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About

TSplus Remote Support is a cost-effective cloud-based windows session sharing and remote control software. An alternative to TeamViewer, Remote Support is easy to use and secure. A full SaaS Solution. No installation required. ✓ Remote assistance ✓ Unattended Access ✓ Screen Sharing ✓ No connection client installation ✓ TLS encryption ✓ Customizable with your branding and logo ✓ Low subscription cost Download the free 15-day trial of TSplus Remote Support on our website. TSplus Remote Support is the perfect solution for support agents and maintenance teams who need to provide instant, attended or unattended access to remote PCs. TSplus Remote Support is a secure solution that enables support agents to take control of remote computers, access files and applications, and troubleshoot problems. TSplus is the perfect alternative for anyone looking for an affordable and user-friendly remote desktop control and screen sharing solution.

About

The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT support providers, Helpdesk and other companies that need screen sharing tools.

Audience

Maintenance, operations, after-sales service, training, and digital transformation professionals at industrial enterprises who are looking for better ways to streamline their operations across their workforce.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$14.50/mo
Subscriptions are charged yearly.
Free Version
Free Trial

Pricing

Contact VSight for pricing details.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I like TSplus Remote Support for its simplicity of remote control, its end-user version without download, the choice of monitor (in case of multiple), the video recording, the control of a computer without a user in front of his screen, the temporary blocking of the keyboard and mouse of the remote computer, the chat of course, the sharing of secure multi-user sessions, the transparent updates, automatic.
  • TeamViewer subscription costs were killing me. Remote Support has a one-time purchase fee. That alone was worth it. It's also really easy to setup and manage. It's reliable. My support guys and end-users had no trouble at all making the switch.

Cons

  • I want to be able to share with Apple computers and Android smartphones and tablets. But I think I read that it was planned for this year, so I am looking forward to it.
  • I would like to see a few additional features built in. I've communicated with the support team and submitted some feature requests. If my experience with other TSplus products is any indication, my features will appear in the next couple revisions :)

Pros & Cons from Real Users

Pros

  • Augmented-reality markup, crisp live video, cross-platform access on phones, tablets and smart-glasses, GDPR-compliant security, and one-click recording/ PDF export have all accelerated troubleshooting and knowledge transfer for our dispersed maintenance crews, cutting travel and downtime costs almost immediately.
  • The seamless integration of VSight Remote into our workflows has been a game-changer. The real-time AR capabilities and ease of use have significantly enhanced our remote support and collaboration.
  • This product is amazing. Very simple and easy to use. Just like using a phone, anyone can use it. I already satisfied.

Cons

  • Occasionally the session-start QR code takes a few extra seconds to generate, and the admin portal could surface deeper usage analytics, but these are minor quibbles and we remain very happy overall.
  • There’s minimal to dislike. Occasionally, the quality of video streaming can depend on network conditions, but that’s expected.
  • There is no optimisation with Zoom and WhatsApp conversations.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

TSplus Group
Founded: 2007
United States
tsplus.net/remote-support/

Company Information

VSight
Founded: 2019
Lithuania
www.vsight.io

Alternatives

AnyDesk

AnyDesk

AnyDesk Software

Alternatives

Blitzz

Blitzz

Blitzz Remote Support

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing Features

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Augmented Reality Features

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Integrations

HubSpot CRM
HubSpot Customer Platform
Microsoft Azure
Salesforce

Integrations

HubSpot CRM
HubSpot Customer Platform
Microsoft Azure
Salesforce
Claim TSplus Remote Support and update features and information
Claim TSplus Remote Support and update features and information
Claim VSight Remote and update features and information
Claim VSight Remote and update features and information