ServiceNow CMDB vs. SolarWinds Service Desk Comparison


ServiceNow CMDB ServiceNow	SolarWinds Service Desk SolarWinds	+	+
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It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation in response to alerts. Its node-based licensing eliminates sensor sprawl and complexity, providing a clear, cost-effective path to scale. Real-time dashboards, policy-driven setup, advanced alert tuning and 40+ alert actions including remote script execution, service restart, process kill or device reboot-make NetCrunch ideal for organizations replacing legacy tools like PRTG, SolarWinds, or WhatsUp Gold. Fast to deploy and future-proof. Can be installed on-prem, self-hosted in the cloud, or mixed. 156 Ratings Visit Website NetBrain NetBrain helps IT teams halve MTTR and prevent outages with AI-driven automation. 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About ServiceNow CMDB is a configuration management database designed to serve as a single source of truth for IT infrastructure data. It centralizes information about configuration items (CIs) and their relationships across systems. The platform helps organizations improve efficiency by providing accurate and shared data across the enterprise. It integrates multiple IT systems using Service Graph Connectors for a unified view. CMDB also supports lifecycle management of digital assets and services. Automated data updates help teams understand risk, impact, and dependencies بسهولة. Overall, it enables better decision-making through reliable and structured IT data.	About SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage requests. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use SolarWinds Service Desk to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, SolarWinds Service Desk is the solution that understands what it takes to manage the services in your organization successfully. Deliver world class service to your employees and minimize the impact incidents have on your business operations. Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT operations teams, system administrators, enterprise IT managers, and organizations seeking a centralized solution to manage infrastructure data, improve visibility, and optimize IT service management	Audience Built to be the ticking management system of choice for IT, HR, or Facilities teams or full business, of any size or industry
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $19.00 per user per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ServiceNow Founded: 2003 United States www.servicenow.com	Company Information SolarWinds Founded: 2007 United States www.solarwinds.com/service-desk
Alternatives JDisc Discovery JDisc	Alternatives Freshservice Freshworks
Xurrent	EZO AssetSonar EZO
ServiceNow Asset Management ServiceNow	SysAid SysAid Technologies
OpenText Universal Discovery OpenText	ManageEngine ServiceDesk Plus ManageEngine
Cloudaware View All	Jira Service Management Atlassian View All
Categories Change Management CMDB Configuration Management	Categories AI Service Management (AISM) Help Desk Issue Tracking IT Asset Management IT Management IT Service ITSM Runbook Automation Service Desk Service Request Management Whiteboard
Show More Features CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping	Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management
Integrations Armis Centrix BelManage CloudFabrix Google Workspace Help Desk Migration Isora GRC Jira Jira Work Management Kumoco Cloud Manager NorthStar Navigator Okta OneLogin Retently Salesforce SolarWinds Observability SaaS Teamstack Workativ Assistant Zapier Zendesk Zero Incident Framework Show More Integrations View All 9 Integrations	Integrations Armis Centrix BelManage CloudFabrix Google Workspace Help Desk Migration Isora GRC Jira Jira Work Management Kumoco Cloud Manager NorthStar Navigator Okta OneLogin Retently Salesforce SolarWinds Observability SaaS Teamstack Workativ Assistant Zapier Zendesk Zero Incident Framework Show More Integrations View All 33 Integrations
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