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About

Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process.

About

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Online retailers that ship products and want to improve the post-purchase experience for customers

Audience

Operations experience management platform for organizations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Route
Founded: 2018
United States
route.com/merchants/

Company Information

parcelLab
Founded: 2015
United States
parcellab.com

Alternatives

Alternatives

LateShipment.com

LateShipment.com

LateShipment Inc.

Categories

Categories

Returns Management Supported
Shipment Tracking Supported
Shipping Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Order Management Features

Back Order Management Not Supported
Catalog Management Not Supported
Inventory Management Not Supported
Order Entry Not Supported
Order Fulfillment Not Supported
Order Tracking Supported
Recurring Orders Not Supported
Returns Management Not Supported
Shipping Management Not Supported
Special Order Management Not Supported

Integrations

Flip Supported
AmmoReady Supported
Appbrew Supported
Budbee Not Supported
Delhivery Not Supported
FedEx Ship Manager Not Supported
Magento Supported
Paack Not Supported
Prive Supported
Rokt Catalog Supported
SAP Store Not Supported
SEUR PRO Not Supported
Salesforce Not Supported
ShipCalm Supported
Shopify Supported
WooCommerce Supported
Wufoo Supported
Zendesk Not Supported

Integrations

Flip Supported
AmmoReady Not Supported
Appbrew Not Supported
Budbee Supported
Delhivery Supported
FedEx Ship Manager Supported
Magento Not Supported
Paack Supported
Prive Not Supported
Rokt Catalog Not Supported
SAP Store Supported
SEUR PRO Supported
Salesforce Supported
ShipCalm Not Supported
Shopify Not Supported
WooCommerce Not Supported
Wufoo Not Supported
Zendesk Supported
Claim Route and update features and information
Claim Route and update features and information
Claim parcelLab and update features and information
Claim parcelLab and update features and information