Ticketline

Ticketline

Bodanius
Xupport

Xupport

VectraForge
+
+

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About

Ticketline is a Shopify support ticketing app for merchants who want to manage customer service requests alongside order information. Customers can open tickets from their Shopify customer account or order status page, and each ticket is linked to the relevant order with its items, date, total, and attachments. Store staff can review, assign, reply to, and update tickets from a dashboard in Shopify admin, while email notifications keep customers informed as tickets progress. Plans include monthly ticket allowances, team-member seats, email notifications, and file attachments, with higher tiers adding custom ticket statuses and fields. Ticketline is designed for asynchronous support rather than live chat, giving Shopify merchants a way to organize order-related questions and follow each conversation from submission through resolution.

About

Xupport is a cloud helpdesk that brings live chat, inbound email, public form submissions and, on Growth and Scale, Slack messages into a shared inbox as numbered tickets. Teams can assign tickets, manage status and tags, snooze or merge conversations, track service-level agreements and customer satisfaction, and review metrics. Its help center supports Markdown articles and an optional custom hostname. An AI assistant can answer using published help articles and hand a conversation to a person when the articles do not cover it; teams can also leave the assistant off. The product includes a customer ticket link, a public REST API and signed webhooks on every plan. Xupport is priced per workspace and is designed for customer support, ecommerce, SaaS, agencies, IT and startup teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify merchants and their customer-support teams handling order-related customer requests.

Audience

Teams of any size that need a shared helpdesk with AI answers grounded in their own help articles.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Version Not Supported
Free Trial Supported

Pricing

$49/workspace/month
The Starter plan is $49 per workspace per month and includes three seats. Pricing is per workspace, not per seat. Yearly billing costs 10 months at the monthly rate.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Bodanius
Founded: 2021
United States
ticketline.app/en/

Company Information

VectraForge
Founded: 2026
Singapore
xupport.io

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Categories

Help Desk Supported

Categories

Help Desk Supported

Integrations

Shopify Supported
Slack Not Supported

Integrations

Shopify Not Supported
Slack Supported
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