Sentiment vs. Trengo Comparison


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About Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.	About Customer service software. Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations and deliver amazing customer experiences. Solve all your problems with one inbox. Amazing experiences start with frictionless communication. Power up your work by unifying all channels, unlocking team collaboration and creating productive workflows - all in one organized inbox. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution. All communication channels in one inbox. In Trengo, conversations can be easily assigned to the right team or user. By @tagging a colleague, you can leave internal comments and easily collaborate to solve a problem. With one click, you switch to your team chat for 1-on-1 or group communication. Our powerful live chat solution is built to deliver.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Organizations that want a social customer service messaging platform	Audience Companies interested in powerful customer service software
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $22 per agent per month $18 per agent per month if paid annually Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information Sentiment Founded: 2014 United Kingdom www.sentiment.io	Company Information Trengo Founded: 2015 Netherlands trengo.com
Alternatives Adanos Adanos Software GmbH	Alternatives Hiver
respond.io	CM.com
Pinlyx	Chative WISEBIT PTE. LTD.
WOZTELL	Social Intents
Atomic Chat View All	Whelp View All
Categories Customer Service Supported	Categories Chatbot Supported Conversational AI Supported Conversational Support Supported Customer Communications Management Supported Help Desk Supported Live Chat Supported
Show More Features Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported	Show More Features Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported
Integrations Instagram Supported WhatsApp Supported X (Twitter) Supported Asana Not Supported Facebook Messenger Not Supported HubSpot Customer Platform Not Supported InsertChat Not Supported LinkedIn Supported Mailchimp Not Supported Microsoft Dynamics 365 Not Supported Microsoft Outlook Not Supported Picqer Not Supported ROLLER Not Supported Shopify Not Supported Simplesat Not Supported Slack Not Supported Stackreaction Not Supported Telegram Not Supported Trello Not Supported Voxloud Not Supported Show More Integrations View All 6 Integrations	Integrations Instagram Supported WhatsApp Supported X (Twitter) Supported Asana Supported Facebook Messenger Supported HubSpot Customer Platform Supported InsertChat Supported LinkedIn Not Supported Mailchimp Supported Microsoft Dynamics 365 Supported Microsoft Outlook Supported Picqer Supported ROLLER Supported Shopify Supported Simplesat Supported Slack Supported Stackreaction Supported Telegram Supported Trello Supported Voxloud Supported Show More Integrations View All 34 Integrations
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