ServiceNow CMDB vs. Xurrent Comparison


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Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website AdRem NetCrunch NetCrunch is commercial, self-hosted, agentless network and IT infrastructure monitoring software for Windows Server. 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About ServiceNow CMDB is a configuration management database designed to serve as a single source of truth for IT infrastructure data. It centralizes information about configuration items (CIs) and their relationships across systems. The platform helps organizations improve efficiency by providing accurate and shared data across the enterprise. It integrates multiple IT systems using Service Graph Connectors for a unified view. CMDB also supports lifecycle management of digital assets and services. Automated data updates help teams understand risk, impact, and dependencies بسهولة. Overall, it enables better decision-making through reliable and structured IT data.	About Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience IT operations teams, system administrators, enterprise IT managers, and organizations seeking a centralized solution to manage infrastructure data, improve visibility, and optimize IT service management	Audience Multinational companies or companies with a large number of outsourced services and MSPs
Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $0 per month Freemium Which plan is best for your organization? The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ServiceNow Founded: 2003 United States www.servicenow.com	Company Information Xurrent Founded: 2010 United States www.xurrent.com
Alternatives JDisc Discovery JDisc	Alternatives ALVAO IT Service Management ALVAO
Xurrent	EV Service Manager EasyVista
Qbilon	Ivanti ITSM Ivanti
Virima Virima Inc.	ServiceNow IT Service Management ServiceNow
OpenText Universal Discovery OpenText View All	Startly Startly Labs View All
Categories Change Management Supported CMDB Supported Configuration Management Supported	Categories Change Management Supported Cloud Cost Management Supported Configuration Management Supported IT Service Supported ITSM Supported MSP Supported Service Desk Supported
Show More Features CMDB Features Change Management Supported Configuration Management Supported Data Visualization Supported Device Auto Discovery Not Supported Impact Management Supported IT Asset Management Supported License Management Not Supported Performance Management Not Supported Relationship Mapping Supported	Change Management Features Approval Workflow Supported Audit Trail Supported Automated Notifications Not Supported Change Calendar Supported Change Planning Supported Compliance Management Supported Prioritization Supported Release Management Supported Task Management Supported Tracking & Reporting Not Supported Training Management Not Supported Configuration Management Features Access Control / Permissions Supported Application Deployment Supported Automated Provisioning Supported Infrastructure Automation Supported Node Management Supported Orchestration Supported Reporting Analytics / Visualization Supported Task Management Supported Show More Features Cloud Cost Management Features Cost Reduction Optimization Supported Dashboard Supported Data Import/Export Supported Data Storage Supported Data Visualization Supported Resource Usage Reporting Not Supported Roles / Permissions Supported Spend and Cost Reporting Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Supported Self Service Portal Supported SLA Management Supported
Integrations Virima Supported Armis Centrix Supported BMC Helix CMDB Not Supported BMC Helix ITSM Not Supported BelManage Supported CloudFabrix Supported CyCognito Supported Indent Not Supported Jira Not Supported Jira Work Management Not Supported Kumoco Cloud Manager Supported Microsoft Azure Not Supported NorthStar Navigator Supported Okta Not Supported RadiantOne Supported SIGNL4 Not Supported SQUAD1 Supported Teamstack Not Supported Vulcan Cyber Supported Show More Integrations View All 10 Integrations	Integrations Virima Supported Armis Centrix Not Supported BMC Helix CMDB Supported BMC Helix ITSM Supported BelManage Not Supported CloudFabrix Not Supported CyCognito Not Supported Indent Supported Jira Supported Jira Work Management Supported Kumoco Cloud Manager Not Supported Microsoft Azure Supported NorthStar Navigator Not Supported Okta Supported RadiantOne Not Supported SIGNL4 Supported SQUAD1 Not Supported Teamstack Supported Vulcan Cyber Not Supported Show More Integrations View All 10 Integrations
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