ReviewInc vs. Userback Comparison


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About ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.	About Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Business Owners	Audience Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing 39 Our prices are based on location and offer discounts for enterprise accounts Free Version Not Supported Free Trial Not Supported	Pricing $29 per month Team: $29/month. For growing teams managing feedback more effectively. Business: $79/month. For scaling teams needing more advanced tools. Business Plus: $159/month. For enterprise teams requiring extra control and support. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 4.9 / 5 ease 4.6 / 5 features 4.8 / 5 design 4.4 / 5 support 4.9 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros A great feedback tool that saves you time and effort. It's like a custom-made solution - you can configure it exactly how you want. I love all the different campaigns we can monitor. The reporting and alerts are super helpful for our customer service staff. ReviewInc has a rich data set. It is fantastic at its primary capability of reviews management. It is also allows has great reporting, workflows, automations, API's and even appointment scheduling. Of all the reviews platforms ReviewInc collects more reviews than any other. Their emails get into the inbox and their SMS system is highly effective. It's extremely user-friendly. But when I do need help, the team is always there to jump in! When setting up a new client, I love that the system searches for existing review sites. And the word clouds are helpful to show our clients a visual of where their reputation stands. ReviewInc has helped us balance the playing field against rogue negative reviews. In our industry, we are virtually helpless to defend ourselves against unfair, unreal and bogus reviews. Of course, we have legitimate unhappy customers, but that is a tiny fraction of our patients who absolutely love us and our work. With ReviewInc, we are able to find out about legitimate complaints more quickly and help rectify the situation. Cons High price, i didn’t find any more cons, i recommend it. I wish there was a way we can import our own templates for the emails we send out. The system is rich in many features. It takes some time to learn all the ins and outs of the program. No cons, really! The only thing I can think of is that it would be nice to be able to respond directly to ALL reviews within the system. Right now I can only respond to Google and Facebook reviews within the platform and have to go to Yelp, Mapquest, etc. to respond to those. I am going to speak with them shortly because some of their analytics are not quite correct. Other than that, absolutely no complaints.	Pros & Cons from Real Users Pros - It is easy to install and set up. - All the feedback gets shown on the main dashboard. - The learning curve of the tool is quite low. - The load time is really low. Good tool for working on web projects and communicating what needs to be done between team mates and clients. -- Ease of Use -- Customizable -- Integrations -- Can be white labeled -- Ability to attach screen events and logs -- Automatic screenshot inclusion It's super easy to use for clients and our internal team. We use it to demo web designs as well as creatives for our clients. The tool is simple to use and easy to implement on a site. We like that anyone can provide feedback on the site. Cons Userback provides what it claims, there can be some improvement in the UI, but other than that everything is good. It's a bit of learning curve. You have to put some code into the site but it works. -- Would be great to have chat functionality. The button can be moved to a different part of the page, but we don't want to clutter the page with too many buttons, so we had to choose between Userback and a chatbot/Intercom/Drift. We use the feedback function but it's not interactive so it's not quite the same. There aren't currently any cons that I can think of. Userback is indispensable for us to manage client projects. We don't have any real concerns with how the tool works.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information ReviewInc Founded: 2012 United States reviewinc.com/	Company Information Userback Founded: 2016 Australia www.userback.io
Alternatives ReviewIgnite	Alternatives Ruttl Brucira Softwares Pvt. Ltd.
Reviewzi	Usersnap
LocalImpact	BugHerd Splitrock Studio Pty Ltd.
Birdeye	Hotjar
GuestTouch View All	Mouseflow View All
Categories Complaint Management Supported Customer Communications Management Supported Customer Engagement Supported Customer Experience Supported Customer Feedback Supported Customer Journey Mapping Tools Supported Customer Satisfaction Supported Customer Success Supported Employee Communication Tools Supported Event Check In Supported Internal Communications Supported Reputation Management Supported Review Management Supported Social Listening Supported Survey Supported Team Communication Supported	Categories Bug Tracking Supported Complaint Management Supported Customer Experience Supported Customer Feedback Supported Customer Success Supported Design Feedback Supported Digital Experience Platforms (DXP) Supported Feature Management Supported Issue Tracking Supported Product Management Supported Session Replay Supported Usability Testing Supported User Research Supported UX Supported Visual Feedback Supported
Complaint Management Features Case Management Not Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Not Supported Feedback Management Supported Forms Management Supported Issue Tracking Not Supported Quality Assurance Management Not Supported Routing Not Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Supported Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Not Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Not Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Not Supported Website Feedback Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Show More Features Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Not Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Not Supported Personalization Not Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Customer Engagement Features Analytics Not Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Not Supported Video Content Not Supported Customer Journey Mapping Tools Features Action Management Not Supported Attribution Modeling Not Supported Behavioral Analytics Not Supported Collaboration Supported Customer Profiles Not Supported Data Import / Export Not Supported Predictive Analytics Not Supported Surveys & Feedback Supported Templates Not Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Not Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Event Check In Features Attendee Segmentation Not Supported Badge Printing Supported Data Import / Export Not Supported Data Synchronization Not Supported Guest List Management Supported Guest List Search Not Supported Lead Capture Supported Multi-Event Not Supported QR Codes Supported Reporting/Analytics Supported Ticketing Not Supported Internal Communications Features App Integration Not Supported Blogs Not Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Not Supported Event Calendar Not Supported Newsletter Management Supported Photo Gallery Not Supported Social Sharing Not Supported Survey Management Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Reputation Management Features Campaign Management Supported Gamification Not Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Not Supported Social Media Monitoring Not Supported White Label Not Supported Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Supported Discussion Threads Not Supported File Sharing Supported Mobile Access Not Supported Push Notifications Not Supported Search Not Supported Surveys & Feedback Supported Task Management Not Supported Video Conferencing Not Supported	Complaint Management Features Case Management Not Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Not Supported Issue Tracking Supported Quality Assurance Management Supported Routing Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Supported Community Feedback Tools Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Supported Video Feedback Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Show More Features Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Not Supported Task Management Supported Ticket Management Supported Workflow Management Supported Digital Experience Platforms (DXP) Features Alerts / Notifications Supported Auto-Tagging Supported Blogs Not Supported Calendar Not Supported Content Modeling Not Supported Digital Asset Management Not Supported File Sharing Not Supported Form Builder Not Supported Forums / Message Boards Not Supported Headless CMS Not Supported Knowledge Base Not Supported Performance Monitoring Not Supported Personalization / Segmentation Not Supported Reporting / Analytics Supported Surveys / Polls Supported Templates Supported User Management / Permissions Supported Version Control Not Supported Wiki Not Supported Workflow Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported Product Management Features Collaboration Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Not Supported Prioritization Supported Product Roadmapping Supported Release Management Not Supported Requirements Management Not Supported Resource Management Not Supported Workflow Management Supported Session Replay Features Eye Tracking Not Supported Form Analytics Not Supported Heatmaps Not Supported Mouse Tracking Supported Optimization Tools Not Supported Session Recording Supported Surveys Supported User Experience Analysis Supported User Feedback Supported Visitor Segmentation Supported UX Features Animation Not Supported For Mobile Supported For Websites Supported Heatmaps Not Supported Prototyping Not Supported Screen Activity Recording Supported Unmoderated Testing Supported Usability Testing Supported User Journeys Supported User Research Supported Usability Testing Features A/B Testing Not Supported Annotations Supported Audience Targeting Supported Heatmaps Not Supported Impression Testing Not Supported Mobile Testing Supported Moderated Usability Testing Not Supported Prototype Testing Not Supported Quantitative Metrics Not Supported Remote User Testing Supported Reporting / Analytics Supported Surveys and Feeback Supported Video Recording / Transcription Supported
Integrations Zapier Supported AgencyBloc AMS+ Supported Asana Not Supported Cursor Not Supported Dealer Car Search Supported Google Supported Hootsuite Supported HubSpot CRM Supported Integrately Not Supported Intercom Not Supported Jira Not Supported Jira Work Management Not Supported Linear Not Supported Litify Supported Notion Not Supported Shopify Not Supported Slack Not Supported Trello Not Supported Zendesk Not Supported eClinicalWorks Supported Show More Integrations View All 18 Integrations	Integrations Zapier Supported AgencyBloc AMS+ Not Supported Asana Supported Cursor Supported Dealer Car Search Not Supported Google Not Supported Hootsuite Not Supported HubSpot CRM Not Supported Integrately Supported Intercom Supported Jira Supported Jira Work Management Supported Linear Supported Litify Not Supported Notion Supported Shopify Supported Slack Supported Trello Supported Zendesk Supported eClinicalWorks Not Supported Show More Integrations View All 25 Integrations
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