Skreno

Skreno

AppifyLab
+
+

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About

Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads. Zero-download screen recordings & video calls integrated directly with helpdesk software Automatic technical data capture including device info, console logs, network requests AI-powered analysis to identify patterns and solutions Live screen sharing for real-time troubleshooting Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack Video library to search and reuse recordings of common issues Secure sharing with privacy protection (content blurring) Chrome extension for quick browser recording Custom branding options for enterprise users Support ticket integration linking videos directly to customer issues Video editing tools with annotations and trimming capabilities

About

Skreno is a browser-based screen recorder and video editor for people who need to explain workflows, document software issues, or share feedback. It captures browser tabs, windows, screens, screenshots, webcams and supported online meetings, then creates shareable recordings with transcripts and timestamped comments. For debugging, Skreno can capture console output and network activity alongside a recording; a website SDK adds a bug-report button, while request and testimonial links let external users submit videos. Skreno Studio edits recordings in the browser with trimming, captions, backgrounds, layouts and blur tools, and exports video up to 4K. Other features include step-by-step guides, AI summaries and bug reports, a meeting notetaker, Trello integration, and an MCP server that allows compatible AI assistants to search recordings. Paid plans expand recording, storage, quality and AI limits. A free plan is available.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Customer service and technical support teams looking for an efficient video support platform to enhance troubleshooting, speed up ticket resolution, and improve team collaboration through seamless integrations with popular helpdesk systems

Audience

Individuals, students, teachers, freelancers, creators, and teams of any size, including support, engineering, product and design.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$8/month/user
Free Version Supported
Free Trial Supported

Pricing

$10/month
Free plan. Pro: $10 per seat/month billed yearly ($120/year), or $15 monthly. Max: $15 per seat/month billed yearly ($180/year), or $19 monthly. Lifetime plans: $499 Pro or $799 Max per seat, one-time.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Screendesk
Founded: 2022
United Kingdom
screendesk.io

Company Information

AppifyLab
Founded: 2019
United States
www.appifylab.com

Alternatives

Alternatives

Loom

Loom

Atlassian
Fast Screen Recorder

Fast Screen Recorder

FastPCTools Software
Videoyards

Videoyards

Infynite Labs
GOM Cam

GOM Cam

GOM Lab
Capture Studio

Capture Studio

Tenzen Studio

Categories

Remote Support Supported
Screen Recording Supported

Categories

Screen Recording Supported
Video Editing Supported

Integrations

Freshchat Supported
Freshdesk Supported
Google Meet Not Supported
Help Scout Supported
Intercom Supported
Microsoft Teams Not Supported
Model Context Protocol (MCP) Not Supported
Trello Not Supported
Zendesk Supported
Zoom Not Supported

Integrations

Freshchat Not Supported
Freshdesk Not Supported
Google Meet Supported
Help Scout Not Supported
Intercom Not Supported
Microsoft Teams Supported
Model Context Protocol (MCP) Supported
Trello Supported
Zendesk Not Supported
Zoom Supported
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