RogPanelRogator AG
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Telebroad ACD PanelTeleBroad
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Related Products
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About
Our panel software RogPanel supports you with the setup and administration of your online panel. You can find further information in our factsheet. The RogPanel panel software allows you to conveniently set up and manage customer-specific online panels without any programming knowledge. You can freely set up the user area according to your wishes and specifications. The integrated content management system allows you to flexibly make changes to the content and layout in real-time. Of course, if you wish, we can also take care of panel administration and study support for you. At the same time, the range of functions from sample management and participant recruitment to evaluation in the statistics area leaves nothing to be desired. This shows you all distributions with regard to the characteristics and the response behavior of the panelists. The practical connection to our community software RogQ-Lab provides you with online focus groups, forums and blogs for qualitative surveys.
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About
The ACD Panel monitors all live calls and can control Agent(s) behavior, while supervising the answering of the calls waiting in queue. Once the Panel is set, it automatically identifies long wait times and takes the right action(s) to resolve any issues. Automatically distribute your calls that are 'On Hold' calls to agents located anywhere in the world with a simple drag and drop on the Panel's screen. The live Panel will show you many statistics including the average caller's 'wait time'. This allows you to choose the correct course of action so as not to allow any unnecessary build up or excess callers waiting. The ACD panel provides the analysis of data to provide business intelligence as never before been available. This allows users to view interactive charts, queuing solutions in addition to monitor Agent's behavior and all related Performance concerns. You can configure and customize the dashboard with your personal data values to get a clear understanding of call center.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies, enterprises and anyone in search of a tool for online panel management
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Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationRogator AG
Founded: 1999
Germany
www.rogator.de/en/software/panel-software/
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Company InformationTeleBroad
United States
acd.telebroad.com
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Integrations
Wufoo
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