Visual Assistance

Visual Assistance

OptimaTech Limited
+
+

Related Products

  • ISL Light Remote Desktop
    1,485 Ratings
    Visit Website
  • Zoho Assist
    1,938 Ratings
    Visit Website
  • Atera
    3,015 Ratings
    Visit Website
  • Syncro
    502 Ratings
    Visit Website
  • UTunnel VPN and ZTNA
    118 Ratings
    Visit Website
  • TRACTIAN
    129 Ratings
    Visit Website
  • NinjaOne
    3,935 Ratings
    Visit Website
  • HiveMQ
    66 Ratings
    Visit Website
  • Epicor Connected Process Control
    4 Ratings
    Visit Website
  • The Asset Guardian EAM (TAG)
    22 Ratings
    Visit Website

About

Secomea Prime is a secure-remote-access and industrial IoT solution purpose-built for operational technology and industrial control systems. It enables technicians, vendors, and maintenance teams to access, program, troubleshoot, and maintain machines (PLCs, HMIs, SCADA, DCS, RTUs, etc.) remotely, from any device and location, without needing VPNs, open ports, or inbound traffic. Secomea includes a turnkey gateway (hardware or software), SiteManager, that connects to legacy and modern OT equipment and supports a variety of protocols, including Modbus, Ethernet/IP, serial/USB, Layer-2 tunneling, and more. Once deployed (often in under a day per site), Secomea provides unified remote-access management via GateManager and LinkManager; administrators set granular, role-based access controls and authenticate users securely (e.g., via MFA or SSO such as Azure AD or Okta), then track, log, and record every session for audit, compliance, and troubleshooting purposes.

About

Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturers, machine builders, industrial operators, and OEMs in search of a solution providing IoT connectivity for their industrial machines and plants

Audience

Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$50/month/5 users
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Secomea
Founded: 2008
Denmark
secomea.com

Company Information

OptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/

Alternatives

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
AriLinc

AriLinc

Infintrix Global
CloudVisit

CloudVisit

Aurora Software Technology

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Active Directory
Microsoft Azure
Okta

Integrations

Active Directory
Microsoft Azure
Okta
Claim Secomea and update features and information
Claim Secomea and update features and information
Claim Visual Assistance and update features and information
Claim Visual Assistance and update features and information