Termiverse

Termiverse

NGS UG (haftungsbeschränkt)
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About

Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.

About

Termiverse is a unified platform for secure remote access, remote support and device management. Attended access (live screen via WebRTC) and unattended access through a lightweight agent run in the browser, alongside full SSH terminals (xterm.js) and clientless RDP/VNC sessions. A connection hub gathers every session and managed device in a single grid sorted by your groups. Security and governance come from granular role-based access control (RBAC), a complete audit log, session recording (SSH/RDP/VNC), a four-eyes approval flow, plus firewall tunneling and Wake-on-LAN for systems behind NAT. White-label with your own domain, bulk rollout and monitoring, AES-256 encrypted backups, and a self-hosted option with full data sovereignty round out the platform. Built for IT support and helpdesk teams, MSPs, resellers and IT system houses. Cloud from EUR 40/month with unlimited users and devices.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions

Audience

IT support and helpdesk teams, MSPs, resellers and IT system houses; server administration and remote support.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Version Not Supported
Free Trial Supported

Pricing

EUR 40/month (unlimited users)
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.
  • Integrates perfectly with Ninga RMM. Low latency high quality video streaming for remote support. Affordable pricing.
  • Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians.
  • I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy.

Cons

  • I had difficulty getting installed on my devices.
  • Development team is sometimes hard to get ahold of.
  • The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer. Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround.
  • Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Splashtop
Founded: 2006
United States
www.splashtop.com/products/remote-support

Company Information

NGS UG (haftungsbeschränkt)
Germany
www.termiverse.com/en/

Alternatives

Alternatives

HelpWire

HelpWire

Electronic Team, Inc.

Categories

MSP Supported
Remote Support Supported
RMM Supported

Categories

Endpoint Protection Features

Activity Log Supported
Antivirus Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Not Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Not Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Not Supported
Patch Management Not Supported
Real-time Alerts Supported
Remediation Management Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Integrations

Acronis Cyber Protect Supported
Active Directory Supported
Addigy Supported
Atera Supported
Autotask PSA Supported
Datto SIRIS Supported
Freshdesk Supported
Freshservice Supported
IBM MaaS360 Supported
Ivanti Neurons for MDM Supported
Jira Supported
Microsoft Teams Supported
Naverisk RMM & PSA Supported
NinjaOne Supported
ServiceNow Supported
Spiceworks Network Monitor Supported
Syncro Supported
Zendesk Supported

Integrations

Acronis Cyber Protect Not Supported
Active Directory Not Supported
Addigy Not Supported
Atera Not Supported
Autotask PSA Not Supported
Datto SIRIS Not Supported
Freshdesk Not Supported
Freshservice Not Supported
IBM MaaS360 Not Supported
Ivanti Neurons for MDM Not Supported
Jira Not Supported
Microsoft Teams Not Supported
Naverisk RMM & PSA Not Supported
NinjaOne Not Supported
ServiceNow Not Supported
Spiceworks Network Monitor Not Supported
Syncro Not Supported
Zendesk Not Supported
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