Sinch

Sinch

1.0 out of 5 stars
TENIOS

TENIOS

5.0 out of 5 stars
Sinch TENIOS

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Sinch:

About

Sinch is a cloud communications platform that enables businesses to communicate with customers through SMS, MMS, RCS, WhatsApp, email, voice, and other digital channels. The platform provides communication APIs and ready-to-use applications for marketing campaigns, transactional notifications, customer support, and identity verification. Its messaging capabilities support personalized text campaigns, two-way conversations, automated reminders, and rich media interactions across global mobile networks. Sinch also offers email delivery services, programmable voice calling, phone number management, and authentication tools for securing customer accounts. AI-powered capabilities include conversational chatbots, customer service automation, fraud prevention, and intelligent communication workflows. The platform integrates with business applications through REST APIs, SDKs, and prebuilt integrations while providing delivery analytics, communication management, and enterprise security.
TENIOS:

About

TENIOS is a German-based communications provider specializing in advanced AI phone assistant and telephony solutions for businesses. Their comprehensive telecom-platform offers services such as virtual phone numbers, intelligent call routing, interactive voice response (IVR) systems, SMS, RCS, and a robust Voice API for seamless integration of voice applications. TENIOS also provides AI-powered phone assistants to automate customer interactions, enhancing efficiency in contact centers and diverse sectors with high call volumes. With over two decades of experience and hosting in Germany, TENIOS ensures reliable and scalable communication solutions tailored to meet diverse business needs.
Sinch:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
TENIOS:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Sinch:

Audience

Enterprises, small and medium-sized businesses, software developers, SaaS companies, ecommerce businesses, marketing teams, customer support departments, financial institutions, healthcare providers, telecommunications companies, and IT teams seeking omnichannel messaging, SMS marketing, programmable communications APIs, email delivery, voice services, customer engagement automation, and identity verification
TENIOS:

Audience

Businesses and contact centers seeking reliable, cloud-based telephony solutions, including virtual numbers, AI-driven voice automation, and seamless voice integration
Sinch:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
TENIOS:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Sinch:

API

Offers API Supported
TENIOS:

API

Offers API Supported
Sinch:

Screenshots and Videos

TENIOS:

Screenshots and Videos

Sinch:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
TENIOS:

Pricing

€50/ month (Pay as YouGo)
Free Version Supported
Free Trial Not Supported
Sinch:

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 2.5 / 5
design 1.0 / 5
support 1.0 / 5
TENIOS:

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
Sinch:

Pros & Cons from Real Users

Pros

  • It used to be a good service a few years ago - it was a CLX Communication brand in the past. After the acquisitions, it got only worse.
  • They appeared to have all the functions I needed in their API but unfortunately, because of their horrendous support, we never got up and running with them.

Cons

  • They claim SMSes have been delivered and charge you even if the SMSes do not reach the destination—that is totally unacceptable. After some communication ping-pong, the service recommends resetting the headset! The problem persists for a few months now.
  • As mentioned above, we never got "launched" with Sinch, and it was completely on them that we didn't.
TENIOS:

Pros & Cons from Real Users

Pros

  • Great speech quality, very good voice recognition. Easy set-up of flows and integration of AI. Reporting tool is fantastic, every session is transcribed and saved at once.

Cons

  • In the beginning, it took some time to understand, how to use the software.
Sinch:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
TENIOS:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Sinch:

Company Information

Sinch
Founded: 2008
Sweden
www.sinch.com
TENIOS:

Company Information

TENIOS
Founded: 2001
Germany
www.tenios.de/
Sinch:

Alternatives

TENIOS:

Alternatives

AVOXI

AVOXI

4.0 out of 5 stars
Sinch:
TENIOS:
Sinch:
TENIOS:
Telnyx

Telnyx

5.0 out of 5 stars
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TENIOS:
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Plivo

Plivo

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MirrorFly

MirrorFly

CONTUS TECH
4.7 out of 5 stars
Sinch:

Categories

TENIOS:

Categories

AI Voice Agents Supported
Cloud PBX Supported
Communication APIs Supported
Telephony Supported
Voice Bot Supported
TENIOS:

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Supported
Virtual Extensions Not Supported
Web Conferencing Not Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported
Sinch:

Integrations

Bloomreach Supported
Boost.ai Supported
Chatlayer by Sinch Supported
Cloud Insurance Supported
Cordial Supported
Email on Acid Supported
GBPly Supported
HubSpot CRM Not Supported
Instagram Supported
Mapp Marketing Cloud Supported
Pipedrive Not Supported
RevenueBase Supported
SMS Gatez Supported
Salesforce Not Supported
Sinch Contact Pro Supported
Sinch Engage Supported
Solutions by Text Supported
SuprSend Supported
WhatsApp Supported
Zapier Not Supported
TENIOS:

Integrations

Bloomreach Not Supported
Boost.ai Not Supported
Chatlayer by Sinch Not Supported
Cloud Insurance Not Supported
Cordial Not Supported
Email on Acid Not Supported
GBPly Not Supported
HubSpot CRM Supported
Instagram Not Supported
Mapp Marketing Cloud Not Supported
Pipedrive Supported
RevenueBase Not Supported
SMS Gatez Not Supported
Salesforce Supported
Sinch Contact Pro Not Supported
Sinch Engage Not Supported
Solutions by Text Not Supported
SuprSend Not Supported
WhatsApp Not Supported
Zapier Supported
Sinch:
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Claim Sinch and update features and information
TENIOS:
Claim TENIOS and update features and information
Claim TENIOS and update features and information