Audience

Agentforce Health is ideal for healthcare providers, payers, and public health organizations seeking an AI-powered CRM to unify patient data, automate workflows, and deliver personalized, compliant care at scale

About Salesforce Agentforce Health

Agentforce Health, formerly Health Cloud, is Salesforce’s AI-first platform built specifically for healthcare organizations. It connects clinical and non-clinical data on a unified, healthcare-specific data model to create a complete patient and member view. The platform leverages pre-built and configurable AI agents to automate workflows and surface real-time insights. Health Cloud helps reduce staff burnout by streamlining administrative tasks and improving operational efficiency. It supports personalized patient engagement and accelerates time to care through intelligent automation. Interoperability features integrate EHR and third-party systems to ensure seamless data exchange. Agentforce Health empowers providers, payers, and public health agencies to deliver connected, compliant, and patient-centered care.

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Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/healthcare/cloud/

Videos and Screen Captures

Salesforce Agentforce Health Screenshot 1
Salesforce Agentforce Health Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Salesforce Agentforce Health Frequently Asked Questions

Q: What kinds of users and organization types does Salesforce Agentforce Health work with?
Q: What languages does Salesforce Agentforce Health support in their product?
Q: What kind of support options does Salesforce Agentforce Health offer?
Q: What other applications or services does Salesforce Agentforce Health integrate with?
Q: What type of training does Salesforce Agentforce Health provide?
Q: Does Salesforce Agentforce Health offer a free trial?

Salesforce Agentforce Health Product Features

Healthcare CRM

Patient Communications Supported
Patient Management Supported
Audience Targeting Not Supported
Campaign Management Not Supported
Marketing Automation Not Supported
Medical History Records Not Supported
Physician Management Not Supported
Predictive Analytics Not Supported

Hospital Management

Accounting Integration Supported
Appointment Scheduling Supported
Medical Billing Supported
Patient Records Management Supported
Appointment Management Not Supported
Bed Management Not Supported
Billing & Invoicing Not Supported
Claims Management Not Supported
In-Patient Management Not Supported
Inventory Management Not Supported
Out-Patient Management Not Supported
Physician Management Not Supported
Policy Management Not Supported
Revenue Management Not Supported

Patient Case Management

Activity Tracking Supported
HIPAA Compliant Supported
Assessment Notes Not Supported
Billing & Invoicing Not Supported
Calendar Management Not Supported
Candidate Identification Not Supported
Case List Management Not Supported
Eligibility Verification Not Supported
Medical History Records Not Supported
Patient Records Not Supported
Referral Management Not Supported
Treatment Planning Not Supported

Patient Management

Patient Monitoring Supported
Real Time Reporting Supported
Admissions Management Not Supported
Bed Management Not Supported
Discharge Management Not Supported
Historical Reporting Not Supported
Patient Flow Management Not Supported
Patient Location Tracking Not Supported
Waiting Time Tracking Not Supported

Patient Portal

Care Plans Supported
EHR-Agnostic Supported
Appointment Confirmations Not Supported
Appointment Scheduling Not Supported
Bill Payment Not Supported
Care Summaries Not Supported
Health Record Access Not Supported
Intake Forms Not Supported
Lab Results Not Supported
Prescription Renewals Not Supported
Secure Messaging Not Supported
Video Consultations Not Supported

Salesforce Agentforce Health Additional Categories

Salesforce Agentforce Health Verified User Reviews

Write a Review
  • Morgan S.
    Head of Operations
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Top of the Line Customization"

    Posted 2021-06-14

    Pros: I worked for a healthcare startup not too long ago that used Health Cloud. It's incredible. We had members of our diabetes platform all over the country and it was perfect for our service / technology solution. The patient cards made it very easy for our customer success teams to track data.

    Cons: Sometimes it proved difficult for our engineering teams to get help on bugs / fixes. Other than that, all good.

    Overall: Overall I would say that between the initial sales teams, the engineering / support help, and the user experience, health cloud was the right solution for our company.

    Read More...
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