Audience

North American water, electric and gas utilities of up to 40,000 accounts, including municipal utilities, cooperatives, investor-owned utilities and water districts.

About Bynry SMART360

SMART360 Next by Bynry replaces the separate legacy systems many small and mid-sized utilities still run with one cloud platform: customer accounts, billing, payments, meter data, work orders, assets, a customer portal and reporting, all on one database.

It is built for North American water, electric and gas utilities of up to 40,000 accounts. It ships with 25+ pre-built integrations covering payments, smart meters, GIS and accounting systems, goes live in 20 to 24 weeks, and runs on AWS with a 99.9% uptime commitment and SOC 2 Type II controls. Pricing is per meter, with unlimited users.

Customer result: Island Water Authority (35,000 accounts) reached 99% billing accuracy and recovered $3.2M in revenue after switching.

Pricing

Pricing Details:
Annual subscription priced per active meter, with unlimited users. Implementation is priced separately based on your rollout. Every quote is custom-scoped. Built for North American utilities of up to 40,000 accounts.

Integrations

API:
Yes, Bynry SMART360 offers API access

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

Bynry
Founded: 2016
Highlands, New Jersey, United States
www.bynry.com

Videos and Screen Captures

One platform for billing, customers, meters and field work

One platform for billing, customers, meters and field work

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

Bynry SMART360 Frequently Asked Questions

Q: What kinds of users and organization types does Bynry SMART360 work with?
Bynry SMART360 works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Bynry SMART360 support in their product?
Bynry SMART360 supports these languages: English.
Q: What kind of support options does Bynry SMART360 offer?
Bynry SMART360 offers support via phone support and online.
Q: What other applications or services does Bynry SMART360 integrate with?
Bynry SMART360 integrates with: ArcGIS, Amazon Web Services (AWS), Paymentus, and Stripe.
Q: Does Bynry SMART360 have an API?
Yes, Bynry SMART360 has an API.
Q: Does Bynry SMART360 have a mobile app?
Yes, Bynry SMART360 has a mobile app for iPad, iPhone, and Android.
Q: What type of training does Bynry SMART360 provide?
Bynry SMART360 provides training in the form of documentation, live online, in person, and videos.
Q: What pricing for support is available for Bynry SMART360?
Bynry SMART360 offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Bynry SMART360?
Bynry SMART360 offers training included with purchase.

Bynry SMART360 Product Features

Utility Billing

ACH Payment Processing Supported
Account Management Supported
Billing & Invoicing Supported
Collections Management Supported
Customer Management Supported
Electricity Supported
Meter Management Supported
Metered Billing Supported
Move In / Move Out Supported
Natural Gas Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Supported
Service Call Management Supported
Trash Supported
Water Supported
Work Order Management Supported
Cable Not Supported

Utility Management Systems

Billing & Invoicing Supported
Customer Management Supported
Electricity Supported
Natural Gas Supported
Plant Management Supported
Service Call Management Supported
Trash Supported
Water Supported
Work Order Management Supported
Workforce Management Supported
Cable Not Supported
Demand Planning Not Supported

Bynry SMART360 Verified User Reviews

Write a Review
  • Andre R.
    CEO
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 10,000 - 19,999
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Very reliable "

    5 out of 5 stars Posted 2025-05-03

    Pros: The help me with my company utilities I really appreciate there efforts in bill management and utilities

    Cons: There is nothing I could think about them they are very compliant

    Overall: They help my firms in bill management and there utilities is very good in electricity and bill payment

    Read More...
  • Victoria L.
    Investor/Advisor
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Feature-Rich Utility Platform, but Room for Improvement"

    5 out of 5 stars Posted 2025-03-18

    Pros: Bynry provides an all-in-one utility management system with excellent features like automated meter reading, billing, and real-time customer communication. The mobile-friendly interface is a huge plus, allowing field teams to work efficiently on the go. Integration with third-party tools is seamless, making it easier to scale operations.

    Cons: Some advanced reporting features could be improved for better customization. Additionally, occasional minor lags in the dashboard experience can be noticed when dealing with high data loads.

    Overall: A robust and reliable platform for utility businesses, Bynry simplifies complex processes and enhances operational efficiency. With a few enhancements to analytics and performance, it could be a near-perfect solution.

    Read More...
  • Sally G.
    Principal
    Used the software for: Free Trial
    Frequency of Use: Yearly
    User Role: Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Critical assistance to small and medium water utilities "

    5 out of 5 stars Posted 2025-01-25

    Pros: This is an amazing technology that brings efficiency to small and medium size utility operations. These systems need this critical technology the most since they are minimally staffed and do not have the capability to deploy higher cost, complex solutions.

    Cons: It would be helpful to have more adoption so that the utilities can help each other and the company can expand the current capabilities of the technology.

    Overall: It is truly remarkable and is going to be so helpful to these utilities.

    The company has put in considerable effort to learn the field and where the software can help most.

    Read More...
  • Pranav P.
    CSO Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Comprehensive and user-friendly utility platform for modern needs"

    5 out of 5 stars Posted 2025-01-22

    Pros: SMART360's cloud-based, multi-tenant, and multi-utility architecture supports efficient management of multiple utilities on a single platform.
    The platform is highly user-friendly, enabling seamless adoption across diverse user groups.
    Exceptional compatibility with both manual and smart meters, with a meter reading app capable of processing 5000 readings in under two minutes.
    Integration with multiple OEM smart meters ensures seamless operations.
    Digital service orders with tracking enhance issue resolution efficiency, while the consumer mobile app provides easy access to bill payments and complaint tracking.

    Cons: The integration with multiple OEM smart meters is impressive, but expanding the range of compatible devices could increase the platform’s versatility for even more diverse utilities.

    Overall: SMART360 by Bynry Inc. is a powerful and intuitive utility platform designed to streamline operations and enhance customer service. Its cloud-based, multi-utility configuration, exceptional meter-reading capabilities, and seamless smart meter integration make it an ideal choice for utilities. Features like digital service order tracking and a user-friendly consumer app further solidify its value as a future-ready solution for operational efficiency and customer satisfaction.

    Read More...
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