MOON Chat

MOON Chat

THE MOON Agency
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About

MOON Chat is a hosted AI chatbot and customer-messaging tool for online stores and business websites. It uses a store's product catalog, pages and policies to answer visitor questions and present product cards with images, prices and links, with availability checked before products are recommended. It can also retrieve order and tracking information for verified customers, collect contact details for follow-up, and route conversations across a website widget, WhatsApp, Facebook Messenger and Instagram. Store teams can take over social conversations when needed. MOON Chat connects with Gomag, Shopify, WooCommerce and PrestaShop stores, as well as Google Merchant product feeds, and can be added to WordPress and other websites. The service is offered as a cloud subscription with tiered monthly plans and a trial; its Shopify app also has a free plan.

About

Parnidia AI Chat Agent is an AI chatbot for e-commerce and customer service that answers customers in seconds on your website, email, Messenger, Instagram and WhatsApp, 24/7. It resolves support questions from your own data (never the open web), recommends products, tracks orders, checks stock and hands chats to your team with an AI summary. It replies in any language modern LLMs support. Done-for-you setup: Parnidia builds the knowledge base, connects Shopify, WooCommerce, Magento, PrestaShop, HubSpot, Pipedrive or any system with an API, and launches in up to 4 weeks with about 2 hours of your team's time. The included AI-first Helpdesk gives your team one inbox, live hand-off and conversation insights. Results: Open24 cut support costs by 60%, Verskis.lt automates about 80% of inquiries, Home by NB reached 587% ROI. Plans from 99 EUR per month. GDPR-aligned with a signed DPA.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Online stores and business websites that want an AI assistant answering customers from their real catalog and pages

Audience

E-commerce stores and online shops, plus clinics, SaaS platforms and service companies that want to automate customer service

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Version Not Supported
Free Trial Supported

Pricing

€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The AI chatbot responds quickly and accurately to customer questions. It helps improve communication efficiency, reduces response times, and ensures customers always receive the information they need without delays.
  • Everything: communication, service, help, empathy, accuracy, precision and quality. Only the best reviews.
  • Highly responsive and committed team from day one; Deep understanding of our needs and proactive in finding the best solutions; Smooth integration that improved user experience and streamlined inquiry management; Flexible approach, thorough consultations, and fast delivery.
  • Quick and efficient collaboration with the team, successful implementation and integration.
  • The chatbot has helped us gain a deeper understanding of our customers’ needs and the most frequently asked questions. It has improved the presentation of information and enhanced the overall functionality of our website. The tool has proven valuable both for our visitors and for our team, which is committed to delivering the highest quality of service. Collaboration with Parnidia has been outstanding. From the very beginning, communication was smooth, prompt, and professional. The team actively proposed solutions perfectly tailored to our needs, and all our requests were fulfilled with high quality and efficiency. We felt a true sense of partnership throughout the process.

Cons

  • Nothing to complain about — the system runs smoothly, and I haven’t encountered any issues or drawbacks.
  • I have no complaints, everything is done flawlessly and with the highest quality.
  • We have not encountered any drawbacks or negative aspects throughout our collaboration to date.
  • N/A.
  • There were no negative experiences or drawbacks to report.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

THE MOON Agency
Founded: 2019
Romania
moonchat.ro/en/

Company Information

Parnidia
Founded: 2024
Lithuania
www.parnidia.com

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THE MOON Agency

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Categories

AI Chatbots Supported

Categories

Chatbot Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Integrations

Facebook Messenger Supported
Instagram Supported
PrestaShop Supported
Shopify Supported
WhatsApp Supported
WooCommerce Supported
Adobe Commerce Not Supported
BigCommerce Not Supported
Confluence Not Supported
Gmail Not Supported
Gomag Supported
Google Merchant Center Supported
HubSpot CRM Not Supported
Magento Not Supported
Microsoft Outlook Not Supported
Microsoft SharePoint Not Supported
Notion Not Supported
OpenCart Not Supported
Paysera Not Supported
Salesforce Not Supported

Integrations

Facebook Messenger Supported
Instagram Supported
PrestaShop Supported
Shopify Supported
WhatsApp Supported
WooCommerce Supported
Adobe Commerce Supported
BigCommerce Supported
Confluence Supported
Gmail Supported
Gomag Not Supported
Google Merchant Center Not Supported
HubSpot CRM Supported
Magento Supported
Microsoft Outlook Supported
Microsoft SharePoint Supported
Notion Supported
OpenCart Supported
Paysera Supported
Salesforce Supported
Claim MOON Chat and update features and information
Claim MOON Chat and update features and information
Claim Parnidia AI Chat Agent and update features and information
Claim Parnidia AI Chat Agent and update features and information