TeamWorks

TeamWorks

Teamworks Solutions
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About

Agentforce Field Service is an AI-powered field operations platform designed to help organizations deliver faster, more proactive on-site service. It connects customer, asset, and workforce data into one unified system to improve uptime and drive new revenue opportunities. With autonomous and proactive scheduling, Agentforce handles appointment booking, rescheduling, and maintenance planning across multiple channels. The offline-first mobile app equips technicians with real-time job data, voice dictation, and customizable tools to complete work efficiently from anywhere. Dispatchers gain a centralized console to optimize workforce allocation, manage territories, and coordinate employees, contractors, and even robotic resources. Asset Service Lifecycle Management enables teams to shift from reactive repairs to predictive maintenance using connected asset insights.

About

Work orders, assets, inventory and preventive maintenance, PLUS Intelligence Manager and Mobile Apps. All for one low price! Two days of on-site training to start you off, a friendly tech support staff to answer your questions 24/7/365 and regional trainings throughout the year. Integration is kind of our thing. It can increase productivity and decrease data entry errors. Are you interested in integrating hardware for Predictive Maintenance or Compliance? We can help. You already have a process. Our software can work the way you do. Not happy with your process? We can help with that too.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agentforce Field Service is designed for field service organizations, operations leaders, and enterprise service teams seeking to automate scheduling, optimize workforce productivity, and deliver proactive, AI-powered on-site service experiences

Audience

Organizations that need comprehensive maintenance software

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75.00 per user per month
Billed annually
Free Version
Free Trial

Pricing

$1200.00/year
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • It offers organization in the form of a list where all tasks are linked as projects, goals or collaborative work. At the same time, it has an excellent management to prioritize tasks by creating minor alternate activities, and orders them by need of immediacy to be performed, so that others can always be oriented by the highest priority.
  • The most positive point of Teamworks is that you have complete control over the capabilities that projects can reach after their initial configuration at the time of creation. The main orientation of Teamworks is to make a safe creative space where all ideas are properly exposed. Teamworks adapts easily to any incident situation that arises during the development of the project, and therefore is recommended to solve problems or sudden emergencies, or to schedule work plans in which they are taken into account. Teamworks is recommended for long-term projects.

Cons

  • The program cannot predict the exact progress of work within any work team, it determines when a task or project is started or completed, but does not provide a preliminary report of the progress of those tasks. Also, you cannot customize in detail an assignment for a specific employee.
  • The tables to work with are often surprisingly repetitive, to the point where work becomes monotonous if there are not enough planned mechanics to add to the project at hand. The annotations that can be added within the comments are regularly simple in the absence of an image or video add-in.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/service/field-service-management/

Company Information

Teamworks Solutions
Founded: 2002
United States
teamworkslive.com

Alternatives

Alternatives

FTMaintenance Select

FTMaintenance Select

FasTrak SoftWorks, Inc.
GeoOp

GeoOp

Geo
Brightly Asset Essentials

Brightly Asset Essentials

Brightly (formerly Dude Solutions)
COGZ CMMS

COGZ CMMS

COGZ Systems

Categories

Categories

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Integrations

Adobe Real-Time CDP
Augmentir
Buyer's Toolbox BAR
Buyer's Toolbox Cube
Buyer’s Toolbox AP
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
PDI Logistics Cloud
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Slickplan
USU Hybrid Cloud Management
VSight Workflow
Virtual In/Out

Integrations

Adobe Real-Time CDP
Augmentir
Buyer's Toolbox BAR
Buyer's Toolbox Cube
Buyer’s Toolbox AP
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
PDI Logistics Cloud
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Slickplan
USU Hybrid Cloud Management
VSight Workflow
Virtual In/Out
Claim Salesforce Agentforce Field Service and update features and information
Claim Salesforce Agentforce Field Service and update features and information
Claim TeamWorks and update features and information
Claim TeamWorks and update features and information