easiwareEasiware
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About
Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization.
Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time.
Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform.
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About
Become a love brand. Personalize your Customer Relations. An all-in-one platform with expert support to engage your customers and simplify your Customer Services and Marketing teams’ daily work load. Omnichannel solution for customer interaction management The future belongs to love brands, those that exist and those to become. We help them personalize customer relationship and provide a special touch to make them stand out. Each customer is a puzzle for your teams to solve. Piece together their profile in a blink!
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Experience management products by Sogolytics cater to enterprise-level organizations across all industries. The software is robust and can scale to accommodate organizations of all sizes and users with varying skill levels.
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Audience
Mid-sized to large companies with over 10 customer service team members
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingFree Pro plan: Free for life
Pro plan: $39/month or $469/year Pro Max plan: $49/month or $589/year Enterprise plans: Call for pricing, +1 (800) 646-0520 SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Free Version
Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros from Real UsersPros
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationSogolytics
Founded: 2009
United States
www.sogolytics.com
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Company InformationEasiware
Founded: 2008
France
www.easiware.com/en/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Engagement Features
Analytics
Supported
Churn Management
Supported
Communication Management
Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Supported
Gamification
Not Supported
Live Chat
Supported
Video Content
Not Supported
Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Satisfaction Features
360 Degree Feedback
Not Supported
Analytics
Supported
Call Reporting
Not Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
360 Degree Feedback Features
Dashboard
Supported
Feedback / Surveys
Supported
Progress Tracking
Not Supported
Question Library
Supported
Rater Selection
Supported
Self Service Portal
Supported
Supports External Reviewers
Supported
Customer Success Features
Account Alerts
Supported
Account Management
Not Supported
Communication Management
Not Supported
Customer Engagement
Supported
Customer Lifecycle Management
Supported
Health Score
Not Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Not Supported
Win / Loss Analysis
Not Supported
Employee Engagement Features
Benchmarking
Not Supported
Cultural Alignment
Not Supported
Employee Awards
Not Supported
Employee Guides
Not Supported
Employee Recognition
Not Supported
Feedback Management
Supported
Goal Management
Not Supported
Health & Wellness Programs
Not Supported
Performance Management
Not Supported
Pulse Surveys
Supported
Experience Management Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
HR Analytics Features
Compensation Plan Modeling
Not Supported
Dashboard
Supported
HR Metrics Library
Supported
Leave & Absence Reporting
Not Supported
Predictive Modeling
Not Supported
Recruiting Management
Not Supported
Succession Planning
Not Supported
Talent Management
Not Supported
Trend Analysis
Supported
Turnover Tracking
Not Supported
SMS Survey Features
Alerts / Notifications
Supported
Analytics / Reporting
Supported
Audience Targeting
Supported
Campaign Management
Supported
Contact Management
Supported
Customizable Templates
Supported
Keyword Tracking
Not Supported
Mass Texting
Supported
Message Personalization
Supported
MMS
Not Supported
Scheduled Messaging
Not Supported
Survey Builder
Supported
Template Management
Supported
Survey Features
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Not Supported
Paper Survey
Supported
Question Branching
Supported
Question Library
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
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Customer Engagement Features
Analytics
Supported
Churn Management
Not Supported
Communication Management
Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Supported
Gamification
Not Supported
Live Chat
Supported
Video Content
Not Supported
Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Not Supported
Trend Analysis
Supported
Customer Satisfaction Features
360 Degree Feedback
Supported
Analytics
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Supported
Survey Management
Supported
CRM Features
Calendar/Reminder System
Supported
Call Logging
Not Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Lead Scoring
Not Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Quotes / Proposals
Not Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Territory Management
Not Supported
Contact Management Features
Activity Management
Not Supported
Appointment Management
Not Supported
Contact Database
Supported
Contact History
Not Supported
Contact Import/Export
Supported
Customer Pipeline
Not Supported
Email Marketing
Not Supported
Group Management
Not Supported
Interaction Tracking
Not Supported
Lead Management
Not Supported
Prospecting Tools
Not Supported
Sales Pipeline Management
Not Supported
Search / Filter
Supported
Segmentation
Not Supported
Shared Contacts
Not Supported
Social Media Integration
Not Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Supported
Self Service Portal
Not Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Supported
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Integrations
Adobe Marketo Engage
Supported
Asana
Supported
Axialys
Not Supported
Facebook
Supported
Google Analytics
Supported
Google Calendar
Supported
Google Drive
Supported
HubSpot CRM
Supported
HubSpot Marketing Hub
Supported
Mailchimp
Supported
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Integrations
Adobe Marketo Engage
Not Supported
Asana
Not Supported
Axialys
Supported
Facebook
Not Supported
Google Analytics
Not Supported
Google Calendar
Not Supported
Google Drive
Not Supported
HubSpot CRM
Not Supported
HubSpot Marketing Hub
Not Supported
Mailchimp
Not Supported
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