ReviewInc vs. Tractivity Comparison


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A dynamic company directory and rich employee profiles make colleagues across the world feel like they’re right across the hall. With customizable iOS and Android mobile apps, Slack and Microsoft Teams integrations, and an intuitive design employees love, Haystack brings an outstanding digital employee experience to your entire workforce, no matter where their work takes them. 283 Ratings Visit Website Connecteam Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. 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About ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.	About Tractivity is Europe’s leading stakeholder relationship management (SRM) software that streamlines all one-to-one engagement and communication in one place. Widely used in both the public and private sectors, the Tractivity SRM system supports organisations worldwide in managing projects whilst building trusted relationships with communities and stakeholders. Designed to help you work more efficiently and create impact through stakeholder engagement, Tractivity helps overcome problems such as silo working, poor engagement management, insecure data storage and fragmented data. Tractivity gives you access to all the tools you need to create impactful communications. Run successful stakeholder engagement projects and consultations from start to finish using a single source of truth.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Business Owners	Audience Public and private sector organisations looking for a solution to manage all one-to-one engagement and communication with their stakeholders in one place.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing 39 Our prices are based on location and offer discounts for enterprise accounts Free Version Not Supported Free Trial Not Supported	Pricing £9495 Annual subscription, everything included, no hidden fees. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.9 / 5 ease 4.6 / 5 features 4.8 / 5 design 4.4 / 5 support 4.9 / 5 Read all reviews	Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 4.5 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros A great feedback tool that saves you time and effort. It's like a custom-made solution - you can configure it exactly how you want. I love all the different campaigns we can monitor. The reporting and alerts are super helpful for our customer service staff. ReviewInc has a rich data set. It is fantastic at its primary capability of reviews management. It is also allows has great reporting, workflows, automations, API's and even appointment scheduling. Of all the reviews platforms ReviewInc collects more reviews than any other. Their emails get into the inbox and their SMS system is highly effective. It's extremely user-friendly. But when I do need help, the team is always there to jump in! When setting up a new client, I love that the system searches for existing review sites. And the word clouds are helpful to show our clients a visual of where their reputation stands. ReviewInc has helped us balance the playing field against rogue negative reviews. In our industry, we are virtually helpless to defend ourselves against unfair, unreal and bogus reviews. Of course, we have legitimate unhappy customers, but that is a tiny fraction of our patients who absolutely love us and our work. With ReviewInc, we are able to find out about legitimate complaints more quickly and help rectify the situation. Cons High price, i didn’t find any more cons, i recommend it. I wish there was a way we can import our own templates for the emails we send out. The system is rich in many features. It takes some time to learn all the ins and outs of the program. No cons, really! The only thing I can think of is that it would be nice to be able to respond directly to ALL reviews within the system. Right now I can only respond to Google and Facebook reviews within the platform and have to go to Yelp, Mapquest, etc. to respond to those. I am going to speak with them shortly because some of their analytics are not quite correct. Other than that, absolutely no complaints.	Pros & Cons from Real Users Pros - Outlook integration - Organised Platform - User friendly - Use of Templates for emails - Bilingual platform - Caters to each and every customer - bespoke - ability to attach emails as an activity Tractivity is an outstanding platform for managing stakeholder engagement. It brings all interactions, contacts and communications into one secure, central place, making it easy for teams to stay aligned and informed. The system is intuitive, reliable and built for organisations that need clarity, accountability and strong relationship management. Reporting is fast, data is consistent and nothing gets lost in spreadsheets or inboxes. It genuinely helps teams work smarter and deliver better outcomes. Cons - Events feature basic compared to Eventbrite - which is free to use I haven’t really come across anything I dislike about the product. It’s more a case of learning new features as I go, which is straightforward enough. One thing that would make life even easier is the introduction of dynamic mailing lists so distribution groups stay automatically updated as contacts change. I understand this is planned for mid‑2026, so I’ll be keeping an eye out for that functionality.development for mid-2026 so I'll keep my eye out for that functionality!
