Audience

Agentforce Field Service is designed for field service organizations, operations leaders, and enterprise service teams seeking to automate scheduling, optimize workforce productivity, and deliver proactive, AI-powered on-site service experiences

About Salesforce Agentforce Field Service

Agentforce Field Service is an AI-powered field operations platform designed to help organizations deliver faster, more proactive on-site service. It connects customer, asset, and workforce data into one unified system to improve uptime and drive new revenue opportunities. With autonomous and proactive scheduling, Agentforce handles appointment booking, rescheduling, and maintenance planning across multiple channels. The offline-first mobile app equips technicians with real-time job data, voice dictation, and customizable tools to complete work efficiently from anywhere. Dispatchers gain a centralized console to optimize workforce allocation, manage territories, and coordinate employees, contractors, and even robotic resources. Asset Service Lifecycle Management enables teams to shift from reactive repairs to predictive maintenance using connected asset insights.

Pricing

Starting Price:
$75.00 per user per month
Pricing Details:
Billed annually
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/service/field-service-management/

Videos and Screen Captures

Salesforce Agentforce Field Service Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Salesforce Agentforce Field Service Frequently Asked Questions

Q: What kinds of users and organization types does Salesforce Agentforce Field Service work with?
Q: What languages does Salesforce Agentforce Field Service support in their product?
Q: What kind of support options does Salesforce Agentforce Field Service offer?
Q: What other applications or services does Salesforce Agentforce Field Service integrate with?
Q: Does Salesforce Agentforce Field Service have a mobile app?
Q: What type of training does Salesforce Agentforce Field Service provide?
Q: Does Salesforce Agentforce Field Service offer a free trial?
Q: How much does Salesforce Agentforce Field Service cost?

Salesforce Agentforce Field Service Product Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Billing & Invoicing
Electronic Signature
Quotes / Estimates

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing

Tradesman Job Management

For Builders
For Electricians
For HVAC
For Plumbers
For Roofers
For Field Service Businesses
Quoting
Scheduling
Job Tracking
Invoicing
Reporting
Dispatch Management
Payments
Customer Database
Contract Management
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management