Audience

Companies looking for a platform to increase the number of orders and improve customer satisfaction

About Gomocha

Gomocha uncovers hidden efficiencies, matching skill with demand, so your field technicians deliver an exceptional customer service experience that helps you increase revenue and remain compliant. For example, dispatch can direct the right technician to the job site, track precisely where all technicians are, and communicate real-time information to customers—so customers always know estimated arrival times. The field service management platform & mobile app gives your field service staff full access to a wide variety of customer, asset, employee, and task-related information. It also lets them receive and view work orders, register materials, report time and costs, access inventory levels, and request, ship, or return parts on both online and offline environments.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Gomocha
Founded: 1992
United States
www.gomocha.com/platform/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online

Gomocha Frequently Asked Questions

Q: What kinds of users and organization types does Gomocha work with?
Q: What languages does Gomocha support in their product?
Q: What kind of support options does Gomocha offer?
Q: What type of training does Gomocha provide?

Gomocha Product Features

Appointment Scheduling

Appointment Reminders Supported
Automated Scheduling Supported
Client Database Supported
Mobile Access Supported
Online Payments Supported
Recurring Appointments Supported
Calendar Sync Not Supported
Group Scheduling Not Supported
Multi-Location Not Supported
Online Booking Not Supported
Room Booking Management Not Supported

Field Service Management

Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Work Order Management Supported
Billing & Invoicing Not Supported
Time Clock Not Supported

Scheduling

Alerts/Notifications Supported
Automated Scheduling Supported
Calendar Management Supported
Employee Scheduling Supported
Payment Processing Supported
Real-time Scheduling Supported
Appointment Scheduling Not Supported
Class Scheduling Not Supported
Facility Scheduling Not Supported
Group Scheduling Not Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Not Supported
Online Scheduling Not Supported
Reservations Not Supported
Resource Scheduling Not Supported
Room Booking Management Not Supported

Service Dispatch

Contract Management Supported
Customer Database Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported
Billing & Invoicing Not Supported
Call Center Management Not Supported
Inventory Control Not Supported
Self Service Portal Not Supported

Work Order

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Inventory Control Not Supported
Task Management Not Supported

Workforce Management

Contractor Management Supported
Employee Lifecycle Management Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Budgeting & Forecasting Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Variable Workforce Not Supported