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About

Lumen by Talkwalker is a social listening, media monitoring, and social benchmarking platform that helps brands monitor conversations, measure performance, and act on emerging trends. Formerly Talkwalker, the platform provides the same data, reports, workflows, and integrations under its new Lumen by Talkwalker name. It helps organizations track millions of conversations across social, digital, media, and AI channels. Teams can use Lumen by Talkwalker to protect brand reputation, monitor sentiment, benchmark competitors, guide product development, and improve PR and marketing strategies. The platform supports use cases across PR and communications, social marketing, consumer insights, and agencies. Built for brands that need real-time consumer and media intelligence, Lumen by Talkwalker helps teams see what others miss and make smarter decisions faster.

About

Keep your finger on the pulse of product quality. unitQ Monitor analyzes popular customer channels — including App Store reviews, Zendesk tickets, and social media — in over 100 languages to uncover potential issues with your product, in real time. Users are saying a lot about your product.unitQ Monitor helps you listen. Cross-channel monitoring unitQ Monitor scans and analyzes what customers are saying across popular channels, including the App Store, Zendesk, Reddit, Twitter, and more. Global feedback and insights Helpful insights aren’t limited to a single region, which is why we translate feedback from over 100 languages into English and monitor at a global scale. Identify actionable Quality Issues. We use machine learning to parse translated feedback and eliminate noise and false positives to surface Quality Issues that would otherwise stay buried. Real-time dashboards and reporting unitQ Monitor offers a dashboard that displays trending Quality Issues

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

PR teams, communications teams, social media teams, marketing teams, consumer insights teams, agencies, brand managers, product teams, reputation managers, and organizations that need social listening, media monitoring, social benchmarking, audience insights, customer feedback analytics, crisis management, competitor tracking, sentiment analysis, and consumer intelligence

Audience

Companies looking for a tool that scans and analyzes what customers are saying across popular channels, to uncover potential quality issues with their product, in real-time.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9,600 per year
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Talkwalker
Founded: 2009
Luxembourg
www.talkwalker.com

Company Information

unitQ
Founded: 2018
United States
www.unitq.com

Alternatives

Alternatives

HyperOrbit

HyperOrbit

HyperOrbit Labs
Syncly

Syncly

Deep BlueDot
Meltwater

Meltwater

Meltwater Group
re:spondelligent

re:spondelligent

respondelligent

Categories

Categories

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Not Supported
Review Generation Not Supported
Review Monitoring Not Supported
Sentiment Analysis Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Not Supported

Social Media Analytics Tools Features

Campaign Analytics Supported
Competitor Monitoring Supported
Customizable Reports Not Supported
Engagement Tracking Supported
Influencer Tracking Supported
Multi-Channel Data Collection Not Supported

Social Media Marketing Features

Analytics Supported
Automated Publishing Not Supported
Contact Management Not Supported
Content Management Not Supported
Conversion Tracking Not Supported
Customer Targeting Not Supported
Keyword Filtering Not Supported
Multi-Account Management Not Supported
Post Scheduling Not Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Not Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Supported
White Label Not Supported

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Not Supported

Integrations

Audiense Supported
Axis LMS Supported
Cerby Supported
Conductor Supported
Data Virtuality Supported
Desktop.com Supported
Facebook Supported
Google Analytics Supported
Gradient Works Supported
Hootsuite Supported
Netino Supported
OwlyGPT Supported
Reddit Not Supported
RingCentral RingCX Supported
Tableau Supported
Upfluence Supported
Wiztrust Supported
X (Twitter) Supported

Integrations

Audiense Not Supported
Axis LMS Not Supported
Cerby Not Supported
Conductor Not Supported
Data Virtuality Not Supported
Desktop.com Not Supported
Facebook Not Supported
Google Analytics Not Supported
Gradient Works Not Supported
Hootsuite Not Supported
Netino Not Supported
OwlyGPT Not Supported
Reddit Supported
RingCentral RingCX Not Supported
Tableau Not Supported
Upfluence Not Supported
Wiztrust Not Supported
X (Twitter) Not Supported
Claim Lumen by Talkwalker and update features and information
Claim Lumen by Talkwalker and update features and information
Claim unitQ and update features and information
Claim unitQ and update features and information