Audience

E-commerce stores and online shops, plus clinics, SaaS platforms and service companies that want to automate customer service

About Parnidia AI Chat Agent

Parnidia AI Chat Agent is an AI chatbot for e-commerce and customer service that answers customers in seconds on your website, email, Messenger, Instagram and WhatsApp, 24/7.

It resolves support questions from your own data (never the open web), recommends products, tracks orders, checks stock and hands chats to your team with an AI summary. It replies in any language modern LLMs support.

Done-for-you setup: Parnidia builds the knowledge base, connects Shopify, WooCommerce, Magento, PrestaShop, HubSpot, Pipedrive or any system with an API, and launches in up to 4 weeks with about 2 hours of your team's time. The included AI-first Helpdesk gives your team one inbox, live hand-off and conversation insights.

Results: Open24 cut support costs by 60%, Verskis.lt automates about 80% of inquiries, Home by NB reached 587% ROI. Plans from 99 EUR per month. GDPR-aligned with a signed DPA.

Pricing

Starting Price:
€99/month
Pricing Details:
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.

Integrations

Ratings/Reviews - 6 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

Parnidia
Founded: 2024
Lithuania
www.parnidia.com

Videos and Screen Captures

AI product recommendations: asks a clarifying question, then recommends the exact product with price and a discount code

AI product recommendations: asks a clarifying question, then recommends the exact product with price and a discount code

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Phone Support
Online

Parnidia AI Chat Agent Frequently Asked Questions

Q: What kinds of users and organization types does Parnidia AI Chat Agent work with?
Q: What languages does Parnidia AI Chat Agent support in their product?
Q: What kind of support options does Parnidia AI Chat Agent offer?
Q: What other applications or services does Parnidia AI Chat Agent integrate with?
Q: What type of training does Parnidia AI Chat Agent provide?
Q: How much does Parnidia AI Chat Agent cost?
Q: What pricing for support is available for Parnidia AI Chat Agent?
Q: What pricing for training is available for Parnidia AI Chat Agent?

Parnidia AI Chat Agent Product Features

Chatbot

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Natural Language Processing Supported
Payment Integration Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported
Machine Learning Not Supported
Prediction Not Supported
Ready-made Templates Not Supported

Parnidia AI Chat Agent Verified User Reviews

Write a Review
  • Edvinas P.
    Customer service manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great AI Chat Assistant"

    Posted 2025-10-20

    Pros: The AI chatbot responds quickly and accurately to customer questions. It helps improve communication efficiency, reduces response times, and ensures customers always receive the information they need without delays.

    Cons: Nothing to complain about — the system runs smoothly, and I haven’t encountered any issues or drawbacks.

    Overall: Highly recommended if you want to improve customer satisfaction and ensure they receive instant answers to questions about your products or services.

    Read More...
  • A Parnidia Neria User
    Administrator
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Positive feedback"

    Posted 2025-09-12

    Pros: Everything: communication, service, help, empathy, accuracy, precision and quality. Only the best reviews.

    Cons: I have no complaints, everything is done flawlessly and with the highest quality.

    Overall: We implemented an AI assistant function on the medical institution's e-page. Thanks to MB "Parnidia", everything was done smoothly, professionally and with quick resolution of any problems that arose. The functionality of the AI ​​assistant exceeded expectations. The best reviews and recommendations.

    Read More...
  • Žygimantas Š.
    Business Analyst
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent Partner for AI-Powered Chat Solutions"

    Posted 2025-09-11

    Pros: Highly responsive and committed team from day one;
    Deep understanding of our needs and proactive in finding the best solutions;
    Smooth integration that improved user experience and streamlined inquiry management;
    Flexible approach, thorough consultations, and fast delivery.

    Cons: We have not encountered any drawbacks or negative aspects throughout our collaboration to date.

    Overall: Parnidia proved to be a reliable technology partner that combines innovation with attentive customer care. Their AI-based chatbot helped us enhance our website’s user experience and manage inquiries efficiently. We confidently recommend Parnidia to anyone seeking advanced, trustworthy AI solutions.

    Read More...
  • Simona J.
    CEA Specialist
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Big Thank You"

    Posted 2025-08-13

    Pros: Quick and efficient collaboration with the team, successful implementation and integration.

    Cons: N/A.

    Overall: Working with Parnidia was a real pleasure. From our very first conversations, we understood that we were dealing with a team that not only knows how to offer innovative solutions, but also knows how to listen and adapt to our vision.
    The process of implementing the virtual assistant on our website went smoothly, tasks were completed on time, and most importantly, the necessary changes were implemented quickly and with high quality. We particularly appreciate their openness to discussion and their ability to offer solutions that we hadn't thought of ourselves. The solutions have improved customer service, made it easier for visitors to find the information they need, and helped optimize our internal processes.
    We are delighted to have such a team on our side.

    Read More...
  • Greta G.
    E-commerce specialist
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Experience implementing a chatbot and collaboration with Parnidia"

    Posted 2025-08-12

    Pros: The chatbot has helped us gain a deeper understanding of our customers’ needs and the most frequently asked questions. It has improved the presentation of information and enhanced the overall functionality of our website. The tool has proven valuable both for our visitors and for our team, which is committed to delivering the highest quality of service.

    Collaboration with Parnidia has been outstanding. From the very beginning, communication was smooth, prompt, and professional. The team actively proposed solutions perfectly tailored to our needs, and all our requests were fulfilled with high quality and efficiency. We felt a true sense of partnership throughout the process.

    Cons: There were no negative experiences or drawbacks to report.

    Overall: Our collaboration with Parnidia exceeded expectations — their approach was professional, proactive, and solution-driven. Based on this successful partnership, we confidently recommend their services.

    Read More...
  • Sandra D.
    Head of customer care department
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Genuine customer care"

    Posted 2025-07-09

    Pros: What stands out the most is their speed and responsiveness-whether it's a new request, a change in direction, or the need for support, their team consistently delivers with efficiency and precision.
    Another key strength is their personalized approach. Despite working with advanced technology, their communication and service feel incredibly human. They take the time to understand our unique needs and always provide tailored solutions that align with our goals.
    We also highly value their attention to detail. Every interaction and output-whether through direct collaboration or via their virtual assistant-reflects a deep understanding of our expectations. The assistant itself is a clear extension of the company’s values: responsive, smart, and capable of adapting to a wide variety of scenarios.

    Cons: So far, the entire environment meets our expectations.

    Overall: Genuine customer care from administrators to customers.
    The whole team take the time to understand our unique needs and always provide tailored solutions that align with our goals.

    Read More...
    1 user found this review helpful.
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