. With a few enhancements to analytics and performance, it could be a near-perfect solution.
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Probability You Would Recommend? 10 out of 10
"Critical assistance to small and medium water utilities " 5 out of 5 stars Posted 2025-01-25
Pros: This is an amazing technology that brings efficiency to small and medium size utility operations. These systems need this critical technology the most since they are minimally staffed and do not have the capability to deploy higher cost, complex solutions.
Cons: It would be helpful to have more adoption so that the utilities can help each other and the company can expand the current capabilities of the technology.
Overall: It is truly remarkable and is going to be so helpful to these utilities.
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The company has put in considerable effort to learn the field and where the software can help most. -
Probability You Would Recommend? 10 out of 10
"Comprehensive and user-friendly utility platform for modern needs" 5 out of 5 stars Posted 2025-01-22
Pros: SMART360's cloud-based, multi-tenant, and multi-utility architecture supports efficient management of multiple utilities on a single platform.
The platform is highly user-friendly, enabling seamless adoption across diverse user groups.
Exceptional compatibility with both manual and smart meters, with a meter reading app capable of processing 5000 readings in under two minutes.
Integration with multiple OEM smart meters ensures seamless operations.
Digital service orders with tracking enhance issue resolution efficiency, while the consumer mobile app provides easy access to bill payments and complaint tracking.Cons: The integration with multiple OEM smart meters is impressive, but expanding the range of compatible devices could increase the platform’s versatility for even more diverse utilities.
Overall: SMART360 by Bynry Inc. is a powerful and intuitive utility platform designed to streamline operations and enhance customer service. Its cloud-based, multi-utility configuration, exceptional meter-reading capabilities, and seamless smart meter integration make it an ideal choice for utilities. Features like digital service order tracking and a user-friendly consumer app further solidify its value as a future-ready solution for operational efficiency and customer satisfaction.
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