+
+

Related Products

  • kama.ai
    9 Ratings
    Visit Website
  • StackAI
    55 Ratings
    Visit Website
  • Zendesk
    8,478 Ratings
    Visit Website
  • AddSearch
    145 Ratings
    Visit Website
  • HubSpot AEO
    151 Ratings
    Visit Website
  • Dialpad Support
    1,607 Ratings
    Visit Website
  • Passwork
    129 Ratings
    Visit Website
  • optivalue.ai
    4 Ratings
    Visit Website
  • Coursebox AI
    101 Ratings
    Visit Website
  • DialerAI
    5 Ratings
    Visit Website

About

SimplyBoost is the AI customer support agent built in Europe for companies that take service seriously. It answers customers 24/7 on your website, Instagram DMs and WhatsApp, in their own language. Train it on a custom knowledge source made from all your company data: your website, PDFs (even scanned), Word files, CSVs, Q&A pairs and Shopify store content. Every reply is grounded in your knowledge, and a Missing answers view shows what to add next. On Instagram it replies to DMs and turns post comments into private conversations, so no lead goes cold. It captures and scores leads, books meetings in Google Calendar, runs workflows and webhooks to HubSpot, Salesforce and Slack, and hands complex cases to your team in Zendesk, Freshdesk or Gorgias. Hosted in Europe with a DPA, white-label options and a dedicated account manager on enterprise plans. Made for enterprise, mid-market and growing teams. Your company knowledge, answering customers 24/7 on every channel.

About

Customer service software. Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations and deliver amazing customer experiences. Solve all your problems with one inbox. Amazing experiences start with frictionless communication. Power up your work by unifying all channels, unlocking team collaboration and creating productive workflows - all in one organized inbox. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution. All communication channels in one inbox. In Trengo, conversations can be easily assigned to the right team or user. By @tagging a colleague, you can leave internal comments and easily collaborate to solve a problem. With one click, you switch to your team chat for 1-on-1 or group communication. Our powerful live chat solution is built to deliver.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Enterprises, Mid-Market Companies, Customer Support Teams, E-commerce Brands, Healthcare, Education, Real Estate, Agencies, AutoMobile

Audience

Companies interested in powerful customer service software

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$39/month
Flat monthly pricing, billed in euros, metered by AI replies only. Starter: €39/month with 500 AI replies. Growth: €89/month with 2,000 AI replies and Shopify actions. Pro: €169/month with 6,000 AI replies, analytics export and dedicated support. Yearly billing saves 20% (€31, €71 or €135 per month). Every plan includes the website chat widget, WhatsApp, Instagram comment-to-DM, lead capture, calendar booking, handover to Zendesk, Freshdesk, Gorgias or Slack, and 3 AI agents. No fees per seat, per resolution or per contact; replies written by your team don't count. Enterprise plan above 6,000 replies with a dedicated account manager. Instagram-only plans from €17/month. 7-day free trial with 100 AI replies, no credit card required.
Free Version Not Supported
Free Trial Supported

Pricing

$22 per agent per month
$18 per agent per month if paid annually
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.9 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Helps the Chevron customer support team answer customer questions faster and provide better support.
  • Customers can now book appointments directly in the chat. The agent checks our calendar, offers free times and confirms the booking, so the back-and-forth emails and calls to find a slot are gone. Routine support questions are answered straight from our own website and documents, at any hour, which has cut the manual work on customer queries by about half. When something needs a person, it is handed to our team with the whole conversation, so the customer never has to explain twice. Setup and the switch from our previous tool were easy, and the interface is intuitive. For our business [describe your business, e.g. a service company taking appointments for …] it has made both booking and support noticeably smoother.
  • During my experience with SimplyBoost, I found the platform easy to use and navigate. I tried it for consumer goods portfolio and liked how retailers can conveniently access product specifications and get answers to their queries. When integrated with our website, retailers are getting customized responses directly instead of having to search through extensive product data to find the information they need. This is equally useful for end customers, as they can raise queries and get relevant responses more easily. I also found its lead generation capabilities valuable, as they help capture potential leads and minimize the chances of missing business opportunities.
  • Since we started using SimplyBoost, our team handles roughly 50% fewer customer queries by hand. The AI agent answers the common questions straight from our own website and documents. It captures lead details and books appointments directly into our calendar, so most conversations are handled end to end without us stepping in. When a question does need a person, it reaches us with the full conversation, so we don’t have to start over. Switching from our previous tool was easy, and the interface is intuitive enough that the team picked it up quickly. For our use case , it has freed up real time every week.
  • Helps us manage customer conversations more efficiently. AI automation saves time on repetitive enquiries. Combines customer engagement and lead generation in one platform. Helps us respond to customers more quickly.

Cons

  • Could use more customization options to meet the team’s specific needs.
  • We haven’t come across any real drawbacks for how we use it so far. Booking and support both work the way we need them to.
  • I haven't come across any major drawbacks during my experience so far. The platform is easy to navigate and offers good flexibility for customization.
  • Honestly, we haven’t run into any real drawbacks for our use case so far. Everything we needed was covered during setup.
  • Some advanced features may take time to explore and configure. More integration options and customization would be welcome.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

SimplyBoost
Founded: 2024
Netherlands
simplyboost.io

Company Information

Trengo
Founded: 2015
Netherlands
trengo.com

Alternatives

Alternatives

ChannelReply

ChannelReply

Threecolts
Chative

Chative

WISEBIT PTE. LTD.
HeyWoozy

HeyWoozy

Creative Crew Studio

Categories

AI Agents Supported
Chatbot Supported

Categories

Chatbot Supported
Conversational AI Supported
Help Desk Supported
Live Chat Supported

Chatbot Features

Call to Action Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Not Supported

Integrations

Instagram Supported
Gmail Not Supported
Google Sheets Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Magento Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Outlook Not Supported
ROLLER Not Supported
ReturnGO Not Supported
Salesforce Not Supported
Shopify Not Supported
Simplesat Not Supported
Slack Not Supported
Stackreaction Not Supported
Twilio Not Supported
WeChat Not Supported
WhatsApp Not Supported
WooCommerce Not Supported
tradeit Not Supported

Integrations

Instagram Supported
Gmail Supported
Google Sheets Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Magento Supported
Microsoft Dynamics 365 Supported
Microsoft Outlook Supported
ROLLER Supported
ReturnGO Supported
Salesforce Supported
Shopify Supported
Simplesat Supported
Slack Supported
Stackreaction Supported
Twilio Supported
WeChat Supported
WhatsApp Supported
WooCommerce Supported
tradeit Supported
Claim SimplyBoost and update features and information
Claim SimplyBoost and update features and information
Claim Trengo and update features and information
Claim Trengo and update features and information