TeamViewer

TeamViewer

4.7 out of 5 stars
Vectera

Vectera

5.0 out of 5 stars
TeamViewer Vectera

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TeamViewer:

About

TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption and two-factor authentication, ensuring safe and reliable remote connections. It is used by individuals, IT professionals, and large organizations to enhance productivity, offer remote support, and manage devices efficiently.
Vectera:

About

Vectera is the easy way to meet clients online. Schedule appointments and conduct secure video meetings for up to 4 people. Create communication hubs for all your clients. Get creative with whiteboards, cobrowsing and document annotation. 1-click start, no downloads, no frustrations.
TeamViewer:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Vectera:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
TeamViewer:

Audience

Companies in almost every country looking for a remote support and remote access solution. TeamViewer is available in over 30 languages
Vectera:

Audience

All types of business that want easy-to-use online meetings, integrated with white label and scheduling! Focus on 1-on-on sessions and smaller group meetings: Sales calls, Client meetings, Intakes, Coaching sessions, Tutoring and many more.
TeamViewer:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Vectera:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
TeamViewer:

API

Offers API Supported
Vectera:

API

Offers API Not Supported
TeamViewer:

Screenshots and Videos

Vectera:

Screenshots and Videos

TeamViewer:

Pricing

$24.90 per month
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
1 Licensed User
1 Concurrent connection (channel)
3 Managed devices
Unlimited devices to connect from
3 Computers to connect to (add-on available)
3 Concurrent sessions (in tabs) per concurrent connection
Free Version Supported
Free Trial Supported
Vectera:

Pricing

$8.99/month/user
Free Version Supported
Free Trial Supported
TeamViewer:

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.6 / 5
Vectera:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.3 / 5
design 4.7 / 5
support 5.0 / 5
TeamViewer:

Pros & Cons from Real Users

Pros

  • It's simple, fast and secure to access and control devices remotely with TeamViewer. Again, it's possible to monitor and manage remote devices with TeamViewer. Likewise, it's secure to transfer files between remote devices with TeamViewer. Finally, TeamViewer provides remote IT support.
  • For me, using TeamViewer has been absolutely magnificent, thanks to the fact that with this platform I have been able to connect remotely to any device in just a few steps. The things that I liked most about this platform were: 1- With the help of this platform, I have been able to maintain an active remote connection at any time. I must point out that the remote connection, which is totally stable, does not have any kind of drop and works perfectly on any device, which is quite helpful since I can use a mobile device or a personal computer to connect remotely to any device, regardless of the distance. I love being able to manage any computer fluidly with the help of this platform, since they do not have any kind of delay in their use. 2- Another feature that I liked is that with the help of this platform I can connect remotely and at the same time talk via audio or video. This is one of the most important options for me, since I can have a stable conversation with someone, while I perform any kind of process remotely, I can contact the other person who is on the computer I connect to either via video or audio. 3- I also really liked its functionality within mobile devices. Even though it is a platform that was created primarily for computers, its use within my mobile device is impressive. I can connect remotely to my computer just by having an ID number and a password. This has been quite helpful, since on some occasions I am away from my office, and I need some information that is on my computer, so I can connect remotely with my mobile phone. 4- Another thing that has been particularly good for me is the file transfer system that this platform has, since for example, if I need to remotely extract some type of document or file that I found on the computer I have connected to, I can do it instantly. The file transfer is one of the fastest I have seen on any other platform. I love the file transfer, there is no limit to the amount of files that I can transfer to my computer remotely.
  • TeamViewer features end-to-end encryption, which is vital for ensuring the security of remote connections. In addition, auditing and logging features are useful for maintaining tight control over who accesses systems and when. The ability to establish unattended sessions on critical servers and stations allows me to run maintenance tasks outside of operating hours.
  • TeamViewer Remote provides remote support thus making it simple and fast to solve technical issues. Ease to connect, access and control remote devices. It offers an enterprise-grade security. Ease to access from multiple devices.
  • With TeamViewer Remote, it is simple, fast and secure to access and control remote devices. Again, it is simple to chat using TeamViewer Remote. It is possible to offer remote IT support to our clients with TeamViewer Remote. It is simple and fast to transfer files with TeamViewer Remote.

Cons

  • I haven't experienced any problems with TeamViewer so far as it meets all my needs.
  • The main things I didn't like about this platform were: 1- It is absolutely necessary that both devices that are connected remotely have a fast internet connection. This platform is useless if you have a slow internet connection, which causes many users to have limitations when connecting remotely. I would like this platform to work correctly without needing such a fast connection, that would be fantastic. 2- Using TeamViewer for the first time is a rather complex process. Not all users can have a simple use of the platform. This is because most users are confused about how to configure the access ID and password. Therefore, the general configuration of TeamViewer is usually one of the problems that new users of any company have. I think there should be a tutorial on how to use this remote access platform correctly.
  • One of the aspects I like least is its relatively high resource consumption, which can slow down the system on computers with limited hardware.
  • It's difficult to connect to remote devices when having unstable internet connectivity.
  • TeamViewer Remote delivers great performance and I therefore lack anything to complain about.
Vectera:

Pros & Cons from Real Users

Pros

  • Compared to Skype, FaceTime, Zoom Webex, and the like, Vectera does convince with ease of use for all parties taking part in the online meeting. Granted, the video quality is not on the same level as Zoom or FaceTime, but Vectera is far more reliable and hasn't cut out on me once. The ability to sync with calendars and schedule appointments is easily setup. What I liked most, though, is the whiteboard functionality and document annotations. Vectera works without any annoying downloads or installations (Cisco, Zoom, Skype, anyone?) right out of the box.
  • Vectera is easy to use and clients comment on that and ask about it. The cobrowse is amazing for tech support work and training. White label url and appointment scheduler bumps professionalism. One of the best parts is the customer service. They are always making things better.
  • #1- Very simple and easy to navigates user interface. #2- Easy to establish a web conference. #3- Useful Screen mirroring and screencasting features. #4- Meeting scheduling and reminder.

