VIZOR

VIZOR

Vector Networks
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About

Simple, easy-to-use website monitoring software. Real-time up/down status and alerts for your critical web applications and services. Thousands of businesses use Spiceworks to be alerted on the up/down status of the web applications and services that their end-users need to do their job everyday. Spiceworks Connectivity Dashboard is simple to set up. Install the monitoring agent on any workstation/server, configure the application URLs and start monitoring. Get real-time insights and spot sluggish network connections, or overwhelmed applications – either hosted in your data center or in the cloud – before they crash or users start calling. Coming Soon! Get email alerts when a business critical web application is unreachable by your users: CRM, HR, engineering. Real-time status on critical devices and apps. Get the latest monitoring info without the clutter. Keep an eye on everything within your realm with a single, easy-to-use dashboard.

About

VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT professionals and DevOps teams

Audience

VIZOR is ideal for companies looking for a ITIL Certified Solution to effectively manage all IT assets including computers, Chromebooks and software licenses

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0.01/one-time/user
Free Version Supported
Free Trial Supported

Pricing

$2.00/year/user
Per employee or computer
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 3.7 / 5
ease 3.3 / 5
features 4.3 / 5
design 3.3 / 5
support 3.7 / 5

Pros & Cons from Real Users

Pros

  • Easy to configure & use Highly extensible with integrations and add-ons Great developer community Free to use

Cons

  • Only compatible with Windows desktop and Server os

Pros & Cons from Real Users

Pros

  • Seamless integration with Google Admin. Efficient tracking of repairs. Ability to link repairs of specific assets to staff and students. Improved inventory tracking and management efficiency compared to previous systems.
  • Vizor is extremely customizable, allowing our team to create a program tailored exactly to the operations and protocols of our organization. Setup was easy through our Google integration, and support is very responsive. The system is a very robust, easy to use and comprehensive ticketing and asset management system.
  • Great sales presentation. They do a good job on the demonstration. Very friendly sales people, way more responsive that their support.

Cons

  • There are some minor interface challenges, but they're easily outweighed by the platforms capabilities
  • Our hope is for the product to eventually incorporate receiving alerts when devices or user generates repeat tickets to help us develop intervention strategies.
  • They say that they offer a 30 refund window. However, their implementation process is terrible. We had two weeks of no communication for the roll out. We decided to cancel and they refused to refund after 30 days because, in their words, the issue wasn’t the performance of the product but their lack of communication. To me they are one and the same. Also, the UI and UX are terrible. Their documentation is an 800+ page PDF. Some customization required support involvement which I get, but we happen to need to frequently modify things that only support can modify and that’s just too inflexible for us.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Spiceworks
Founded: 2006
United States
www.spiceworks.com

Company Information

Vector Networks
Founded: 1992
United States
www.vizor.cloud

Alternatives

Paessler PRTG

Paessler PRTG

Paessler GmbH

Alternatives

Freshservice

Freshservice

Freshworks
Alloy Navigator

Alloy Navigator

Alloy Software
openITCOCKPIT

openITCOCKPIT

it-novum GmbH
GLPI

GLPI

TECLIB
Auvik

Auvik

Auvik Networks

Categories

Categories

CMDB Supported
Help Desk Supported
Issue Tracking Supported
IT Management Supported
IT Service Supported
ITSM Supported
License Management Supported
Network Discovery Supported
SaaS Management Supported
Service Desk Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Not Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Not Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Application Performance Monitoring (APM) Features

Baseline Manager Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Not Supported
Performance Control Supported
Resource Management Supported
Root-Cause Diagnosis Supported
Server Performance Supported
Trace Individual Transactions Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Supported
IP Address Monitoring Not Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Not Supported
Uptime Monitoring Supported
Web Traffic Reporting Supported

Network Security Features

Access Control Not Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Not Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Not Supported
Threat Response Not Supported
VPN Not Supported
Vulnerability Scanning Not Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

CMDB Features

Change Management Supported
Configuration Management Supported
Data Visualization Supported
Device Auto Discovery Supported
Impact Management Supported
IT Asset Management Supported
License Management Supported
Performance Management Supported
Relationship Mapping Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

License Management Features

Automatic SKU Recognition Supported
Central LM Server Supported
Copy Protection Not Supported
History Tracking Supported
Node Management Supported
Online Activation Supported
Portable License Supported
Sarbanes-Oxley Compliance Supported
Timing Rights Supported
Trial License Supported

SaaS Management Features

License Management Supported
Onboarding Supported
Renewal Management Supported
SaaS Operations Management Supported
Shadow IT Detection Supported
Spend Management Supported
Subscription Management Supported
Usage Tracking / Analytics Not Supported
Vendor Management Supported

Service Desk Features

Change Management Supported
CMDB Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Supported
Remote Control Supported
Self Service Portal Supported
SLA Management Supported

Integrations

AlertOps Supported
Amazon Web Services (AWS) Not Supported
Cherwell Software Supported
Google Workspace Not Supported
Lansweeper Not Supported
ManageEngine ADSelfService Plus Supported
ManageEngine Endpoint Central Supported
Microsoft 365 Not Supported
Microsoft Azure Not Supported
Microsoft Dynamics GP Not Supported
Microsoft Excel Not Supported
Microsoft Intune Not Supported
PowerSchool Not Supported
PowerSchool SIS Not Supported
Splashtop Remote Access Supported
Splashtop Remote Support Supported
ZipBooks Supported
Zoho Assist Supported

Integrations

AlertOps Not Supported
Amazon Web Services (AWS) Supported
Cherwell Software Not Supported
Google Workspace Supported
Lansweeper Supported
ManageEngine ADSelfService Plus Not Supported
ManageEngine Endpoint Central Not Supported
Microsoft 365 Supported
Microsoft Azure Supported
Microsoft Dynamics GP Supported
Microsoft Excel Supported
Microsoft Intune Supported
PowerSchool Supported
PowerSchool SIS Supported
Splashtop Remote Access Not Supported
Splashtop Remote Support Not Supported
ZipBooks Not Supported
Zoho Assist Not Supported
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