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About

Sutherland Perform analyzes customer interactions across multiple parameters. It examines employee compliance and adherence to prescribed customer engagement processes to monitor and track employee behavior. This identifies new opportunities that can help employees transform the customer experience. Perform utilizes customer voice, email, chat, and social interactions to provide actionable insights at an agent, team, manager, channel, LOB, and company-wide level. These insights help employees see through personalized coaching how they can better assist customers and the changes they can adopt in the future to deliver a better experience. Our tools, technology, and our people, ensure your business can thrive in an increasingly remote world. Our teams help you unlock high-performance outcomes with flexible, resilient services delivered dynamically from anywhere in the world.

About

An analysis tool geared to your business to allow you to adapt to your customers' behaviors. Information updated in real time on your digital communication media. People know they are reducing their exposure to the risk of too much traffic. Make connections through different channels, and social networks. Real-time traffic sensors, global fleet, recurrence of visits. You identify your sensors in operation, as well as their locations. You can zoom in on the map and move around the streets. You can see the busy areas on the selected dates.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

AI-powered customer interaction platform that helps companies improve the customer experience

Audience

Anyone searching for a Customer Journey Mapping Tool

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Company Information

Trencube
France
trencube.com

Alternatives

Alternatives

Touchpoint Dashboard

Touchpoint Dashboard

Strativity Group
Qualaroo

Qualaroo

ProProfs

Categories

Categories

Integrations

No info available.

Integrations

No info available.
Claim Sutherland Perform and update features and information
Claim Sutherland Perform and update features and information
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Claim Trencube and update features and information