Cons

  • There're a couple of improvements, though, and I've already highlighted them with the development team, which I found somewhat responsive and open to suggestions. One of the things I'm missing is, for example, the ability to conduct a meeting offline. Rather than online video, I'd like to provide the client with a phone number to call. Right there in the invite that's sent out once a meeting is scheduled as a phone call and not a video conference. This isn't possible with Vectera, and I can't wait for this small add-on to get implemented.
  • The only issue is the background blur in video is choppy because it takes a lot of resources. Once in a while a caller drops off, so you have to make sure that everyone is using Chrome for best experience. That can be an issue for mac users.
  • #1- We had an overall positive experience with it.
TeamViewer:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Vectera:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
TeamViewer:

Company Information

TeamViewer
Founded: 2005
Germany
www.teamviewer.com
Vectera:

Company Information

Vectera
Founded: 2016
Belgium
www.vectera.com
TeamViewer:

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TeamViewer:
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TeamViewer:
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Vectera:
TeamViewer:

Categories

Vectera:

Categories

Collaboration Supported
Meeting Supported
Screen Sharing Supported
Tutoring Supported
Video Conferencing Supported
Web Conferencing Supported
Whiteboard Supported
TeamViewer:

Collaboration Features

Brainstorming Not Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Supported
Content Management Not Supported
Document Management Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Meeting Features

Action Item Tracking Not Supported
Agenda Management Not Supported
Attendee Management Supported
Board Meetings Supported
Committee Meetings Supported
Internal Meetings Supported
Invitation Management Supported
Legislative Meetings Supported
Materials Management Not Supported
Meeting Feedback Not Supported
Meeting Preparation Tools Not Supported
Meeting Room Booking Supported
Minutes Management Not Supported
Post-Meeting Tools Not Supported
Scheduling Supported
Travel Management Not Supported
Voting Management Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Supported
User Management Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Remote Work Features

Collaboration Supported
Credential Management Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Supported
Time Zone Tracking Not Supported
Video Chat Supported
Web Conferencing Supported
Vectera:

Collaboration Features

Brainstorming Not Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Not Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Not Supported
Version Control Not Supported
Video Conferencing Supported

Meeting Features

Action Item Tracking Not Supported
Agenda Management Supported
Attendee Management Not Supported
Board Meetings Not Supported
Committee Meetings Not Supported
Internal Meetings Supported
Invitation Management Not Supported
Legislative Meetings Supported
Materials Management Not Supported
Meeting Feedback Not Supported
Meeting Preparation Tools Supported
Meeting Room Booking Supported
Minutes Management Supported
Post-Meeting Tools Supported
Scheduling Supported
Travel Management Not Supported
Voting Management Not Supported

Screen Sharing Features

Annotations / Drawing Tools Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Supported
Remote Control Supported
Screen Capture Supported
Screen Mirroring Not Supported
Screen Recording Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Tutoring Features

Appointment Scheduling Supported
Attendance Tracking Not Supported
Automatic Grading Not Supported
Billing & Invoicing Not Supported
Client Management Not Supported
Electronic Assignments & Tests Supported
Employee Management Not Supported
Learning Plans Not Supported
Lesson Notes Supported
Online Classes Supported
Online Payments Supported
Parent / Student Portal Not Supported
Progress Reports Not Supported
TeamViewer:

Integrations

Stackreaction Supported
Active Directory Supported
Advantech WebAccess/CNC Supported
Alloy Navigator Supported
Avira Prime Supported
Bitium Supported
CalendarHero Not Supported
CyberFOX Password Manager Supported
Freshdesk Supported
Guthrie CAD Viewer Supported
KAMWISE Supported
LogMeIn Miradore Supported
Microsoft 365 Not Supported
ProxyStores.com Supported
Salesflare Not Supported
SeamlessDesk Supported
Skypaq Supported
StoreApp Supported
Teamleader Not Supported
Vectera:

Integrations

Stackreaction Supported
Active Directory Not Supported
Advantech WebAccess/CNC Not Supported
Alloy Navigator Not Supported
Avira Prime Not Supported
Bitium Not Supported
CalendarHero Supported
CyberFOX Password Manager Not Supported
Freshdesk Not Supported
Guthrie CAD Viewer Not Supported
KAMWISE Not Supported
LogMeIn Miradore Not Supported
Microsoft 365 Supported
ProxyStores.com Not Supported
Salesflare Supported
SeamlessDesk Not Supported
Skypaq Not Supported
StoreApp Not Supported
Teamleader Supported
TeamViewer:
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Vectera:
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