Simplesat vs. Spark Chart Comparison


Simplesat Pronto Holdings	Spark Chart	+	+
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About Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!	About Powerful survey software for business consultants and leaders! Create & deploy any type of professional survey. Engage employees and teams to uncover their suggestions and improve performance. Discover what customers say and recommend? Use NPS to measure customer loyalty to brand, company, product or service. 360 degree feedback to find out how leaders are perceived and identify their strengths & development needs? Explore opinions, brainstorm and generate ideas. Conduct research to get a deeper understanding of markets and potential customers. 24 x 7 support & advice from survey experts.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience - IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask	Audience Business leaders and consultants wanting to uncover hidden knowledge and ideas. Get feedback and ideas from employees, teams, customers, and markets.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $99/month All inclusive pricing - Unlimited customers, users, and surveys. Free Version Not Supported Free Trial Supported	Pricing $25/month Unlimited projects and custom branding included. Survey templates, any language Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.5 / 5 ease 4.0 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 4.9 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy. I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well. Cons With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.	Pros & Cons from Real Users Pros Spark Chart is a very practical survey builder tool to create and get useful responses. Integration with MailChimp email marketing is very practical. Easy to use the tool. Multi-language and platform support. It's a great program to use when you're trying to collect surveys and data from customers or pretty much anyone. Customer service is unbeatable Features that you'd expect are all there Features that you wouldn't expect in such a tool are also available that can take the capabilities to the next level. Then with the pricing as compared to some of the competitors, it's a no brainer. The reporting functionality is a stand out feature with plenty of options to analyse and filter results, change graph types and customise the presentation. Easy to create any type of survey and use your own logo and branding. Many options for sending out surveys, tracking progress and analyzing the results. The survey templates are extremely useful and cover a large range of needs, from customers to employees to research. Support has been very quick and extremely helpful. Spark chart is a very flexible survey system. Every aspect of the survey is customisable - from the written content seen by end-users to the ways in which they can access surveys (anonymously or named). And it is still easy to use. I have launched simple surveys in minutes and more complex surveys in just a few hours. Most of the work is done for you. Spark Chart also generates high-quality, shareable reports that clearly visualise the data. Spark Chart is regularly updated with new features and innovations. Cons It worked great for me. Nothing to share about cons. Development and improvements were very slow the first while. Customization options (confirmed they're in queue w/ development). Some small areas are a little restricted on what can be changed but sounds like those options are in the pipe line. None really. There is a bit to learn because there are so many features but that is to be expected with so many customizing options. The data reporting is very powerful, but I am looking forward to even more complex reporting features that are in development and will be released soon.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Pronto Holdings Founded: 2016 United States www.simplesat.io	Company Information Spark Chart Founded: 2016 Australia www.sparkchart.com
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Categories Customer Feedback Supported Customer Satisfaction Supported NPS Supported Survey Supported	Categories 360 Degree Feedback Supported Customer Satisfaction Supported Employee Engagement Supported Employee Survey Supported Market Research Supported NPS Supported Survey Supported
Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Survey Features Custom Survey URLs Not Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported	Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported Show More Features 360 Degree Feedback Features Dashboard Supported Feedback / Surveys Supported Progress Tracking Supported Question Library Supported Rater Selection Supported Self Service Portal Supported Supports External Reviewers Supported Employee Engagement Features Benchmarking Not Supported Cultural Alignment Not Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Not Supported Feedback Management Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Supported Pulse Surveys Supported Market Research Features Benchmarking Supported Compensation Management Not Supported Data Management Supported Email / Online Supported Face-to-Face Not Supported Panel Management Supported Paper-Based Not Supported Phone-Based Not Supported Sample Management Supported Statistical Analysis Supported Survey Management Supported
Integrations Slack Supported Wufoo Supported Zapier Supported CodeTwo Email Signatures 365 Supported Dropbox Supported Easyflow Supported Freshdesk Supported Gmail Supported Gorgias Supported HubSpot Service Hub Supported Jira Service Management Supported Kaseya VSA Supported Kayako Supported LiveAgent Supported Microsoft Outlook Supported Microsoft Teams Supported ScalePad Lifecycle Insights Supported ServiceNow Supported Spiceworks MSP Supported Workers by Delos Supported Show More Integrations View All 53 Integrations	Integrations Slack Supported Wufoo Supported Zapier Supported CodeTwo Email Signatures 365 Not Supported Dropbox Not Supported Easyflow Not Supported Freshdesk Not Supported Gmail Not Supported Gorgias Not Supported HubSpot Service Hub Not Supported Jira Service Management Not Supported Kaseya VSA Not Supported Kayako Not Supported LiveAgent Not Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported ScalePad Lifecycle Insights Not Supported ServiceNow Not Supported Spiceworks MSP Not Supported Workers by Delos Not Supported Show More Integrations View All 3 Integrations
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