Rocket.Chat vs. Viber Comparison


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About Rocket.Chat is a fully customizable, open-source communications platform for organizations with high standards of data protection. It enables real-time conversations between colleagues, with other companies, or with your customers, regardless of how they want to connect with you. Compared to similar players in the industry, such as Slack and Microsoft Teams, Rocket.Chat offers an on-prem deployment that enables organizations to take full ownership of their data. Rocket. Chat's open-source nature makes it more flexible to meet specific company needs and more scalable to follow your organization's growth. It also holds the only true MIT open-source license. We have over 1000 developers across the world contributing to the open-source code. Every day, tens of millions of users in over 150 countries and in organizations such as Audi Business Innovation, Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat to keep their communications completely private and secure.	About Communities on Viber bring people together — Take part in a conversation on any topic you’re passionate about. Our mission is to protect your privacy so that you never have to think twice about what you can or can't share when you're using Viber. Family meeting, group hangout, or yoga class—everything can happen on group chat, video, or voice calls. Take back what you didn't mean to send— from all members of the chat. Be part of public groups with people who share your same passions—from brands to influencers. Communities are the new social and the best way to bring people together. Think group chat, only with unlimited members, more admin control and new conversation features. Call any landline or mobile number in the world, even if they don't have Viber. Buy a Viber Out subscription and start calling!
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience For security-concious companies and organizations that care about secure communications, protected by end-to-end encryption.	Audience Anyone looking for a calling and messaging app
Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $3/user/month Free Version Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 4.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 4.0 / 5 ease 4.4 / 5 features 4.0 / 5 design 4.4 / 5 support 4.0 / 5 Read all reviews
Pros & Cons from Real Users Pros - Self-hosted, full control of our data - Easy to use with options for enterprise features like LDAP authentication and user activity and message auditing - Mobile apps are nice, feature-rich, and notifications work well - Very customizable Cons - Can be clunky in some places, but the Dev team continues to address those pain-point and upgrade them at a steady pace (ex. Auditing was missing previously, but is now feature-rich) - Too many people try to compare it to Slack	Pros & Cons from Real Users Pros Works well as a desktop messaging app, synced with the android version. But the alternatives are much better, thus this is not to be recommended. (+) Viber desktop application and very good sync with the desktop application. (+) Transfer of photos and videos without drop in quality. (+) It can seamlessly do group calling with more users without a drop in quality. (+) Self-erasing messages is a great way of cleaning up space. This was one of the first instant messaging app I had on my iPhone. Simple to set up and uses your phone number and instantly shows all other contacts that have Viber. It has stickers which is a fun way to communicate with friends and family. Great group calling support and quality with 20 people and more. Has message encryption so your privacy is safe. It can connect more than 200 people in group chat. Video quality is very good even on unstable connection. Funny stickers and emojis. Can join many global public community to make new friends. Love how easy it is to use to send messages internationally at no additional cost when they also have Viber. Cons This software insists to interrupt you by its updates, which become available very frequently, and which you have no choice but to be interrupted by, since the app doesn't give up till you restart it, then opens up its blog page each time. There is no option to turn this incredibly annoying behaviour off. Irritated customers writing reviews such as this one, ensue. Also, the advertising is very obtrusive. (-) No blocking of calls feature. (-) Nonavailability and limited audience base which is a drawback. (-) Too many stickers and gifs make it annoying. (-) There is no backup option for your chat like in WhatsApp. Needs more innovative features to catch up with its competitors. App crashes sometimes and have to close the app via switcher and open again. Sometimes doesn't detect mobile data. I never faced any issue on usage of this app. It works very well for what it made for. Super easy to use which I can't think of any cons.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Rocket.Chat Founded: 2016 United States rocket.chat	Company Information Viber Media Luxembourg www.viber.com
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Chatwoot	ICQ
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Categories Collaboration Supported Employee Communication Tools Supported Encrypted Messaging Supported HIPAA Compliant Messaging Supported Live Chat Supported Messaging Supported Remote Work Supported Team Chat Supported Team Communication Supported	Categories Community Supported Customer Communications Management Supported Customer Engagement Supported Encrypted Messaging Supported International Calling Supported Live Chat Supported Messaging Supported Team Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Messaging Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Supported Threaded Discussion Supported Video Conferencing Supported Voice Calling Supported Team Chat Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Supported Threaded Discussion Supported Video Conferencing Supported Voice Calling Supported Show More Features Collaboration Features Brainstorming Supported Calendar Management Supported Chat / Messaging Supported Contact Management Supported Content Management Not Supported Document Management Not Supported Project Management Not Supported Real Time Editing Supported Task Management Not Supported Version Control Not Supported Video Conferencing Supported Employee Communication Tools Features Activity / News Feed Not Supported Audio / Video Conferencing Supported Blogs Not Supported Chat / Messaging Supported Employee Directory Supported Event Calendar Supported File Sharing Supported Knowledge Management Supported Newsletter Management Supported Surveys & Feedback Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Supported Surveys & Feedback Supported Task Management Supported Video Conferencing Supported	Messaging Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Not Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Team Chat Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Not Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Show More Features Community Features Content Management Not Supported Content Moderation Not Supported Discussions / Forums Supported Event Management Not Supported Group Management Supported Ideation / Crowdsourcing Not Supported Member Directory Not Supported Membership Management Not Supported Social Media Management Supported Website Management Not Supported White Label Not Supported Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Supported Customer Engagement Features Analytics Not Supported Churn Management Not Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Supported
Integrations Stackreaction Supported BotDelive Not Supported Callnote Not Supported Collaboard Supported Easyflow Supported Healthchecks.io Supported MyAlice Not Supported Paldesk Not Supported Pexip Supported Pronto Not Supported Proto Not Supported Proxy Market Not Supported Rapidbott Not Supported Saysimple Not Supported Sinch Contact Pro Not Supported Targetings Not Supported Trainera Not Supported Whelp Not Supported Yellow.ai Not Supported Show More Integrations View All 43 Integrations	Integrations Stackreaction Supported BotDelive Supported Callnote Supported Collaboard Not Supported Easyflow Not Supported Healthchecks.io Not Supported MyAlice Supported Paldesk Supported Pexip Not Supported Pronto Supported Proto Supported Proxy Market Supported Rapidbott Supported Saysimple Supported Sinch Contact Pro Supported Targetings Supported Trainera Supported Whelp Supported Yellow.ai Supported Show More Integrations View All 120 Integrations
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