ISL Online is remote desktop and remote support software for IT teams, help desks, managed service providers (MSPs), and enterprises that need secure attended remote support and unattended remote access across distributed environments. It enables technicians to securely access, view, control, troubleshoot, and manage Windows, macOS, Linux, iOS, and Android devices from any location, with or without an end user present.
IT teams use ISL Online for remote troubleshooting, help desk support, remote IT management, device access, file transfer, multi-monitor navigation, chat and audio/video communication, session recording and handoff, remote command execution, and persistent unattended access through ISL AlwaysOn. The unattended access agent supports mass deployment and device grouping. ISL Online also supports RDP and SSH tunneling without requiring VPN access or firewall changes, simplifying connectivity across multiple networks and locations.
ISL Online offers flexible deployment options for different security, infrastructure, and data residency requirements. Organizations can use cloud remote access (SaaS), self-hosted remote desktop software for on-premises and air-gapped environments, or Managed Private Cloud for dedicated single-tenant deployment and greater data control. Premium Cloud, Self-Hosted, and Managed Private Cloud support unlimited licensed users and managed devices. Mobile apps are included at no additional cost with both Cloud and Server licenses.
Security features include AES 256-bit end-to-end encryption with RSA 2048/4096-bit key exchange, two-factor authentication (2FA), single sign-on (SSO), session recording, detailed audit logs, role-based access controls, IP and MAC address restrictions, and blackout mode for sensitive environments. ISL Online is ISO/IEC 27001:2022 certified and supports GDPR compliance requirements.
The platform integrates with ITSM, RMM, PSA, and endpoint management tools including ServiceNow, Freshdesk, Freshservice, Microsoft Intune, Barracuda RMM, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows and integrations.
ISL Online provides scalable remote support, secure remote access, centralized remote management, cross-platform remote control, and flexible deployment without complex network configuration. A free trial is available without a credit card, and the software supports 20 languages.
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Tractian is the Industrial Copilot for maintenance and reliability, providing a cutting-edge platform designed to prevent unplanned downtime, boost operational efficiency, and enhance maintenance capacity.
Trusted by global brands such as Bosch, Kraft Heinz, Carrier, Hyundai, Johnson Controls, and P&G, Tractian combines condition monitoring, energy efficiency, and a CMMS into a comprehensive, mobile-first solution. With Tractian, you can:
Monitor real-time vibration, temperature, runtime, and RPM across critical assets
Get real-time alerts and detailed diagnostics to address potential issues before they lead to failures
Digitize workflows for streamlined work order management, planning & scheduling, and materials management
Optimize energy consumption for improved sustainability and cost savings
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BlastShield
BlastShield is a zero-trust, software-defined perimeter solution designed to protect critical IT and OT assets by rendering them invisible and inaccessible to unauthorized users. It establishes an encrypted, peer-to-peer overlay network that cloaks protected devices and data from network scanning or traffic analysis tools, preventing credential theft, reconnaissance, and lateral movement. BlastShield combines phishing-resistant, passwordless multi-factor authentication (including mobile authenticators or FIDO2 keys), microsegmentation, data-in-motion encryption, and policy-based access controls to ensure only explicitly authorized devices and users can connect. It supports deployment across a wide range of network environments, TCP/IP, SCADA, SD-WAN, or even raw Ethernet, and can protect everything from legacy OT/ICS equipment, sensors, PLCs, HMIs, cloud VMs, and virtual infrastructure.
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