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About

SureTel believes in a hands-on approach with our business telephone clients. Our business VoIP phone professionals are always available to discuss your particular situation or give you a demo of our platform. We know once you see it you will be impressed too. Call our business VoIP team at 833-SURETEL(787-3835) or speak with our online representative using the chat feature on this website. We don’t nickle and dime our customers. Every feature we have is included in all our services. Worried about up-front costs. We have your back, rent phones from us and we will manage everything! Worried about up-front costs. We have your back, rent phones from us and we will manage everything! Worried about up-front costs. We have your back, rent phones from us and we will manage everything! Our platform can support any custom feature. Check out our Idea Portal to see what’s in the works.

About

UniTalk provides a wide range of services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, various types of telephone calls and routing, and much more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to improve their services and increase sales

Audience

Call centers, sales departments, service departments, online stores, marketing agencies and others

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$19.99 per month
Free Version
Free Trial

Pricing

$35/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.1 / 5
features 4.8 / 5
design 4.2 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Switching to UniTalk’s Virtual PBX has significantly reduced our communication costs. It offers all the advanced features of a traditional PBX system without the hefty price tag, making it an excellent value for money.
  • We like the quality of UniTalk services, communication, and technical support. It benefits our business processes
  • UniTalk is a great way to streamline communication within your team and with your customers, increase your efficiency, and scale your business. Affordable prices, good communication quality, and functionality are the main advantages of UniTalk VoIP.
  • UniTalk is a great choice for businesses of all sizes. I've been using UniTalk for my small business for a few months now, and I'm very impressed. UniTalk provides excellent call quality, even when I'm calling from a different country. I also like that UniTalk is easy to use. I also appreciate the fact that UniTalk is very affordable, and I'm saving a lot of money on my phone bill.
  • Impressions of cooperation with UniTalk are positive. Pleasant managers, fast technical support, modern telephony technologies for reasonable prices. It's convenient that UniTalk Virtual PBX combines mobile and landline multichannel numbers into a single network, and allows you to add and connect any number of new operators in just a few minutes.

Cons

  • One downside we encountered is the limited language options in the personal account interface, which currently doesn't cover all our needs. However, UniTalk has assured us that they are actively working on adding more languages, which is promising for future improvements.
  • Without the help of technical support, it is difficult to understand the technical documentation of the service and set up the work yourself.
  • At the beginning, it was difficult for us to set up a personal account and integrate it with our CRM on our own. But UniTalk technical support helped us.
  • Recently we connected call tracking technology to collect analytics on phone calls. We tried to do it on our own, but it turned out to be difficult. We turned to UniTalk, and their technical support helped us.
  • We are missing a few languages in our personal account - so far, this is the only thing that is frustrating. UniTalk has promised that they are already working on solving this problem.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SureTel
Founded: 2007
United States
www.suretel.co

Company Information

UniTalk
Founded: 2017
Ukraine
unitalk.cloud

Alternatives

Alternatives

Categories

Categories

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Google Analytics
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Pipedrive
Salesforce
Zoho CRM
monday AI work platform

Integrations

Google Analytics
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Pipedrive
Salesforce
Zoho CRM
monday AI work platform
Claim SureTel and update features and information
Claim SureTel and update features and information
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Claim UniTalk and update features and information