Audience
Organizations that want a social customer service messaging platform
About Sentiment
Sentiment Customer Service Messaging Platform. Your customers have questions, you are stretched. We can help you get back in front. Thousands of users from the worlds most innovative companies. You can handle all of your customer interactions through one unified inbox. Chat, Email, Social Media, reviews and Messaging conversations are all routed real-time and handled in one unique interface. AI based Bots take care of the repetitive questions leaving your agents with a unified inbox that has been designed for fast and reactive customer care. With the messaging first feel, gone are the old impersonal and transactional email and chat ticket systems. All channels become a messaging first experience, better for your customers and better for your team. Manage Social Messaging channels like Facebook and Twitter (public and private) , web chat, and Messenger channels like Line in shared inboxes, and automatically load balance conversations across your online team.
Other Popular Alternatives & Related Software
Adanos
Adanos is a market sentiment API aggregating retail investor and financial discussion from five sources into unified signals for stocks, ETFs, and crypto. Coverage spans 35,000 plus equities and ETFs across global exchanges, plus 5,000 plus cryptocurrencies.
Sources: Reddit (wallstreetbets, stocks, investing, crypto subs), X cashtag conversations, 50 plus financial news publishers, Polymarket prediction markets, and crypto communities.
Output includes a Buzz Score from 0 to 100, sentiment scores from minus 1.0 to plus 1.0, bullish and bearish percentages, mention counts, engagement metrics, daily trend history, and AI-generated explanations. Endpoints cover trending, per-ticker analysis, comparison, search, sector and country aggregation, and raw mentions on Professional tier.
Delivered as REST API with JSON, plus a Finance Sentiment CLI for AI agents. Pricing: Free, Hobby at 29 USD per month, Professional at 299 USD per month. Built in Berlin.
Learn more about Adanos
Saysimple
Meet Your New Customer Communications Platform
Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers.
Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email.
Platform:
✓ Multichannel Inbox
✓ Analytics & Insights
Channels & features:
✓ WhatsApp Business API
✓ Social Messaging
✓ Outbound Messaging
✓ Livechat
✓ Chat widget
✓ Teams module
✓ Smart routing
✓ Call deflection
✓ Tag & label management
✓ User management
✓ Contact management
Learn more about Saysimple
Atomic Chat
Atomic Chat is an AI-powered conversational platform designed to centralize and automate customer communication across multiple messaging channels, enabling businesses to engage, qualify, and convert leads through real-time interactions. It unifies conversations from platforms such as WhatsApp, Messenger, Instagram, and Telegram into a single inbox, allowing teams to manage all customer interactions efficiently while maintaining full visibility and control. It uses AI agents to handle conversations through text, voice, and even image inputs, providing human-like responses that can answer questions, qualify prospects, schedule appointments, and follow up automatically, 24/7. It supports automation of customer service workflows and sales processes, including lead scoring, re-engagement campaigns, and personalized messaging sequences that improve conversion rates and reduce manual workload.
Learn more about Atomic Chat
respond.io
Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging.
We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace.
Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities.
• Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging.
• Improved customer experiences with Respond AI-powered conversations.
• Handling Inbound Conversations with multiple users from sales, support & other teams.
• Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.
Learn more about respond.io
Integrations
Company Information
Sentiment
Founded: 2014
United Kingdom
www.sentiment.io
Videos and Screen Captures
Other Useful Business Software
Go from Code to Production URL in Seconds
Skip the Kubernetes configs. Cloud Run handles HTTPS, scaling, and infrastructure automatically. Two million requests free per month.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online
Sentiment Frequently Asked Questions
Q: What kinds of users and organization types does Sentiment work with?
Sentiment works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Sentiment support in their product?
Sentiment supports these languages: English.
Q: What kind of support options does Sentiment offer?
Sentiment offers support via online.
Q: What other applications or services does Sentiment integrate with?
Sentiment integrates with: Azure Marketplace, Facebook, Instagram, LinkedIn, X (Twitter), and WhatsApp.
Q: What type of training does Sentiment provide?
Sentiment provides training in the form of documentation and live online.
Sentiment Product Features
Customer Service
Live Chat
Supported
Social Media Integration
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
