TeamInboxZoho
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ThreadboxBrowns Distribution Services
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Related Products
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About
Team collaboration made easy with shared inboxes. Create common inboxes for your teams and give them the comfort of working in a transparent workspace. Stay informed on what's happening in your team all the time. Connect your team's email addresses to shared inboxes so each conversation is visible to every team member added to that inbox. TeamInbox gives you what you need for smart collaboration, all in one place. Conduct parallel discussions with your team about complex conversation so you can send out precise responses every time. An empty inbox is always satisfying. Assign thread to the person responsible, archive them once you're done replying, snooze threads of less priority, and thus have a cleared space. Since every thread can have an owner and each team member can clearly see who is working on what, your team can avoid doubling up on the same tasks. Save yourself the confusion of switching between multiple applications: channel your conversations to TeamInbox to streamline.
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About
Threadbox is a hosted customer-support platform combining AI agents with a shared help desk. Teams can train an agent on website pages, uploaded documents and Q&A content, then add it to a website or supported messaging and email channels. The agent answers from this knowledge, can call configured APIs or webhooks for tasks such as order lookups and bookings, and can hand conversations to staff when human help is needed. The Threads inbox provides ticket assignment, routing, response targets, rules and team collaboration. Its Help Hub offers customer self-service guides and request tracking, while AI-assisted reply drafting and analytics support staff workflows. Threadbox is designed for small and midsize businesses, including SaaS, e-commerce and service teams managing customer questions. The cloud service offers free and paid plans.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies and teams that want a shared inbox solution for email
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Audience
Small and mid-sized businesses, SaaS and e-commerce teams that want AI-powered customer support with human handoff.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$10 per month
$8 per month if billed annually.
For 5 users and 3 inboxes. For 5+ users, an extra $4 per user per month.
Free Version
Not Supported
Free Trial
Supported
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Pricing
£19/month
A free plan includes 30 message credits. Essential costs £19/month or £190/year plus VAT when billed annually. Annual billing includes two months free. Prices are in GBP and exclude VAT.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationZoho
Founded: 1996
India
www.zoho.com/teaminbox/
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Company InformationBrowns Distribution Services
Founded: 1965
United Kingdom
threadbox.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
HubSpot CRM
Not Supported
Jira
Not Supported
Mail360
Supported
Microsoft Teams
Not Supported
Salesforce
Not Supported
Shopify
Not Supported
Slack
Not Supported
Stripe
Not Supported
WhatsApp
Not Supported
Zendesk
Not Supported
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Integrations
HubSpot CRM
Supported
Jira
Supported
Mail360
Not Supported
Microsoft Teams
Supported
Salesforce
Supported
Shopify
Supported
Slack
Supported
Stripe
Supported
WhatsApp
Supported
Zendesk
Supported
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