Threadbox

Threadbox

Browns Distribution Services
+
+

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About

Team collaboration made easy with shared inboxes. Create common inboxes for your teams and give them the comfort of working in a transparent workspace. Stay informed on what's happening in your team all the time. Connect your team's email addresses to shared inboxes so each conversation is visible to every team member added to that inbox. TeamInbox gives you what you need for smart collaboration, all in one place. Conduct parallel discussions with your team about complex conversation so you can send out precise responses every time. An empty inbox is always satisfying. Assign thread to the person responsible, archive them once you're done replying, snooze threads of less priority, and thus have a cleared space. Since every thread can have an owner and each team member can clearly see who is working on what, your team can avoid doubling up on the same tasks. Save yourself the confusion of switching between multiple applications: channel your conversations to TeamInbox to streamline.

About

Threadbox is a hosted customer-support platform combining AI agents with a shared help desk. Teams can train an agent on website pages, uploaded documents and Q&A content, then add it to a website or supported messaging and email channels. The agent answers from this knowledge, can call configured APIs or webhooks for tasks such as order lookups and bookings, and can hand conversations to staff when human help is needed. The Threads inbox provides ticket assignment, routing, response targets, rules and team collaboration. Its Help Hub offers customer self-service guides and request tracking, while AI-assisted reply drafting and analytics support staff workflows. Threadbox is designed for small and midsize businesses, including SaaS, e-commerce and service teams managing customer questions. The cloud service offers free and paid plans.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and teams that want a shared inbox solution for email

Audience

Small and mid-sized businesses, SaaS and e-commerce teams that want AI-powered customer support with human handoff.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$10 per month
$8 per month if billed annually.

For 5 users and 3 inboxes. For 5+ users, an extra $4 per user per month.
Free Version Not Supported
Free Trial Supported

Pricing

£19/month
A free plan includes 30 message credits. Essential costs £19/month or £190/year plus VAT when billed annually. Annual billing includes two months free. Prices are in GBP and exclude VAT.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Zoho
Founded: 1996
India
www.zoho.com/teaminbox/

Company Information

Browns Distribution Services
Founded: 1965
United Kingdom
threadbox.ai

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Categories

Email Management Supported

Categories

Integrations

HubSpot CRM Not Supported
Jira Not Supported
Mail360 Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Shopify Not Supported
Slack Not Supported
Stripe Not Supported
WhatsApp Not Supported
Zendesk Not Supported
Zoho Directory Supported
Zoho Mail Supported

Integrations

HubSpot CRM Supported
Jira Supported
Mail360 Not Supported
Microsoft Teams Supported
Salesforce Supported
Shopify Supported
Slack Supported
Stripe Supported
WhatsApp Supported
Zendesk Supported
Zoho Directory Not Supported
Zoho Mail Not Supported
Claim TeamInbox and update features and information
Claim TeamInbox and update features and information
Claim Threadbox and update features and information
Claim Threadbox and update features and information