Requestor vs. ServiceNow Comparison


Requestor Requestor Technologies	ServiceNow 3.0 out of 5 stars
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Requestor	ServiceNow
		Related Products Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. 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Tasks, 15+ views, automations, real-time docs, built-in chat, time tracking, whiteboards, goals with automatic rollups, and 1,000+ integrations. All connected. All in one place. Enterprise-ready: SOC 2 Type II, SSO/SAML, advanced permissions. Trusted by teams from startups to the Fortune 500. Stop patching a broken system. Get back the hours your team was never supposed to lose. Free Forever plan available. No credit card required. 4.6 out of 5 stars 19,572 Ratings Visit Website for ClickUp SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. 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Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 4.2 out of 5 stars 244 Ratings Visit Website for Serviceaide ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. 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Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible. 4.2 out of 5 stars 1,729 Ratings Visit Website for Odoo EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 4.8 out of 5 stars 50 Ratings Visit Website for EcholoN
Requestor: About Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests from email, phone, or chat. It’s easy and all in one place. Requestor collects everything in ticket form – from emails, phone calls and chat – for easy and transparent communication. Managing Requestor is so easy that you’ll master it within an hour or two. Even if it’s the first time you’re using this type of system. You can easily integrate Requestor with your CRM or ERP system, so you can manage everything from one place. We adapt to your needs. That’s why you can freely choose between a hosted cloud solution and an on-premises solution operating on your server. All functions are available in both scenarios.	ServiceNow: About Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.
Requestor: Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	ServiceNow: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Requestor: Audience Companies looking for an adaptable Help desk solution for customer support and internal team requests	ServiceNow: Audience ITSM companies seeking a solution to connect people, functions, and systems across their organization
Requestor: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	ServiceNow: Support Phone Support Supported 24/7 Live Support Supported Online Supported
Requestor: API Offers API Not Supported	ServiceNow: API Offers API Supported
Requestor: Screenshots and Videos View more images or videos	ServiceNow: Screenshots and Videos View more images or videos
Requestor: Pricing $40 per user per month Free Version Supported Free Trial Supported	ServiceNow: Pricing $100 per month Free Version Not Supported Free Trial Supported
Requestor: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	ServiceNow: Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 3.0 / 5 Read all reviews
	ServiceNow: Pros & Cons from Real Users Pros ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue. Cons The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.
Requestor: Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Supported	ServiceNow: Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Requestor: Company Information Requestor Technologies Founded: 2013 Czech Republic www.requestor.com	ServiceNow: Company Information ServiceNow Founded: 2003 United States www.servicenow.com
Requestor: Alternatives Zendesk 4.3 out of 5 stars	ServiceNow: Alternatives Freshservice Freshworks 4.6 out of 5 stars
Requestor: Infraon Helpdesk Infraon	ServiceNow: ManageEngine Endpoint Central ManageEngine 4.6 out of 5 stars
Requestor: OneDesk 5.0 out of 5 stars	ServiceNow: Pipefy 4.6 out of 5 stars
Requestor: BioShare BSI Systems	ServiceNow: Jira Service Management Atlassian 4.8 out of 5 stars
Requestor: Freshservice Freshworks 4.6 out of 5 stars View All	ServiceNow: SolarWinds Service Desk SolarWinds View All
Requestor: Categories Help Desk Supported Service Request Management Supported	ServiceNow: Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Help Desk Supported Issue Tracking Supported IT Service Supported ITSM Supported Service Request Management Supported
Requestor: Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	ServiceNow: Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported
Requestor: Integrations Auvik Not Supported Beamy Not Supported BoomTown Not Supported Check Point CloudGuard Not Supported Enov8 Not Supported FlowMate Not Supported Kondukto Not Supported Mage Sensitive Data Discovery Not Supported Metrikus Not Supported MyGuide Not Supported Neuron7 Not Supported R81.10 Not Supported Radar Privacy Not Supported Split Not Supported StatusDrift Not Supported The Galileo Suite Not Supported Unisys CloudForte Not Supported Ushur Not Supported Voyced Not Supported Show More Integrations	ServiceNow: Integrations Auvik Supported Beamy Supported BoomTown Supported Check Point CloudGuard Supported Enov8 Supported FlowMate Supported Kondukto Supported Mage Sensitive Data Discovery Supported Metrikus Supported MyGuide Supported Neuron7 Supported R81.10 Supported Radar Privacy Supported Split Supported StatusDrift Supported The Galileo Suite Supported Unisys CloudForte Supported Ushur Supported Voyced Supported Show More Integrations View All 1055 Integrations
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