ServiceNow IT Service Management vs. TaskMap Comparison


ServiceNow IT Service Management ServiceNow	TaskMap Harvard Computing Group
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ServiceNow IT Service Management	TaskMap
		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 4.2 out of 5 stars 244 Ratings Visit Website for Serviceaide Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 4.6 out of 5 stars 2,199 Ratings Visit Website for Freshservice EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 4.8 out of 5 stars 50 Ratings Visit Website for EcholoN SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 4.5 out of 5 stars 297 Ratings Visit Website for SuperOps Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 4.3 out of 5 stars 8,616 Ratings Visit Website for Zendesk Pipefy Pipefy is the AI-driven Business Orchestration and Automation Technologies (BOAT) platform that delivers enterprise results in days, not months. Designed as a secure orchestration layer, Pipefy bridges the gap between rigid legacy systems (ERPs/CRMs) and agile business needs. It allows IT teams to centralize disparate processes under a single control plane, eliminating Shadow IT through an Adaptive Governance framework. Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy. 4.6 out of 5 stars 594 Ratings Visit Website for Pipefy Unimus Unimus is a powerful, on-premise Network Automation and Configuration Management (NCM) solution designed for fast deployment and ease of use. As one of the most versatile NCM solutions available, it simplifies network management with features such as: 🔹Disaster Recovery – Automated configuration backups ensure business continuity 🔹Change Management – Detect, review, and audit configuration changes with real-time notifications 🔹Configuration Auditing - Search and validate configurations and runtime state across your entire network 🔹Network Automation – Push large-scale configuration changes or perform firmware upgrades in minutes 🔹Compliance Reporting – Ensure adherence to internal policies and industry standards across your network devices 🔹Integrated Device CLI – Access device terminals directly within Unimus Supporting 450+ device types across 160+ vendors, Unimus is a vendor-agnostic NCM that boosts security and speeds network operations with no programming needed. 4.7 out of 5 stars 35 Ratings Visit Website for Unimus ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 4.9 out of 5 stars 25 Ratings Visit Website for ServoDesk ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 4.5 out of 5 stars 36 Ratings Visit Website for ScreenMeet JDisc Discovery JDisc Discovery is a comprehensive network inventory and IT asset management solution designed to help organizations gain clear, up-to-date visibility into their IT environment. It automatically scans and maps devices across the network, including servers, workstations, virtual machines, and network hardware, to create a detailed inventory of all connected assets. This includes critical information such as hardware configurations, software installations, patch levels, and relationshipots between devices. One of the standout features of JDisc Discovery is its agentless discovery process, meaning it does not require the installation of any software on individual devices, reducing deployment time and minimizing network impact. It supports a wide range of protocols (e.g., SNMP, SSH, WMI) to gather data, making it compatible with diverse IT environments, whether they are Windows, Linux, or Unix-based. 4.8 out of 5 stars 30 Ratings Visit Website for JDisc Discovery
ServiceNow IT Service Management: About Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning, all from the simplicity of a single cloud platform. Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise. Unburden your IT services staff and boost productivity. Identify, track, and resolve incidents efficiently with AI-assisted intelligence. Get instant resolutions to repetitive IT service tasks with natural language virtual agents.   ITSM includes powerful platform capabilities so you can optimize processes, create seamless experiences, and build new value through innovation. Transform your business with a single, unifying platform for the enterprise.	TaskMap: About TaskMap® Business Process Mapping Software has been designed to meet the growing demand for a simple,affordable way to document and implement processes. Other business process mapping tools are too complicated and disorganized to present enough detail to properly convey every step of a process. Process maps created with TaskMap allow for details regarding individual Tasks (Responsible Roles, Guidelines, Resources, Time, Sub-processes, etc) to be presented on every Task in a neat and organized manner. TaskMap makes documenting your business processes so simple, anyone can do it. This enables process owners to document their own processes, putting the power of change in the hands of the real expert. After all, who knows the job better than the person who actually performs it.
ServiceNow IT Service Management: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	TaskMap: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
ServiceNow IT Service Management: Audience IT teams interested in a powerful ITSM platform	TaskMap: Audience Workflow Management platform for businesses
ServiceNow IT Service Management: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	TaskMap: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
ServiceNow IT Service Management: API Offers API Not Supported	TaskMap: API Offers API Not Supported
ServiceNow IT Service Management: Screenshots and Videos View more images or videos	TaskMap: Screenshots and Videos View more images or videos
ServiceNow IT Service Management: Pricing No information available. Free Version Not Supported Free Trial Not Supported	TaskMap: Pricing $249 one-time payment Free Version Not Supported Free Trial Not Supported
ServiceNow IT Service Management: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	TaskMap: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

ServiceNow IT Service Management: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	TaskMap: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
ServiceNow IT Service Management: Company Information ServiceNow Founded: 2004 United States www.servicenow.com/products/itsm.html	TaskMap: Company Information Harvard Computing Group Founded: 1994 United States www.taskmap.com
ServiceNow IT Service Management: Alternatives Microsoft System Center Microsoft	TaskMap: Alternatives Workfellow
ServiceNow IT Service Management: Xurrent	TaskMap: Microsoft Power Automate Microsoft 5.0 out of 5 stars
ServiceNow IT Service Management: iET ITSM iET Solutions	TaskMap: Nintex Process Platform Nintex 4.0 out of 5 stars
ServiceNow IT Service Management: Virima Virima Inc. 5.0 out of 5 stars	TaskMap: IBM Blueworks Live IBM
ServiceNow IT Service Management: TOPdesk View All	TaskMap: UiPath 4.6 out of 5 stars View All
ServiceNow IT Service Management: Categories Change Management Supported Configuration Management Supported Incident Management Supported IT Service Supported ITSM Supported Process Mining Supported Service Desk Supported	TaskMap: Categories Process Mining Supported Workflow Management Supported
	TaskMap: Show More Features Workflow Management Features Access Controls/Permissions Supported Approval Process Control Supported Business Process Automation Supported Calendar Management Supported Compliance Tracking Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Not Supported Forms Management Not Supported Graphical Workflow Editor Not Supported Mobile Access Supported No-Code Not Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported
ServiceNow IT Service Management: Integrations Activate IAM Supported ServiceNow Supported View All 2 Integrations	TaskMap: Integrations Activate IAM Not Supported ServiceNow Not Supported
ServiceNow IT Service Management: Claim ServiceNow IT Service Management and update features and information Claim ServiceNow IT Service Management and update features and information	TaskMap: Claim TaskMap and update features and information Claim TaskMap and update features and information