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About

The fastest growing merchants offer a great returns experience. Returnista is a returns management platform that helps you get the most out of your returns process. E-commerce is changing. Companies that are winning ensure an optimal customer experience at every touchpoint of the customer journey. Companies that do not do this are left behind. Get real-time insight into all your returns from all over Europe. See where a return is at any time. Inform customers in real time, and see the number of customer questions decrease drastically. By stimulating exchanges during the return process, you can significantly reduce the number of returns from your web shop. As a result, you retain more turnover and have more loyal customers. By collecting data on the return behavior of your customers, you can gain insight into which customers give you the most. This return data - down to SKU level - helps you optimize your offering.

About

Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing. Returns tracking, Parts requests, testing, reports, customer information and more in one system. Everything you need to know about the status of your returns operation, right at your fingertips. As your team members perform tasks, returns automatically move to the next step of the process so your customers are always informed of the current status. It's always clear where any return is in the process, to you and your customer. Run reports on testing, cases, returns, parts requests, shipping, user activity and much more. Drill down by specific criteria such as date ranges and products to get the exact data you need.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce companies that want an effective returns management platform

Audience

Retail Management solution for businesses

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99
Free Version Not Supported
Free Trial Not Supported

Pricing

$29.50 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Returnista
Founded: 2017
The Netherlands
en.returnista.nl/

Company Information

SupportSync
Founded: 2015
United States
www.supportsync.com

Alternatives

Alternatives

RenewityRMA

RenewityRMA

Renewity Systems
Return Magic

Return Magic

Shopify

Categories

Returns Management Supported

Categories

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Supported
Forecasting Not Supported
Inventory Optimization Not Supported
Kitting Not Supported
Manufacturing Inventory Management Supported
Mobile Access Supported
Multi-Channel Management Supported
Product Identification Supported
Reorder Management Not Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Supplier Management Not Supported
Warehouse Management Supported

Retail Management Features

Commission Management Supported
CRM Supported
eCommerce Not Supported
Email Marketing Supported
Employee Management Supported
Loyalty Program Supported
Mail Order Supported
Merchandise Management Supported
Multi-Location Supported
Order Management Supported
Purchase Order Management Supported
Reporting/Analytics Supported
Returns Management Supported

Integrations

Bird Supported
Buckaroo Supported
Gorgias Supported
Lightspeed eCommerce Supported
Magento Supported
Mollie Supported
Shopify Supported
UPS Ready Supported
Zendesk Not Supported

Integrations

Bird Not Supported
Buckaroo Not Supported
Gorgias Not Supported
Lightspeed eCommerce Not Supported
Magento Not Supported
Mollie Not Supported
Shopify Not Supported
UPS Ready Not Supported
Zendesk Supported
Claim Returnista and update features and information
Claim Returnista and update features and information
Claim SupportSync and update features and information
Claim SupportSync and update features and information