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information ReviewInc Founded: 2012 United States reviewinc.com/	Company Information Tractivity Founded: 1997 United Kingdom www.tractivity.co.uk
Alternatives ReviewIgnite	Alternatives Borealis
Reviewzi	Darzin Darzin Software
LocalImpact	Jambo Jambo™
Birdeye	Open Point
GuestTouch View All	StakeTracker SustaiNet Software View All
Categories Complaint Management Supported Customer Communications Management Supported Customer Engagement Supported Customer Experience Supported Customer Feedback Supported Customer Journey Mapping Tools Supported Customer Satisfaction Supported Customer Success Supported Employee Communication Tools Supported Event Check In Supported Internal Communications Supported Reputation Management Supported Review Management Supported Social Listening Supported Survey Supported Team Communication Supported	Categories Customer Engagement Supported Employee Communication Tools Supported Employee Engagement Supported Internal Communications Supported Patient Engagement Supported Public Relations Supported Stakeholder Relationship Management Supported
Customer Engagement Features Analytics Not Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Not Supported Video Content Not Supported Internal Communications Features App Integration Not Supported Blogs Not Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Not Supported Event Calendar Not Supported Newsletter Management Supported Photo Gallery Not Supported Social Sharing Not Supported Survey Management Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Show More Features Complaint Management Features Case Management Not Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Not Supported Feedback Management Supported Forms Management Supported Issue Tracking Not Supported Quality Assurance Management Not Supported Routing Not Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Supported Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Not Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Not Supported Personalization Not Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Not Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Not Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Not Supported Website Feedback Supported Customer Journey Mapping Tools Features Action Management Not Supported Attribution Modeling Not Supported Behavioral Analytics Not Supported Collaboration Supported Customer Profiles Not Supported Data Import / Export Not Supported Predictive Analytics Not Supported Surveys & Feedback Supported Templates Not Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Not Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Event Check In Features Attendee Segmentation Not Supported Badge Printing Supported Data Import / Export Not Supported Data Synchronization Not Supported Guest List Management Supported Guest List Search Not Supported Lead Capture Supported Multi-Event Not Supported QR Codes Supported Reporting/Analytics Supported Ticketing Not Supported Reputation Management Features Campaign Management Supported Gamification Not Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Not Supported Social Media Monitoring Not Supported White Label Not Supported Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Supported Discussion Threads Not Supported File Sharing Supported Mobile Access Not Supported Push Notifications Not Supported Search Not Supported Surveys & Feedback Supported Task Management Not Supported Video Conferencing Not Supported	Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Not Supported Video Content Supported Employee Communication Tools Features Activity / News Feed Not Supported Audio / Video Conferencing Not Supported Blogs Not Supported Chat / Messaging Not Supported Employee Directory Not Supported Event Calendar Supported File Sharing Supported Knowledge Management Not Supported Newsletter Management Supported Surveys & Feedback Supported Internal Communications Features App Integration Not Supported Blogs Not Supported Chat/Messaging Not Supported Email Management Supported Employee Directory Supported Event Calendar Supported Newsletter Management Supported Photo Gallery Not Supported Social Sharing Not Supported Survey Management Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Show More Features Employee Engagement Features Benchmarking Not Supported Cultural Alignment Not Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Not Supported Feedback Management Supported Goal Management Supported Health & Wellness Programs Not Supported Performance Management Supported Pulse Surveys Supported Patient Engagement Features Appointment Scheduling Not Supported Care Planning Not Supported Collaboration Supported Messaging Not Supported Mobile Access Supported Patient Education Not Supported Patient Portal Not Supported Personal Health Record Supported Progress Tracking Supported Self Management Not Supported Public Relations Features Article Author Database Not Supported Auto-Update Media Lists Not Supported Campaign Management Supported Clippings Management Not Supported Communications Calendar Supported Contact Management Supported Digital Asset Management Supported Direct Mail Management Not Supported Email Distribution Supported Press Monitoring Not Supported Press Release Builder Not Supported Stakeholder Relationship Management Features Community Investment Tracking Not Supported Stakeholder Assessment Supported Stakeholder Commitments Management Supported Stakeholder Complaint Management Supported Stakeholder Consultation Tracking Supported Stakeholder Engagement Supported Stakeholder Grievance Management Supported Stakeholder Information Management Supported Stakeholder Issues Management Supported Stakeholder Mapping Supported
Integrations Adview Supported AgencyBloc AMS+ Supported Dealer Car Search Supported Facebook Supported Google Supported Google Maps Not Supported Hootsuite Supported HubSpot CRM Supported HubSpot Customer Platform Supported LinkedIn Supported Litify Supported MEDENT Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported ModMed Supported Salesforce Supported Stackreaction Supported Zapier Supported eClinicalWorks Supported Show More Integrations View All 18 Integrations	Integrations Adview Not Supported AgencyBloc AMS+ Not Supported Dealer Car Search Not Supported Facebook Not Supported Google Not Supported Google Maps Supported Hootsuite Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported LinkedIn Not Supported Litify Not Supported MEDENT Not Supported Microsoft Outlook Supported Microsoft Teams Supported ModMed Not Supported Salesforce Not Supported Stackreaction Not Supported Zapier Not Supported eClinicalWorks Not Supported Show More Integrations View All 3 Integrations
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