Loom

Loom

Atlassian
+
+

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About

Loom is an AI-powered video messaging and screen recording platform designed to help teams communicate asynchronously with coworkers, customers, and other stakeholders. Users can record their screen, camera, or both through Loom’s desktop apps, mobile apps, or Chrome extension and then share the resulting video with a link or embed. The platform includes editing tools for trimming and stitching clips, adding text and visual annotations, and customizing video presentation. Collaboration features include comments, emoji reactions, tasks, calls to action, transcripts, captions, and multilingual support for distributed teams. Loom AI can turn recordings into written documentation and structured work items, including Jira issues that automatically capture technical context such as browser, operating system, console errors, and network activity. Enterprise features include SSO, SCIM, custom retention policies, privacy controls, viewer insights, and integrations with other software tools.

About

Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads. Zero-download screen recordings & video calls integrated directly with helpdesk software Automatic technical data capture including device info, console logs, network requests AI-powered analysis to identify patterns and solutions Live screen sharing for real-time troubleshooting Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack Video library to search and reuse recordings of common issues Secure sharing with privacy protection (content blurring) Chrome extension for quick browser recording Custom branding options for enterprise users Support ticket integration linking videos directly to customer issues Video editing tools with annotations and trimming capabilities

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Remote and hybrid teams, sales professionals, developers, designers, marketers, customer support teams, educators, and organizations that want to communicate, document processes, explain work, and collaborate through asynchronous video

Audience

Customer service and technical support teams looking for an efficient video support platform to enhance troubleshooting, speed up ticket resolution, and improve team collaboration through seamless integrations with popular helpdesk systems

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$0 per month
Free Version
Free Trial

Pricing

$8/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.5 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Very good platform for recording videos for many purposes like meetings, intros, video demos and much more. Very light weight, desktop platform, the extension also makes it fairly easy to record anywhere on your desktop or browser.
  • Easy to use, quick way to send messages that would take a long time to type, like how I can track to see if the video was viewed.
  • Loom is SUPER easy to use. It's by far the easiest way to take a video or screen capture (with narration) and share quickly with anyone. Our teachers use it to record lessons and share them with their students - all they need to do is email or post the link to their video. It's great that they are just sharing the link, not the actual video file, so there is nothing to store or complicating file sharing service. Loom offers their product free for schools which is a great and generous service.
  • We use Loom primarily to train team members on new technologies or procedures. I love how easy it is to make an easily accessible video we both a video window and a nice big screen share.
  • Loom is a slick product, easy to use and good interface. I find it very helpful to record notes for my team on various task that they can use for reference. Also their transcript feature is very good, I often use it to record calls on Zoom instead.

Cons

  • Not necessarily a negative, but there is a time limit on recording if you don't have a pricing plan, which is fairly cheap, starting at just $10 a month.
  • Is sometimes slow switching from tab to tab quickly, but not a huge issue.
  • Loom is dependent on the Internet as part of the process of recording and saving the video content. While very rare, this can cause trouble as the Internet isn't always reliable.
  • No big complaints. The tool is fairly easy to use, but could be a bit more intuitive when you first start using.
  • No strong cons. The UI of their interface could be a bit more organized in terms of folder structures and the workspace, but otherwise it's a breeze to use.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Atlassian
Founded: 2002
Australia
loom.com

Company Information

Screendesk
Founded: 2022
United Kingdom
screendesk.io

Alternatives

Alternatives

Camtasia

Camtasia

TechSmith
Loom

Loom

Atlassian
Snagit

Snagit

TechSmith
Fast Screen Recorder

Fast Screen Recorder

FastPCTools Software
GOM Cam

GOM Cam

GOM Lab

Categories

Categories

Screen Recording Features

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Video Making Features

Animation
Collaboration Tools
Customizable Branding
Drag & Drop
Media Library
Privacy Options
Social Sharing
Templates
Text Overlay
Text to Video
Video Capture
Voice-Over

Integrations

Intercom
Zendesk
360Learning
Agents Base
Confluence
Docuo
Dropbox
EducateMe
GitLab
Gmail
Haystack
LicenceOne
Loomos
Max
Rock
Sparx
Stackreaction
Visme
Zeroheight
journy.io

Integrations

Intercom
Zendesk
360Learning
Agents Base
Confluence
Docuo
Dropbox
EducateMe
GitLab
Gmail
Haystack
LicenceOne
Loomos
Max
Rock
Sparx
Stackreaction
Visme
Zeroheight
journy.io
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