WebFirst

WebFirst

RTI Software
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About

Safetrac is an all-in-one cloud-based security guard management and patrol tracking software designed to streamline daily operations for modern security companies by providing real-time visibility, communication, and automated reporting. From a unified dashboard, supervisors can assign, monitor, and support guards across one or many sites with live GPS tracking, patrol route verification, and interactive maps that display guard movements and recent activity. Field personnel use the mobile app to start shifts, follow patrol routes, scan checkpoints, and instantly report incidents with photos, videos, and notes, ensuring total accountability and accurate documentation in the field. Safetrac generates automated PDF reports and sends SMS notifications and alerts, helping teams stay connected and clients informed, while cloud-based access means data is available anywhere from mobile or desktop. It emphasizes simplicity and usability, reducing paperwork and manual processes.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Security companies and security operations managers who need a comprehensive platform to monitor, track, and report on guard activity in real time

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$8 per user per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Safetrac
Founded: 2024
United States
safetrac.io

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

Android Supported
Apple iOS Supported

Integrations

Android Not Supported
Apple iOS Not Supported
Claim Safetrac and update features and information
Claim Safetrac and update features and information
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Claim WebFirst and update features and information