Audience

Agentforce Field Service is designed for field service organizations, operations leaders, and enterprise service teams seeking to automate scheduling, optimize workforce productivity, and deliver proactive, AI-powered on-site service experiences

About Salesforce Agentforce Field Service

Agentforce Field Service is an AI-powered field operations platform designed to help organizations deliver faster, more proactive on-site service. It connects customer, asset, and workforce data into one unified system to improve uptime and drive new revenue opportunities. With autonomous and proactive scheduling, Agentforce handles appointment booking, rescheduling, and maintenance planning across multiple channels. The offline-first mobile app equips technicians with real-time job data, voice dictation, and customizable tools to complete work efficiently from anywhere. Dispatchers gain a centralized console to optimize workforce allocation, manage territories, and coordinate employees, contractors, and even robotic resources. Asset Service Lifecycle Management enables teams to shift from reactive repairs to predictive maintenance using connected asset insights.

Pricing

Starting Price:
$75.00 per user per month
Pricing Details:
Billed annually
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/service/field-service-management/

Videos and Screen Captures

Salesforce Agentforce Field Service Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Salesforce Agentforce Field Service Frequently Asked Questions

Q: What kinds of users and organization types does Salesforce Agentforce Field Service work with?
Q: What languages does Salesforce Agentforce Field Service support in their product?
Q: What kind of support options does Salesforce Agentforce Field Service offer?
Q: What other applications or services does Salesforce Agentforce Field Service integrate with?
Q: Does Salesforce Agentforce Field Service have a mobile app?
Q: What type of training does Salesforce Agentforce Field Service provide?
Q: Does Salesforce Agentforce Field Service offer a free trial?
Q: How much does Salesforce Agentforce Field Service cost?

Salesforce Agentforce Field Service Product Features

Field Service Management

Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported
Billing & Invoicing Not Supported
Electronic Signature Not Supported
Quotes / Estimates Not Supported

Service Dispatch

Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported
Billing & Invoicing Not Supported

Tradesman Job Management

For Builders Not Supported
For Electricians Not Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
For Field Service Businesses Not Supported
Quoting Not Supported
Scheduling Not Supported
Job Tracking Not Supported
Invoicing Not Supported
Reporting Not Supported
Dispatch Management Not Supported
Payments Not Supported
Customer Database Not Supported
Contract Management Not Supported
Time Tracking Not Supported

Work Order

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported