RichCall

RichCall

Aurus
ZepCall

ZepCall

Shivtel Communications
RichCall ZepCall

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RichCall:

About

RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosks
ZepCall:

About

ZepCall is a click-to-call solution, that helps to convert visitors into sales with an Instant One-to-One Phone Call, a call button enabled on the websites and mobile apps for instant call connections. With an added advantage of a Virtual Number. It's a plug-and-play solution, no developer is required. Let me explain to you, how it works. A visitor enters a phone number and gets the number verified via OTP. An instant call is generated between a business representative and the visitor. Now the question is how to use ZepCall for your Business. Once you log in to ZepCall, a Dashboard will appear. This Dashboard will help you to get a quick overview of the Leads and Lead’s Performance on a daily and monthly basis. You can Create Campaign for Click-to-Call and OR Virtual Numbers according to your requirement. To Create a Click-to-Call Campaign, you need to fill out a form. Enter Campaign Name, Choose the color for the Icon, Choose CLI, you can input the ‘Thank you text’ .
RichCall:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ZepCall:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
RichCall:

Audience

Contact centers, customer service teams
ZepCall:

Audience

Travel Agencies, Small business, Real Estate, etc.
RichCall:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ZepCall:

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported
RichCall:

API

Offers API Not Supported
ZepCall:

API

Offers API Supported
RichCall:

Screenshots and Videos

ZepCall:

Screenshots and Videos

RichCall:

Pricing

$192 / month
Cloud and on-prem deployments are available.
Free Version Not Supported
Free Trial Supported
ZepCall:

Pricing

₹6000
Quarterly, half-yearly and annual plans
Free Version Not Supported
Free Trial Supported
RichCall:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ZepCall:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
RichCall:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
ZepCall:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
RichCall:

Company Information

Aurus
Founded: 2009
Russian Federation
richcall.io
ZepCall:

Company Information

Shivtel Communications
Founded: 2018
India
zepcall.com
RichCall:

Alternatives

ZepCall:

Alternatives

RichCall:
RemoteHQ

RemoteHQ

Mythical Labs
ZepCall:
RichCall:
ZepCall:
NextGenSwitch

NextGenSwitch

Infosoftbd Solutions
RichCall:
ZepCall:
Greeter

Greeter

Elision Technologies Pvt Ltd
RichCall:
ZepCall:
Kaleyra

Kaleyra

5.0 out of 5 stars
RichCall:

Categories

Co-Browsing Supported
Customer Service Supported
ZepCall:

Categories

Telephony Supported
RichCall:

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Not Supported
ZepCall:

Telephony Features

Auto-Dialer Supported
Call Center Management Not Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Not Supported
RichCall:

Integrations

Salesforce Not Supported
Zoho CRM Not Supported
ZepCall:

Integrations

Salesforce Supported
Zoho CRM Supported
RichCall:
Claim RichCall and update features and information
Claim RichCall and update features and information
ZepCall:
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