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About

SurgePoint is a reputation management and reputation marketing platform designed to help businesses collect more 5-star reviews, build trust, and grow revenue by automating review and referral campaigns and centralizing feedback from major platforms like Google, Facebook, and Yelp into one dashboard. It automates review requests after customer interactions so businesses don’t have to manually chase feedback and brings all reviews into a single reputation dashboard that makes it easier to monitor, respond to, and manage online reputation. It also includes tools to automate referral requests at key moments, track campaign performance with real-time analytics, and use AI-driven insights to identify trends in customer sentiment and improve service based on feedback. SurgePoint supports follow-ups and reminders that help encourage repeat business and retention, and integrates with popular CRMs so companies can launch customized campaigns quickly.

About

At any point along the customer journey, receive real-time customer feedback to measure what’s going right and what could be better. With this feedback, you can correct any potential issues for a customer before their journey is done. Collect, quantify, and view your customer feedback to make data-driven decisions about your business. Address specific areas that need improvement and recognize areas of success. Convert your customer’s positive feedback into online reviews like Google, leading to more recommendations, repeat customers, and revenue. When your customers write you a review, let our team of professional writers respond on your behalf. Not only does this make a connection with them and helps you look great in the eyes of potential customers, it also improves your SEO. WebPunch is worldwide, from across the US, Mexico, and all the way to Russia. Although we are fully remote, our team makes plenty of time to get together online for the best activities.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Local service-based businesses that want to automate review requests, manage customer feedback, and grow their online reputation to attract more customers

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SurgePoint
www.thesurgepoint.com

Company Information

WebPunch
Founded: 2014
United States
webpunch.com

Alternatives

Alternatives

ReputationDefender

ReputationDefender

Gen Digital
LocalReviews

LocalReviews

OneLocal
re:spondelligent

re:spondelligent

respondelligent

Categories

Categories

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Integrations

Angi
Facebook
Google
Google Business Profile
Healthgrades
Housecall Pro
HubSpot CRM
Jobber
Mindbody
Salesforce
ServiceTitan
Tripadvisor
Yelp
Zendesk
Zoho CRM

Integrations

Angi
Facebook
Google
Google Business Profile
Healthgrades
Housecall Pro
HubSpot CRM
Jobber
Mindbody
Salesforce
ServiceTitan
Tripadvisor
Yelp
Zendesk
Zoho CRM
Claim SurgePoint and update features and information
Claim SurgePoint and update features and information
Claim WebPunch and update features and information
Claim WebPunch and update features and information