SatisMeter vs. eNPS Comparison


SatisMeter	eNPS	+	+
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About SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS), Customer Effort Score (CES) or CSAT. It is a must-have tool for mobile and web app owners and developers, growth hackers and marketers. Thanks to an unobtrusive and lightweight survey pop-up, the average response rate is as high as 35%. The typical use is reaching out to unhappy customers, preventing churn, leveraging the power of customer advocates and validating product priorities. Installing the survey to an existing application takes only a few clicks via Segment.com or a few lines of code. All the targeting is handled by us.	About We are the easiest way to send Employee Net Promoter Score® Surveys. Send monthly or quarterly eNPS surveys via text message or email. If your employees are in the field, email surveys won't cut it. We are the only employee NPS® survey company to offer SMS text surveys as well as email surveys. Filter eNPS scores by location, department, and manager. Send via text message or email. Schedule surveys to automatically send monthly or quarterly. Keep surveys strictly anonymous. An employee Net Promoter Score® is a simple answer to a simple question: How likely are you to recommend working here to a friend? Answers are given on a scale of 0 to 10, with zero being very unlikely and 10 being extremely likely. A promoter is someone who scores a 9 or 10. Detractors score 6 or lower, and scores with 7 or 8 are neutral. We send any group (or all, it's up to you!) of your employees a completely anonymous eNPS survey at a regular interval that you specify.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Product, Customer success, Marketing	Audience Companies seeking a tool to send employee net promoter score surveys
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49.00/month SatisMeter pricing is base on the number of gathered responses Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information SatisMeter Founded: 2015 Czech Republic www.satismeter.com	Company Information eNPS United States www.enps.co
Alternatives Expressyon DYMENSION	Alternatives Promoter Ninja Hoshinplan Strategy
Refiner	Nicereply
Screeb	Vantage Pulse Vantage Circle
Feedbackly	Surveyapp
SurveyLab View All	Thermostat Thermostat.io View All
Categories Churn Prevention Supported Customer Satisfaction Supported Forms Automation Supported NPS Supported Survey Supported	Categories Employee Engagement Supported NPS Supported
Show More Features Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Forms Automation Features Approval Process Control Not Supported Archiving & Retention Supported Collaboration Supported Document Indexing Not Supported Drag & Drop Supported Full Text Search Supported Remote Document Access Supported Rules-Based Workflow Not Supported Text Editing Supported Version Control Not Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Supported Question Library Not Supported Site Intercept Survey Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported	Show More Features Employee Engagement Features Benchmarking Not Supported Cultural Alignment Not Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Not Supported Feedback Management Not Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Not Supported Pulse Surveys Supported
Integrations Akita Supported Chattermill Supported Customer.io Supported Easyflow Supported Freshpaint Supported HubSpot Customer Platform Supported Integrately Supported Intercom Supported Planhat Supported Prodsight Supported Rambox Supported Salesforce Supported Salesmachine Supported Segment Supported Shopify Supported Shopify Plus Supported Slack Supported Stackreaction Supported Startdeliver Supported Wufoo Supported Show More Integrations View All 34 Integrations	Integrations Akita Not Supported Chattermill Not Supported Customer.io Not Supported Easyflow Not Supported Freshpaint Not Supported HubSpot Customer Platform Not Supported Integrately Not Supported Intercom Not Supported Planhat Not Supported Prodsight Not Supported Rambox Not Supported Salesforce Not Supported Salesmachine Not Supported Segment Not Supported Shopify Not Supported Shopify Plus Not Supported Slack Not Supported Stackreaction Not Supported Startdeliver Not Supported Wufoo Not Supported Show More Integrations
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