Rocket.Chat

Rocket.Chat

4.0 out of 5 stars
Rocket.Chat Saysimple

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Rocket.Chat:

About

Rocket.Chat is a fully customizable, open-source communications platform for organizations with high standards of data protection. It enables real-time conversations between colleagues, with other companies, or with your customers, regardless of how they want to connect with you. Compared to similar players in the industry, such as Slack and Microsoft Teams, Rocket.Chat offers an on-prem deployment that enables organizations to take full ownership of their data. Rocket. Chat's open-source nature makes it more flexible to meet specific company needs and more scalable to follow your organization's growth. It also holds the only true MIT open-source license. We have over 1000 developers across the world contributing to the open-source code. Every day, tens of millions of users in over 150 countries and in organizations such as Audi Business Innovation, Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat to keep their communications completely private and secure.
Saysimple:

About

Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact management
Rocket.Chat:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Saysimple:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported
Rocket.Chat:

Audience

For security-concious companies and organizations that care about secure communications, protected by end-to-end encryption.
Saysimple:

Audience

SMB and Enterprises that need an all-in-one customer communication platform to improve their customers experience.
Rocket.Chat:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported
Saysimple:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Rocket.Chat:

API

Offers API Not Supported
Saysimple:

API

Offers API Supported
Rocket.Chat:

Screenshots and Videos

Saysimple:

Screenshots and Videos

Rocket.Chat:

Pricing

$3/user/month
Free Version Supported
Free Trial Supported
Saysimple:

Pricing

€15 per user per month
Flexible prices for every type of business. You can select the right plan for your team.

*Billed annually
Free Version Not Supported
Free Trial Supported
Rocket.Chat:

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5
Saysimple:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Rocket.Chat:

Pros & Cons from Real Users

Pros

  • - Self-hosted, full control of our data - Easy to use with options for enterprise features like LDAP authentication and user activity and message auditing - Mobile apps are nice, feature-rich, and notifications work well - Very customizable

Cons

  • - Can be clunky in some places, but the Dev team continues to address those pain-point and upgrade them at a steady pace (ex. Auditing was missing previously, but is now feature-rich) - Too many people try to compare it to Slack
Rocket.Chat:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Saysimple:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Rocket.Chat:

Company Information

Rocket.Chat
Founded: 2016
United States
rocket.chat
Saysimple:

Company Information

Saysimple
Founded: 2014
Netherlands
saysimple.com
Rocket.Chat:

Alternatives

Element

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Saysimple:

Alternatives

Rocket.Chat:
Saysimple:
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Rocket.Chat:
Brosix

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Saysimple:
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Rocket.Chat:

Categories

Collaboration Supported
Live Chat Supported
Messaging Supported
Remote Work Supported
Team Chat Supported
Team Communication Supported
Saysimple:

Categories

Live Chat Supported
Messaging Supported
Team Chat Supported
Rocket.Chat:

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Collaboration Features

Brainstorming Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Supported
Content Management Not Supported
Document Management Not Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Not Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Supported
File Sharing Supported
Knowledge Management Supported
Newsletter Management Supported
Surveys & Feedback Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Supported
Task Management Supported
Video Conferencing Supported
Saysimple:

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Not Supported
Video Conferencing Not Supported
Voice Calling Not Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Not Supported
Groups / Channels Supported
Payments Supported
Search / Filter Not Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Not Supported
Video Conferencing Not Supported
Voice Calling Not Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Supported
Print Management Not Supported
Template Management Supported
Video Content Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported
Rocket.Chat:

Integrations

Facebook Messenger Supported
Twilio Supported
WhatsApp Supported
All-in-One Messenger Supported
Apple Business Chat Not Supported
Bird Not Supported
CDK Global Not Supported
Claromentis Supported
Franz Supported
Functionize Supported
Google Business Messages Not Supported
Jira Service Management Supported
Pexip Supported
Slack Supported
SocialEngine Supported
Stackreaction Supported
Univention Corporate Server Supported
X (Twitter) Not Supported
ZnowPulse Supported
changedetection.io Supported
Saysimple:

Integrations

Facebook Messenger Supported
Twilio Supported
WhatsApp Supported
All-in-One Messenger Not Supported
Apple Business Chat Supported
Bird Supported
CDK Global Supported
Claromentis Not Supported
Franz Not Supported
Functionize Not Supported
Google Business Messages Supported
Jira Service Management Not Supported
Pexip Not Supported
Slack Not Supported
SocialEngine Not Supported
Stackreaction Not Supported
Univention Corporate Server Not Supported
X (Twitter) Supported
ZnowPulse Not Supported
changedetection.io Not Supported
Rocket.Chat:
Claim Rocket.Chat and update features and information
Claim Rocket.Chat and update features and information
Saysimple:
Claim Saysimple and update features and information
Claim Saysimple and update features and information