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About

Agentforce Media, formerly Media Cloud, is Salesforce’s AI-powered CRM built specifically for media and entertainment companies. It unifies audience and advertiser data to maximize monetization across every channel. Built on the world’s #1 AI CRM, it streamlines advertising sales, subscriber management, and operational workflows. Prebuilt industry modules and workflows help reduce operating costs and accelerate time to revenue. Advertising Sales Management tools support campaign planning, CPQ, and order management. Subscriber Lifecycle Management enables personalized journeys and churn reduction through data-driven insights. Agentforce Media empowers organizations to scale growth, improve efficiency, and drive faster ROI.

About

Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce Media is ideal for media and entertainment companies seeking an AI-powered CRM to streamline advertising sales, manage subscriber lifecycles, and maximize monetization across multiple channels

Audience

Companies of all sizes with multi-site contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$325 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/media/cloud/

Company Information

Vonage
Founded: 2001
United States
www.vonage.com/contact-centers/

Alternatives

Alternatives

Categories

CRM

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Inside Sales Features

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Salesforce
5X
Call Optix
CloudHub
Criteo Commerce Yield
Daisee
Data Virtuality
Easyflow
ExecVision
FetchIt
Gong
Google Cloud Contact Center AI
Jiminny
Microsoft Dynamics 365
People.ai
Salesforce Agentforce Marketing
Salesforce Agentforce Service
Salesforce Data 360
ServiceNow
Stackreaction

Integrations

Salesforce
5X
Call Optix
CloudHub
Criteo Commerce Yield
Daisee
Data Virtuality
Easyflow
ExecVision
FetchIt
Gong
Google Cloud Contact Center AI
Jiminny
Microsoft Dynamics 365
People.ai
Salesforce Agentforce Marketing
Salesforce Agentforce Service
Salesforce Data 360
ServiceNow
Stackreaction
Claim Salesforce Agentforce Media and update features and information
Claim Salesforce Agentforce Media and update features and information
Claim Vonage Contact Center and update features and information
Claim Vonage Contact Center and update features and information