Simplesat

Simplesat

Pronto Holdings
4.5 out of 5 stars
Spark Chart

Spark Chart

4.9 out of 5 stars
Simplesat Spark Chart

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Simplesat:

About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!
Spark Chart:

About

Powerful survey software for business consultants and leaders! Create & deploy any type of professional survey. Engage employees and teams to uncover their suggestions and improve performance. Discover what customers say and recommend? Use NPS to measure customer loyalty to brand, company, product or service. 360 degree feedback to find out how leaders are perceived and identify their strengths & development needs? Explore opinions, brainstorm and generate ideas. Conduct research to get a deeper understanding of markets and potential customers. 24 x 7 support & advice from survey experts.
Simplesat:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Spark Chart:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Simplesat:

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask
Spark Chart:

Audience

Business leaders and consultants wanting to uncover hidden knowledge and ideas. Get feedback and ideas from employees, teams, customers, and markets.
Simplesat:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Spark Chart:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Simplesat:

API

Offers API Supported
Spark Chart:

API

Offers API Not Supported
Simplesat:

Screenshots and Videos

Spark Chart:

Screenshots and Videos

Simplesat:

Pricing

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Version Not Supported
Free Trial Supported
Spark Chart:

Pricing

$25/month
Unlimited projects and custom branding included. Survey templates, any language
Free Version Not Supported
Free Trial Supported
Simplesat:

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5
Spark Chart:

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.9 / 5
design 5.0 / 5
support 5.0 / 5
Simplesat:

Pros & Cons from Real Users

Pros

  • I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy.
  • I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well.

Cons

  • With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly
  • I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.
Spark Chart:

Pros & Cons from Real Users

Pros

  • Spark Chart is a very practical survey builder tool to create and get useful responses. Integration with MailChimp email marketing is very practical. Easy to use the tool. Multi-language and platform support.
  • It's a great program to use when you're trying to collect surveys and data from customers or pretty much anyone.
  • Customer service is unbeatable Features that you'd expect are all there Features that you wouldn't expect in such a tool are also available that can take the capabilities to the next level. Then with the pricing as compared to some of the competitors, it's a no brainer.
  • The reporting functionality is a stand out feature with plenty of options to analyse and filter results, change graph types and customise the presentation. Easy to create any type of survey and use your own logo and branding. Many options for sending out surveys, tracking progress and analyzing the results. The survey templates are extremely useful and cover a large range of needs, from customers to employees to research. Support has been very quick and extremely helpful.
  • Spark chart is a very flexible survey system. Every aspect of the survey is customisable - from the written content seen by end-users to the ways in which they can access surveys (anonymously or named). And it is still easy to use. I have launched simple surveys in minutes and more complex surveys in just a few hours. Most of the work is done for you. Spark Chart also generates high-quality, shareable reports that clearly visualise the data. Spark Chart is regularly updated with new features and innovations.

Cons

  • It worked great for me. Nothing to share about cons.
  • Development and improvements were very slow the first while.
  • Customization options (confirmed they're in queue w/ development). Some small areas are a little restricted on what can be changed but sounds like those options are in the pipe line.
  • None really. There is a bit to learn because there are so many features but that is to be expected with so many customizing options.
  • The data reporting is very powerful, but I am looking forward to even more complex reporting features that are in development and will be released soon.
Simplesat:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Spark Chart:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Simplesat:

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io
Spark Chart:

Company Information

Spark Chart
Founded: 2016
Australia
www.sparkchart.com
Simplesat:

Alternatives

BizRatings

BizRatings

BizRatings.com
Spark Chart:

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4.3 out of 5 stars
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Simplesat:
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SmileBack

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Spark Chart:
SurveyOL

SurveyOL

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Simplesat:
Zonka Feedback

Zonka Feedback

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Spark Chart:
Simplesat:
Spark Chart:
Simplesat:

Categories

Customer Feedback Supported
NPS Supported
Survey Supported
Spark Chart:

Categories

Employee Survey Supported
Market Research Supported
NPS Supported
Survey Supported
Simplesat:

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported
Spark Chart:

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Supported

Employee Engagement Features

Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Supported

Market Research Features

Benchmarking Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Supported
Face-to-Face Not Supported
Panel Management Supported
Paper-Based Not Supported
Phone-Based Not Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported
Simplesat:

Integrations

Slack Supported
Wufoo Supported
Zapier Supported
BrightGauge Supported
ConnectWise PSA Supported
Freshdesk Supported
Gmail Supported
Gorgias Supported
HubSpot Marketing Hub Supported
Jira Service Management Supported
Kaseya VSA Supported
Keap Supported
Maileon Supported
Microsoft Dynamics 365 Supported
Microsoft Outlook Supported
ScalePad Lifecycle Insights Supported
Shopify Supported
Signature 365 Supported
Strategy Overview Supported
Trengo Supported
Spark Chart:

Integrations

Slack Supported
Wufoo Supported
Zapier Supported
BrightGauge Not Supported
ConnectWise PSA Not Supported
Freshdesk Not Supported
Gmail Not Supported
Gorgias Not Supported
HubSpot Marketing Hub Not Supported
Jira Service Management Not Supported
Kaseya VSA Not Supported
Keap Not Supported
Maileon Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Outlook Not Supported
ScalePad Lifecycle Insights Not Supported
Shopify Not Supported
Signature 365 Not Supported
Strategy Overview Not Supported
Trengo Not Supported
Simplesat:
Claim Simplesat and update features and information
Claim Simplesat and update features and information
Spark Chart:
Claim Spark Chart and update features and information
Claim Spark Chart and update features and information