+
+

Related Products

  • NinjaOne
    6,017 Ratings
    Visit Website
  • SuperOps
    223 Ratings
    Visit Website
  • Atera
    2,141 Ratings
    Visit Website
  • ManageEngine Endpoint Central
    3,242 Ratings
    Visit Website
  • Addigy
    261 Ratings
    Visit Website
  • Admin By Request Endpoint Privilege Management
    95 Ratings
    Visit Website
  • Zoho Assist
    2,199 Ratings
    Visit Website
  • Iru
    1,382 Ratings
    Visit Website
  • ESET PROTECT Advanced
    2,303 Ratings
    Visit Website
  • Auvik
    675 Ratings
    Visit Website

About

Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.

About

The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions

Audience

Maintenance, operations, after-sales service, training, and digital transformation professionals at industrial enterprises who are looking for better ways to streamline their operations across their workforce.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Version
Free Trial

Pricing

Contact VSight for pricing details.
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.
  • Integrates perfectly with Ninga RMM. Low latency high quality video streaming for remote support. Affordable pricing.
  • Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians.
  • I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy.

Cons

  • I had difficulty getting installed on my devices.
  • Development team is sometimes hard to get ahold of.
  • The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer. Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround.
  • Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.

Pros & Cons from Real Users

Pros

  • Augmented-reality markup, crisp live video, cross-platform access on phones, tablets and smart-glasses, GDPR-compliant security, and one-click recording/ PDF export have all accelerated troubleshooting and knowledge transfer for our dispersed maintenance crews, cutting travel and downtime costs almost immediately.
  • The seamless integration of VSight Remote into our workflows has been a game-changer. The real-time AR capabilities and ease of use have significantly enhanced our remote support and collaboration.
  • This product is amazing. Very simple and easy to use. Just like using a phone, anyone can use it. I already satisfied.

Cons

  • Occasionally the session-start QR code takes a few extra seconds to generate, and the admin portal could surface deeper usage analytics, but these are minor quibbles and we remain very happy overall.
  • There’s minimal to dislike. Occasionally, the quality of video streaming can depend on network conditions, but that’s expected.
  • There is no optimisation with Zoom and WhatsApp conversations.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Splashtop
Founded: 2006
United States
www.splashtop.com/products/remote-support

Company Information

VSight
Founded: 2019
Lithuania
www.vsight.io

Alternatives

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
Kaseya VSA

Kaseya VSA

Kaseya

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Endpoint Protection Features

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Augmented Reality Features

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Integrations

Active Directory
Atera
Autotask PSA
Datto SIRIS
Freshdesk
Freshservice
HubSpot CRM
HubSpot Customer Platform
IBM MaaS360
Jira
Microsoft Azure
Microsoft Teams
Naverisk RMM & PSA
NinjaOne
Salesforce
ServiceNow
Spiceworks Network Monitor
Syncro
Zendesk

Integrations

Active Directory
Atera
Autotask PSA
Datto SIRIS
Freshdesk
Freshservice
HubSpot CRM
HubSpot Customer Platform
IBM MaaS360
Jira
Microsoft Azure
Microsoft Teams
Naverisk RMM & PSA
NinjaOne
Salesforce
ServiceNow
Spiceworks Network Monitor
Syncro
Zendesk
Claim Splashtop Remote Support and update features and information
Claim Splashtop Remote Support and update features and information
Claim VSight Remote and update features and information
Claim VSight Remote and update features and information