Audience

Customer service and technical support teams looking for an efficient video support platform to enhance troubleshooting, speed up ticket resolution, and improve team collaboration through seamless integrations with popular helpdesk systems

About Screendesk

Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads.

Zero-download screen recordings & video calls integrated directly with helpdesk software
Automatic technical data capture including device info, console logs, network requests
AI-powered analysis to identify patterns and solutions
Live screen sharing for real-time troubleshooting
Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack
Video library to search and reuse recordings of common issues
Secure sharing with privacy protection (content blurring)
Chrome extension for quick browser recording
Custom branding options for enterprise users
Support ticket integration linking videos directly to customer issues
Video editing tools with annotations and trimming capabilities

Pricing

Starting Price:
$8/month/user
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Screendesk
Founded: 2022
United Kingdom
screendesk.io

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online

Screendesk Frequently Asked Questions

Q: What kinds of users and organization types does Screendesk work with?
Q: What languages does Screendesk support in their product?
Q: What kind of support options does Screendesk offer?
Q: What other applications or services does Screendesk integrate with?
Q: What type of training does Screendesk provide?
Q: Does Screendesk offer a free trial?
Q: How much does Screendesk cost?

Screendesk Product Features

Remote Support

Live Chat Not Supported
Diagnostic Tools Not Supported
File Transfer Not Supported
Remote Control Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Screen Sharing Not Supported
Surveys & Feedback Not Supported
Real-time Chat Not Supported

Screen Recording

Audio Capture Not Supported
Collaboration Tools Not Supported
Multi-Screen Recording Not Supported
Video Editing Not Supported
Speech-to-Text Not Supported
YouTube Uploading Not Supported
Screen Capture Not Supported
File Sharing Not Supported
Annotations / Drawing Not Supported
Backup Not Supported